Qualitystreet Reviews 

685
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, most reviewers were let down by their experience overall, expressing deep disappointment with the current state of these festive treats. Consumers frequently complain that the chocolates taste entirely artificial, waxy, and completely unlike the original recipes from their childhood. Many people also noted that the individual flavors lack proper distinction, leaving a very unpleasant, overly sweet, and disappointing aftertaste. Some reviewers were not happy with the poor value for money, highlighting that the plastic tubs are significantly smaller, much more expensive, and barely filled. Additionally, customers expressed great frustration over the cheap paper wrappers, noting they look completely dull and lack the classic holiday appeal.

What people talk about most

Product

Customers had negative experiences with product, expressing deep disappointment over recipe and packaging... See more

Quality

Reviewers mention negative feedback about quality, noting that the chocolates taste dreadful with a synthetic... See more

Price

Reviewers highlight negative aspects of price, expressing frustration over paying more for smaller tubs and... See more

Value for money

Customers consistently note negative experiences with value for money, expressing deep disappointment over... See more

Service

Consumers express utter disappointment with the service, reporting frustration over unnecessary changes.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I bought a tin of over priced Quality Street for my aging parents as trip down memory lane for a Christmas family get together... What an utter disappointment!!! I haven't tried these sweets since the... See more

Rated 1 out of 5 stars

They're no longer exciting when you open the tub. Part of the excitement were the colourful, shiny wrappers. Okay, I can put up with that for environmental reasons, but the chocolate is also bad. I... See more

Rated 1 out of 5 stars

Every so-called chocolate from Quality Street tastes so disgusting it's a chore to finish a single one. Nestle are running the brand into the ground, but likely making 10x on every tub. Only Nestle is... See more

Rated 1 out of 5 stars

I no longer have any desire to eat Quality Street, because the wrappers are so ugly: Yuck! Why would anyone want to open a muddy-coloured, matte, ugly wrapper to eat the chocolate inside? All my in... See more


1.1

Bad

TrustScore 1 out of 5

685 reviews

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1.1

All reviews

(685)

219 reviews in the last 12 months

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Rated 1 out of 5 stars

From Quality to Cheap Street. Can't believe how disgusting Quality…

Can't believe how disgusting Quality Street is now. Buy them every year, and each year they deteriorate. This year they are so bad, that no one is eating them. The standard of the chocolate is so poor and insipid plus it doesn't melt in your mouth like smooth chocolate. Sadly it's the end of an era because we won't be buying them again. Should be renamed Cheap Street!

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Rancid NOT chocolate new recipe taste

2025 Quality Streets are vile this year. What has happened, taste is awful & so sickly had to throw 2 full tubs away! Please change the recipe back ASAP or you might aswell discontinue these. The new recipe of less chocolate, more palm oil and using waxy paper wrappers are killing these chocolates that used to be consistently so good. Eugh never buying these again if not! Also please bring back the chocolate toffee too, has gone so far downhill since they were axed. So many other people commenting negatively is not good.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Truly awful now

Truly awful now, I had a few and they don't even taste like chocolate.
If my son doesn't eat them, I will be throwing the rest away.
We ended up buying the M&S equivalent.. Night and day difference.
I suspect this is another example of cost-cutting and corporate greed.
That's the last time we buy Quality Street!!

2 January 2026
Unprompted review
Rated 1 out of 5 stars

quality street unedible

I have grown up with quality street, so a lot of decades. This is the last time ever, I gave my tub away, all I could taste was oil. Coming from a choco addicted person, that is really saying something. Disgusting 🫣 unedible.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Sugary over bearingly sweet

Sugary over bearingly sweet. No chocolate taste. Nothing Christmassy about the wrappers anymore so with no taste either I won’t be buying again. I’d rather have less but nicer chocolates. Nobody wants to eat them in our house.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

End of an era

Toffees use to be my favourite. I had the flat circular one & was shocked at the taste, the texture & how quickly it dissovled. It is not the same sticky texture that took ages to eat. My husband said the same about the other varieties. Not quality any more. Will not be having them again after buying them for over 50 years!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Just opened a big bag of Quality Street…

Just opened a big bag of Quality Street and what an unpleasant shock! The Green Triangle used to be my favourite but the taste of it has drastically changed and actually made me feel sick! Put me off eating the rest of the chocolates.
What utter rubbish are they making these so called Quality chocolates with?!
They're definitely not cheap to buy yet they expect Joe Public to actually enjoy eating them?
Well I certainly won't be buying this rubbish ever again. Put me off for life! Maybe not a bad thing after all!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

**zero stars**

**zero stars**
My mum ordered a different brand of Celebratory chocolates on her online shop, but they were substituted with this pile of pap! I'm not surprised the other brands had sold out, and all that were left were Quality Street. No one wants them. They are so bad. I don’t care about the plastic tub or the lacklustre new wrappers, but I do care about the sickly, sugary nonsense they call chocolate. The only decent one was the toffee penny. Bin!

28 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Over the years these once divine chocolates have now sadly evolved in to something so mediocre and quite frankly off-putting, no resemblance to the original ones. Last time I buy this crap, other chocolate companies have done well and are producing some fabulous products, I'll give them my support from now on.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

What the hell have I opened

What the hell have I opened? The most depressing wrappers, tasteless chunks of nothing. The glory days have ended, what was once a Christmas tradition is now never to be purchased again. Just rename them Basic Street.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Shrinkage no big purples
Just rubbish been having them every xmas for 50 yrs!
Never again!

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Left wanting

Left wanting
Not the treat they once were. Poor quality, lacklustre, overpriced, tasteless. Put your money towards a better product.
Disappointing and won’t be buying again.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

What has happened to this brand

What has happened to this brand. Awful looking sweets now. When I was younger you’d always look forward to these sweets for the taste and quality. Nestle have messed this one just for the sake of bigger profits. I will never buy this product again and loooking at the amount of negative reviews this will only get worse.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Lost the qualityOMG

Lost the quality. Too small. Badly packaged. Poor quality taste.....just soo bad...sack the managers who made these changes...OMG you have ruined this iconic brand.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

What a shame

What a shame, a once well known name in every household, for being the chocolate of choice, QUALITY STREET, how the brand has changed, not only in quality, but in the standard of their service when contacting them. I bought the 750g tin, as it looks much nicer than the plastic containers they are now using, this looks very nice, what a disappointment once you open it. The wrappers are bland and cheap looking (not quality) and the chocolates are even worse, they all taste the same, one of nearly everyone’s favourite the Brazil, is a different shape, you struggle to actually find a nut, and when you call their Customer Service team, they claim although their wrappers have changed, the recipe has remained the same. The person I spoke to didn’t seem interested , they took my details to send me an email, and then wanted me to send it back incurring the cost of the postage, she said the quality team will check the contents and will respond accordingly, when I queried the cost of the tin, she said the quality team will respond to you. She then ended the call and I was asked a 1 question survey, obviously I gave the brand a 1, I must say they didn’t deserve that.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

No longer quality as in the name

No longer quality as in the name. So disappointed in the lacking in flavor and chocolate texture. We were bought these as a gift. Sat down on the evening to enjoy some with a movie. Tried my previous 3 favorites green triangle, purple and a nutty one. Horrible no proper flavor or distinction between each one. As all were unpleasant we decided they weren’t worth the calories and whole tin found the bin. They don’t even look festive anymore with the cheap toffee looking wrappers. I will never buy these.

29 December 2025
Unprompted review

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