Qualitycarsandcommercials Reviews 

240
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for being extremely helpful, polite, and highly professional throughout the entire vehicle purchasing journey. Buyers frequently mention that cars are presented in fantastic condition, perfectly valeted, and accompanied by wonderful communication and great aftercare services. Some reviewers were not happy with serious mechanical problems developing shortly after purchase, such as unexpected warning lights, failing handbrakes, or other faulty components. Additionally, a few people mentioned experiencing poor communication, unhelpful responses, and a complete lack of support or willingness to assist when attempting to resolve post-sale issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising helpful staff who explain everything... See more

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and professional... See more

Product

Clients share ambiguous opinions on product as some reviewers praise the good quality and condition of their... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff who answer... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with vehicles received in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a vehicle from Quality cars & commercials…..and I’m happy to say that I had a very positive experience from start to finish. Chris and his team were so easy to deal wi... See more

Rated 5 out of 5 stars

Having bought a vehicle from Quality Cars and Commercials, I cannot speak highly enough of the service from start to finish. The car was well presented, the staff couldn’t do enough to help and I... See more

Rated 5 out of 5 stars

Excellent service. We have used this company on many occasions for our business vehicles and they consistently deliver. They always find the best options available and we have never been disappointed.... See more

Rated 5 out of 5 stars

Great company brought our Range Rover and they couldn’t help us enough went above and beyond for us ….. would definitely recommend these guys … Thankyou so much

Company replied


Company details

  1. Used Car Dealer

Written by the company

We are a professional independent business located in the Midlands, short distance from Birmingham Airport. Unlike a main dealer we operate totally independently and with our own funds what allows us to not only consistently remain competitively but to have the ability to cherry pick from choice stocks of high quality pre owned cars, all of which most come with a warranty and 12 months MOT. Therefore if you’re looking to buy, sell, source or finance your next car then we very much welcome the opportunity to demonstrate how we differ from the typical car dealer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(240)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a discovery

Bought a discovery, awesome guys, Tom was super helpful, car was perfect, freshly valeted very happy customer would highly recommend

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service. We have used this company on many occasions for our business vehicles and they consistently deliver. They always find the best options available and we have never been disappointed. From sourcing vehicles to arranging the most competitive finance deals, everything is handled seamlessly.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Quality dealership

Great place to deal with. Kris the director is great guy who is more than happy to help you find the best vehicle for your needs. Will be using these guys again and recommend to friends and family.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

Before buying, the contact and communication were excellent, which gave me confidence to purchase the vehicle. However, after the purchase, the car developed serious issues, and I exercised my statutory right to reject it within the legal period.

Despite this, the dealership refused to accept the return and even carried out repairs without my consent. I am now forced to take the case to County Court to have my consumer rights upheld.

Unfortunately, the after-sales experience did not match the initial promises, and I cannot recommend this dealership to anyone who values consumer rights and transparency.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Great communication, really helpful with any enquiries I had. Car delivered to south wales with no issues. Very, very happy with my new car.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Great cars

Great cars, staff and owner down at Quality Cars and Commercials Ltd. Definitely worth buying a car from them.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Rude and Threatening Behaviour by Staff (Danny)

I visited Quality Cars and Commercials Ltd to buy a car but had a terrible experience. The person who said his name is Danny was extremely rude and disrespectful right from the start. Even after I mentioned that there were CCTV cameras on the premises, he continued to behave in an aggressive and abusive manner.

He started shouting at me, told me to get out, and even followed me all the way to the exit while continuously abusing and threatening me. I was genuinely shocked by how unprofessional and intimidating he was.

This kind of behaviour is completely unacceptable, especially in a business dealing with customers. I strongly advise others to avoid this place — no one should be treated this way when they come to buy a car.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a car from quality cars

Purchased a car from quality cars!

Done quickly and efficiently! Only contacted Monday - finance and everything sorted straight away and collected on Tuesday.
- customer service is really good!

So happy
Thank you!

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor, poor company no customer service

Bought a car and was informed it was ready to collect. Waited almost 3 weeks from that point to collect seemingly due to a fault with the touch screen. Eventually informed that it was ready to collect. Got there and they never had the correct documentation to allow me to tax it so they said they would tax it. As I left they said it was taxed for the year, later found out I had driven the car for almost 2 hours with no tax.
Drove approximately 2 hrs and the car broke down. They eventually collect the next day only to take more than a week to say the engine had failed.

Shocking customer service and didn’t even pay the full deposit back to me

Steer clear of this company

12 June 2025
Unprompted review

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