QRCG by Bitly Reviews 9,237

I created a QR code using Qr Code Creator. During the process, it was not clearly indicated anywhere that I would be entering into an annual subscription. The impression was given that the service was free or at least could be canceled on a monthly basis. Only after completion did it become apparent that I had to pay for a full year immediately. In practice, this subscription offers little added value. When I then wanted to exercise my right of withdrawal, as provided for in the European Consumer Rights Directive (2011/83/EU) and Belgian legislation (14-day cooling-off period for online purchases), this was refused. The company claims that the service had already been “delivered” because the QR code had been downloaded. This effectively makes it impossible to exercise the right of withdrawal. I even suggested a compromise—for example, converting the annual payment to a monthly payment—but this was also refused. Demand: I request a refund of the full annual subscription and the immediate termination of the contract, as I was not correctly informed about the terms and conditions and my legal right of withdrawal was not respected.

Scammy site charged our card $600 without authorization

Worst service - they charges even when you don't need your service anymore.

Built like a scam. Plans and pricing page has information in monthly format, but the payment is annual.

Feels like a scam, they let you create codes and don't make it clear (not to me ) that they are not lifelong, quite then they email you 1 week later to tell you to they have expired and then seek to charge you money. Sure there is something in the terms and conditions !! A poor /shady business model!!!

TERRIBLE COMPANY, NO CUSTOMER SERVICE, I JUST WANT TO PAY THE RENEWAL BECAUSE MY CUSTOMER HAS THIS QR CODE PRINTED ON HIS CARDS, BUT THEY WON'T LET ME RENEW OR EDIT THE CARD????

Are not clear about there QR-codes. They expire... normally they don't.

Advertise free passive QR codes but then charge you after trial which is not mentioned ends (also very expensive) Noticed this after printing business cards. Keep away

Listen to all of the negative reviews. I only wish I had seen then before I signed up for this scam. They rely on a shitty AI bot to tell their customers "too bad". They have no options for refunds, and their claim about notifying you prior to charging is false.
I would love to take additional action against them if I could.

Misleading and Expensive — Be Careful!

I created a QR code with this company thinking it was free and permanent. Nowhere during the creation process did it clearly state that the code would expire in just a few days unless I paid at MINIMUM $133 a year. After I had already printed brochures with their code, they told me the link would stop working in two days unless I subscribed.

This kind of practice feels like a bait-and-switch. Most small business owners, like me, can’t afford to have marketing materials rendered useless by hidden fine print. At the very least, they should be transparent up front about what’s static (permanent) and what’s dynamic (requires ongoing payment).

I’ve since discovered there are many services that let you generate static QR codes for free that never expire. I recommend avoiding this company and using one of those instead. Don’t make the same mistake I did.

I recently bought a business that used QR Code Generator for its QR codes and was unable to get into contact with any kind of customer support to access the login information and transfer ownership. The only customer support available is the AI chat bot.

I was left with 500 business cards with a QR code that's no longer valid with no way to renew the account.

The worst Company. AVOID THIS AT ANY COST. i enrol myself on a monthly plan and OHH SURPRISE: They took me a whole year!!!!! I have been talking and sending tickets to the only customer service they have... an Horrible chat bot. The company doesnt had any Mail, any way to contact them. THEY ARE THE BIGGEST SCAMMERS. AVOID THEM, THEY WILL TAKE YOUR MONEY AND NEVER ANSWER YOUR NEEDS.

Same as everyone else. Zero customer support after cancelling plan but being charged an annual subscription. Their AI Support bot tells me it's too bad. If someone here has a contact email from them, please share it.

The customer service is sucks ! Especially the team manager from support team call Patrick, they’re massive scammers aims to force to pay then solve anything, no email can contact them until after you chat with that AI bot, when you can’t receive any reset password email from your work email, the only option is to ask you to sign in Google or you sign in your account with password, which you can’t sign in anyway to open a ticket.
Poor system and poor management!
Unresponsive support team as manager with suck attitude!

We received no reminder for the renewal, only received this 1 day after as the credit card had expired and they could not auto renew. We went online to cancel on this day. They say the renewal still has to be paid and no refund!!! Only way to contact is through a bot which does answer your question. They state you receive a reminder before the renewal but we did not receive, very underhand company.

It‘s really frustrating!! It was meant to be a free QR code and turned out to stop working after 7 days without the subscription, which wasn’t clear communicated at all. The subscription costs over 160 € per year! What a scam business, shame on you! As a designer working under time pressure I now have to pay this subscription as the flyer is already printed.

"Static QR Codes are valid for as long as you want and will never expire." - QR-Code-Generator. After printing 500 business cards with the QR code and 14 days later, the QR Code stops pointing to my website. The only way they let me pint back to my website is by paying a monthly subscription. After doing the math, I realised, it's cheaper to reprint a new batch then to sign up.

They refused to give me a refund after I informed that I was charged for a renewal even though I canceled it.

HOLY CRAP im mad. Ive used a QR code generator many times. No problems. FREE as it should be.. for simple direct link to Instagram.
I made a QR code, they told me to sign in... i made my QR code, MADE ALL MY BUSINESS CARDS.... and then 14 days later they hold me hostage for $20/month to have my own QR code active..... I just spent money on my business cards to make money cause i need money... now this website is making me throw out all these business cards... total sham. really disappointed. they know exactly what theyre doing. Dont fall for the Dynamic QR code, thats what i found out it is apparently. I just wanted a regular QR code like any other time. They have NO way to contact support unless you purchase. Awful.

It's a scam. Static QR-codes are supposedly free. I thought I made a static one, turned out to be dynamic. You can't tell by the information on the website and afterwards there's no way to make a static one. The only thing you can do is upgrade to PRO. All printed items with the QR-code can go in the bin.