QNAP Systems Reviews 

I need information on a particular product and have searched the web to no avail, looked on the website under the contact us section, I left a message and then rang, I introduced myself and the agent put the phone down on me! How rude!

ZERO STARS. I have never experienced such terrible support in my entire life. Avoid everything this company makes at all costs.

Who is going to take this online session for qnap support?
If any guidance can be given for config of qnap settings, please guide us. struggling with ts-653b

We need to get the problem sorted out immediately.
If the problem persists, then what action will be taken by the qnap company?

As this matter is pending since more than a month....??

Very bas support. I had few URGENT problems and support was answering every 14th days , but that is not the worst , they were asking me same questions. I am going back on synology NAS their support is amazing. QNAP ugrently change and upgrade your pesonel regarding support since you will not get far like this

I had a problem on a TS212P: degraded mode in RAID1.
Qnap support in NL did a good job.
Within 24h a response came to open the remote connection. After sending a reply on their mail I had to wait a couple of days before action was taken, due to a load of tickets in their queue.
Don't make the mistake I did! When you become impatient and send another reply on their mail, then the queue counter is reset and you're the last one again in the queue!!!
Although this unknown inconvinience the helpdesk checked remotly my NAS and repaired it to my satisfaction! Thanks!

most frustrating product i ever bought.
warning all nocices NOT to buy QNAP.
NOT FOR NOVICES.
NOT PLUG AND PLAY
after updates of software endless reconnect probems
always one part of the system not working.
one day synch not working, another day the system locks you out.
IT'S THE WORST TECH PURCHASE I EVER MADE.

- Unacceptable support.
- No SLA possible.
- Our qnap is 2 weeks unreachable.
- Our business is in dangerous.
- Huge troubles with LDAP and Active Directory integration...

I opened a support request on 29 June 2018. I repeated several times that I do not speak english. I do write/understand it almost perfectly, but I do not speak it. I told that many many many times to Sahir Badarpura, I asked many many times if it'd be ok to just chat. He kept asking for my phone number. I finally gave him, even if that's totally useless. It took forever to get an appointment for the TeamViewer support, and on the appointment, he didn't want to chat. He wanted to talk over the phone. He called, I answered, and of course, I couldn't help him over the phone. I repeated him that I cannot do that over the chat. He stopped the session.
He transferred my ticket to Julian Gagnon on 11 July 2018.
27 July 2018, dead silence. No one got back to me. Neither Sahir or Julian.

Terrible technical service. Faulty product, had 2x disks failing within the TS251+ enclosure. It's been 4 weeks now and they have only managed to keep one appointment for desktop sharing. Which ended after we were 'cut off'. They did not attempt to try again.
A week later and they send an email requesting I give them access and then ignored me for 4 days. Spent hours waiting for just a reply then told he couldn't respond because I had emailed too often & he was confused. Poor dear. Can't handle more than one email in 72hours.

WD disks were still just in warranty & were replaced by WD within 20 minutes of asking. Received next day. Amazon also fabulous in sending a refund, and paid my postage to send the useless article back. Will start over again with a different product. What a waste of time.

I have a QNAP TS1079 PRO.
On Tuesday 12th June 2018 the NAS device could only see 2 of the 10 hard disk drives. As this is very important I tried to call QNAP in the UK, Holland and Taiwan but could not speak to anyone.
I logged a call with QNAP Support using there web portal. On the 13th June I received a response asking for disgnostics information which I sent imidiately. On the 15th June I received a response stating that there was a possible fault with the QNAP's ATA Bus (ATA BUS ERROR). Unfortunately the NAS is just out of warranty.
I asked for an estimate of the repair fault on the 15th June (Shipping, Repair, Labour) or if the packplace could be purchased seperately but I was informed that this item is not just plug-n-play and there could allso be a controller chip issue.
I again asked for an estimate of the repair cost. One week later I am still waiting...
If you want to store your data personal or business and its important to you, you need to think twice about using QNAP. Support is provided on a "manyana" basis. As support is very poor I would stongly suggest that these NAS devices are not suitable for business use. I would also suggest purchasing a solution from a UK based manufacturer.
Always ensure that you back up your data to a non-QNAP device.

Very poor!

made 2 times an oppoinment, and 2 time didnt recieved support! most trash company. im very dissappointent leaving synology for this trash company!!!!! they sucks!!!!

Very bad technical support team. Highly unprofessional and stubborn thick skinned service guys. Customer service guys screws up NAS and runs away without other support.

QNAP TS-453A product is just over a year old, It won't access any data on the hard drives and sporadically gets itself stuck in boot loops. Product is unusable in its current state, with all of my data inaccessible.

I've been in contact with QNAP over last 2 months . The staff wouldn't look at the issue at first replying with scripted replies; restore factory settings, install malware remover, check drive status. Even though this was all detailed with screenshots and video in my ticket.

Every question I ask in an email gets ignored.

They said they would remote access drive but left me waiting for over 12 hours on 2 separate occasions. Weeks later they accessed the device for 4 hours but didn't fix the issue. I've asked to know whats wrong with it/how they tried to fix it but they won't tell me. Support staff insists he can fix issue but won't tell me, just ignores questions in my emails again.

Was told that a manager will contact me next day about issue but i've received nothing from anyone for well over a week. Looking at other reviews here (Eddie's and especially Raj's) it looks like we have very similar products, so it must be a fault with this line of products, so I'm not the only one with this issue but QNAP apparently don't know what the problem is (well they do but won't tell me).

Also have the same issue as Eddie where I have sensitive data about our charity on the NAS (GDPR legislation is now in effect in UK) but QNAP staff won't understand this and continue to ask to access device when we do not have staff in the office. they have done this in almost every reply, even though I have detailed why this is not possible

the worst and most drawn out customer support i've ever received...

6 months into use and the T253A starts to shut itself down randomly. When I ask box.co.uk for an RMA they ask me to speak with QNAP first. After supplying diagnostics - these muppets now want me to follow a diagnostic RAM tests outline here (see wiki.qnap.com and search for Memory_Test) as they suspect a memory problem.

Seriously? I need to spend 12 hours testing for QNAP? I am seeking advise from Paypal if I can get a refund

Stick to Synology or ReadyNAS or anyone else - these guys are terrible when ot comes to supporting their hardware

I love the QNAP product but the support here in the UK is so bad I think I have to buy a replacement NAS from someone else.

My QNAP NAS contains all my important data but there is zero support for when it goes wrong (as it has done).

Decent products - but only suitable for home / prosumer use, or very small businesses. The support is not suitable for any business big enough to have client data.

If you are in the UK or western Europe, any of the QNAP products can be a bad idea. There are two reasons, all support is provided only from Korea, and their timezone means that they are always asleep when we are in work. Their support model might work OK for the USA, which is where the bulk of their market is, but being in the UK, the support we have received is shockingly inadequate.

The second, and most frustrating aspect of the support is that it is hands-on only. They don't tell you how to fix it, they insist on doing it for you, which means total access to your network. In a data society this is broken model.

Unfortunately if you make any kind of support ticket with QNAP, their immediate response is to want to connect remotely using the Teamviewer app (or similar) so they are directly logged on to your network and data.

This is their standard support model, and when you raise a ticket they will not provide any useful support unless they can connect. They offer to help, but in fact they do nothing. As soon as you say that Teamviewer is not possible, they walk away.

In our business, we cannot allow such connections. This will get more relevant as in UK / Europe we have the new GDPR data protection legislation in 2018, which obliges any company that holds any customer data to apply strict controls to how that data is handled. Allowing access to your files from outside is a problem.

For me - this over-reliance on Teamviewer is a deal breaker.

We've made a number of support tickets, and EVERY single one of them has gone nowhere.

Complete idiots. Support team haven't a clue what they are talking about. No knowledge of their own products. Basically had to go online and teach myself some DIY Linux coding and debugging to sort out the issue, which I've managed to fix most of the problems on my own.

Total shambles of a company. First and last time I'll ever buy a QNAP product.

Their expensive, supposably high-end product failed in less than two years. They don't repair the product for free inside the warranty period, they expect you to pay for shipping to another country (both ways), plus handling fee(!?) and so on. The customer service is non-existent, their local rep is a smug moron. Never buy a QNAP product!

Qnap was working well until we decided to move the office. On reboot, we experienced a failure, it could no longer recognise the drive. They are fine, if you never plan to move them. They should be built better than this, i expected better.

Hard Drive Missing
Install and format at least one hard drive before using the NAS. A hard drive can be inserted to an empty disk bay without turning off the NAS.

QNAP can take great pride in their customer services team.

I believe they send them on special customised training on how to be completely useless and frustrate the customer beyond belief. I believe they achieve this beyond expectations.

Never will I ever buy a QNAP product again - even if given for free.