QDOS Accident Assistance Reviews 

Good company would use again

I had a non-fault accident on 04/03/2026. The same evening, the at-fault driver's insurer contacted me and I decided to handle everything through them. The following day, QDOS contacted me and initially everything seemed very professional. Communication was good, the claim was progressing, and I had no concerns.
However, when it came to the final stage and payment of my settlement, communication effectively stopped.
I repeatedly called QDOS and was continually told they were waiting for payment from the third-party insurer. After reading numerous negative reviews online, I became concerned and started submitting formal complaints. The only responses I received were generic acknowledgements saying the matter would be reviewed.
I then contacted Saga Insurance directly. Saga confirmed that payment had already been made to QDOS on 10/03/2026. I requested written confirmation and received proof that the settlement funds had been paid to QDOS.
As soon as I received this evidence, I sent QDOS a final notice email and attached Saga's confirmation. Shortly afterwards, QDOS informed me that payment would be made within 3–5 working days. Those 3–5 working days passed and no payment was received.
Having exhausted all reasonable attempts to resolve the issue, I issued a County Court claim through Money Claim Online on 01/05/2026. By this point, I had retained all emails, payment confirmations and evidence showing that QDOS had received the settlement funds.
QDOS had until 29/05/2026 to respond to the court claim. Unsurprisingly, they waited until the very last day before responding. In their court response, they admitted the entire claim and agreed to pay the outstanding amount by 05/06/2026.
Again, payment was only made on the very last day of the deadline.
In the end,today I did receive my money, but only after obtaining proof from the insurer, submitting formal complaints, issuing a final notice, and commencing County Court proceedings.
My advice to anyone dealing with QDOS is simple:
- Keep every email.
- Keep records of every phone call.
- Obtain proof of payment from the insurer if funds are supposed to have been sent to QDOS.
- Do not rely on verbal assurances alone.
- If necessary, use the Money Claim Online process.
While the matter was eventually resolved, the process was unnecessarily stressful, time-consuming and avoidable.

This is an amazing company handled my claim perfectly kept me in the loop at all times with updates never effected my no -claims would 100% use QDOS again 5* service thank you & the repair was amazing to my car.

Service was very good, even when there were minor issues locating an appropriate temporary vehicle. Updates were regular and everything was well co-ordinated.

From start to finish, Qdos kept in contact with constant updates. Everything was dealt with very quickly. I was very impressed with the service from Qdos and the repair garage.

Do not use this service I had a non fault accident in June 25 and still do not have the money for my car (that was written off) in April 26. The accounts department never respond to emails or messages. I as m now in the process of formal complaint then ombudsman

My experience with Qdos was outstanding, from first engagement to last call all was amazing constantly pushing to help and make sure I was informed. I was given a courtesy car but had problems with my address matching with the hire company and wasn’t able to accept it, straight back on the phone to Milly at Qdos and she had me another courtesy car and it was dropped off to me the next day. Would recommend these services time and time again if sadly in the position to have to use them.

AVOID AVOID AVOID

I cannot stress this enough…do not use this company.

Could not have been provided with more clean cut no fault case.

We are days away from it being a year since the accident and still haven’t received our compensation.

We have been told multiple times they have the money and the accounts team will reach out.

The never do

Customer service - useless
Managers - useless
Accounts team - useless

At this point we are seeking legal action.

It honestly feels like they are holding people’s money and earning off the interest.

exllent customer r service

Terrible company to deal with and communication is awful. Initally harrassed me for my photos and videos of the damage, even though I advised I was out of the Country for a period. Received mutiple calls and emails even though a note was put on the system.

Once the claim was processed, it went deadly silent. I had to contact to see if the otherside had accepted the valuation. My bank details were given to Accounts on 09/03 and still waiting for my compensation now.

Dont expect returned emails or calls, once claims in. Especially from Accounts Assist, its non existence. Plus, you will never get through on the phone.

Raised a complaint and was not even told about their process of how it would be dealt with. I had to email again as I was in shock with the fact that my complaint was not taken seriously, they didnt even apologies for the experience.

I would not recommend using Qdos for claims assistance.

I have been kept informed every step of the way. The people I have dealt with, Louise and others have all been very kind and helpful even when I was a nervous wreck and crying on the phone to them. Nothing was too much trouble for them and especially Louise Pullan put my mind at rest on a few occasions which not only helped my cause but also my anxiety. I would be pleased to pass the word around about the wonderful service from QDOS

The money has not arrived with me, just QDOS!

No fault claim- rear ended when stationary at junction by an insured driver- claims and liability do not get much simpler than that.

Passed to QDOS as part of my Insurance package with insurer- Super enthusiastic service initially, they stayed on the phone to me and guided me through the plethora of documents and waivers without a chance to read anything, they just wanted everything signed so they could sign me up and get the ball rolling. This did not worry me initially, I saw it as efficient.

When I queried part of the process and asked to escalate a complaint, I was given a non working email address by Joseph and from then on, silence. No response to emails or claim update in 2 months. We recently found a genuine complaint email address online which promised a response in 5 working days, no response two weeks later.

I called the number on the website to try and gain a response to be told the claim was settled and payment "with Finance" and would take 7 days, still no payment to me at time of writing.

I have checked my Junk folder to ensure that correspondence is not going there.

This does have the hall marks of sharp practice and if you have a choice, I would suggest avoiding. When you cant escalate a complaint, you can really face challenges if things do go awry.

EDIT- after many calls, it was confirmed that payment was due to me, I was informed they needed an email address (they had already emailed me during the process), payment would then be 5 working days- no payment on the sixth working day. At best unprofessional.

I was not in a great space after the road traffic accident and poor management from my motor insurer. After recommendation from a local accident repair centre, the referral and claim process was swift, straightforward and easy by QDOS and their colleagues. From day one I started to feel less anxious and more positive about getting my car claim resolved. Communication was excellent! A massive thank you to all at QDOS!!

Very quick and efficient and on the ball

This was just a whole lot of stress lifted the second they took over the crash,
I phoned them and told them what had happened they explained what would happen next and where we go from there,
Was always kept in contact with what the plan is on my vehicle to be repaired. They asked if I needed a courtesy car I said yes I do they had one at my door within the next day,
They picked it up from the garage my car was at,
All in all I’m out standard by the service and the team they have here,

Paul is a real star !!! Truly the nicest person I have ever met. He does not mind to drive 5+ hours, deliver a car and spend time with client who had to vent and chat. Thank you Qdos !!

SCAM DO NOT USE - THEY HOUNDED TO TALE MY DETAILS. SETTLED THE CLAIM BUT NO SIGN OF THE MONEY BEING SENT TO FINANCE PROVIDED! PLEASE PLEASE DO NOT USE THESE. WHEN THE 3RD PARTY TELLS YOU ITS QDOS...PUT THE PHONE DOWN! THEY DONT EVEN DEAERVE THE 1 STAR! SCAM SCAM DO NOT USE THEM!

The case handlers were very friendly and attentive.

I had an excellent experience with this accident management company from start to finish. After my accident, they handled everything quickly and professionally, which took a huge amount of stress off my shoulders during an already difficult time.

Their team was responsive, knowledgeable, and kept me informed throughout the entire process. They arranged vehicle repairs promptly and provided a replacement car without any hassle. What stood out most was their clear communication—they explained each step in a way that was easy to understand and always made sure I was comfortable with how things were progressing.

The whole process was smooth, efficient, and far less overwhelming than I expected. I truly felt supported and looked after, which made a big difference.

The team @ RNS were professionals .

I would highly recommend this company to anyone needing accident management services. Reliable, professional, and genuinely helpful.