The Tech support had a lot of patience and resolved the issue finally and was a great help diagnose the problem we’ve got there in the end clients happy I’m happy so I decided to let you know thank y... See more
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See what reviewers are saying
This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
Company replied
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... See more
Company replied
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... See more
Company replied
Company details
Written by the company
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Contact info
Braithwell Way, S66 8QY, Rotherham, United Kingdom
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4.6
Excellent
445 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
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Good technical support
Fast and efficient technical support. You know what it is like on-site when something isn't working and you know you know what is wrong ... but can't drag it out the back of your head.
Very helpful and got the job sorted without wasting anymore time.
4 December 2023
Unprompted review
Reply from Pyronix
Hi Steve,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Tech support were very helpful
Phoned in with a technical issue with Enforcer V10, got straight through with no wait, excellent, question was answered quickly and helpful staff.
23 November 2023
Unprompted review
Reply from Pyronix
Hi Mike,
Thanks so much for your review. We'll pass your comments across to the team :)
Very helpful and patient.Explained…
Very helpful and patient.Explained everything in clear way.
20 November 2023
Unprompted review
Reply from Pyronix
Thanks so much for your review. We'll pass your comments across to the team :)
Home Control 2.0 not fit for purpose
The Pyronix app no longer works to control the alarm system remotely - constantly get an error message, fails to connect to Pyronix Cloud. I've had my system checked and there is nothing wrong - given the number of identical complaints in the app store, this is very clearly an app/pyronix issue and not a user issue. Yet nothing is done to correct it. This NEVER happened in the previous app, but it is now not fit for purpose, and certainly not worth paying a subscription for.
18 November 2023
Unprompted review
Reply from Pyronix
Thanks for your review and sorry to hear you are having this issue. Can you please email us at customer.support@pyronix.com with your panel details including system ID, so we can check a few things please?
The pyronix was installed in my home
The pyronix was installed in my home, I have had nothing but trouble, the installer refused to come out unless I pay a call out plus another hour of Labour charges. This security system is not for the general household. My mother who was 83 when this was installed was in no way able to use this system. I'm looking for someone else to install a more used friendly system. Will never recommend this system to anyone else.
1 November 2023
Unprompted review
Reply from Pyronix
Hi Donna,
Thank you for your review. As Pyronix is a Business to Business company, we are unable to provide technical support or installation advice to end users. The system is designed to be fitted by a Professional Security Installer, and therefore we only sell our products through professional trade channels, and the system would require to be serviced and maintained by a professional engineer, as it is not a DIY kit.
The installers are a third party to Pyronix, and unfortunately we do not have any involvement in the installation so we are not aware of what they charge and their availability. However, if you would like to confirm your post code, we can put you in contact with some local installers that we are aware of, that currently work with Pyronix equipment.
If you require a user manual for the system, wish for some local installers details or have any more questions please don't hesitate to contact us at customer.support@pyronix.com
Very helpful technical guy Richard
Very helpful technical guy Richard. Called me back after me calling and having an issue with updating insite via website. He had a slight glitch with the link he sent me so I said I call later. But he persevered after call ended and called me back and it was all sorted. Very much appreciated the help.
8 November 2023
Unprompted review
Reply from Pyronix
Thanks so much for your review. I'll pass your comments onto Richard :-)
Great Product
Great Product, technical support are alway's helpful. 💯 Recommend this company
8 November 2023
Unprompted review
Reply from Pyronix
Hi Ian, thanks for taking the time to write your review. I'll pass your comments onto our Technical Support and Product Development Teams.
The best technical service ever…
The best technical service I have ever used. Sent a whats app request which came back within seconds as need to contact the tech phone line as it was a complex issue, before I could open my contacts to give them a call my phone was ringing with a tech to talk me through my issue. Within 5 minutes of my first request all was sorted. I am very happy with the service and the Pyronix kit which so far has been very reliable.
7 November 2023
Unprompted review
Reply from Pyronix
Hi Iain,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Very poor customer service and even…
Very poor customer service and even poorer alarm system.
You had the chance to resolve my issue on the first call I made to your technical team who advised I should go back to the installer who is no longer in business, he advised if that is the case then your warranty does NOT exist. This is what I call very very poor customer service.
31 October 2023
Unprompted review
Reply from Pyronix
Hi,
Thank you for your review, we are sorry to hear this. Could you provide further details on the issue you have experienced via email please? If you could send this across to customer.support@pyronix.com, so we can look into this further.
I’m Pyronix doorcamso happy to from…
I’m so happy to have had an email from Pyronix and now have a user manual for their doorcam. Marvellous
27 October 2023
Unprompted review
Reply from Pyronix
Hi Al,
Thank you for your review, we really appreciate it. We are pleased to hear about your positive experience 👍
Very helpful technical staff who…
Very helpful technical staff who answered all my queries in a friendly and efficient manner. To be honest anytime I have called Tech Support they have always been professional and helpful. Keep it up!
18 October 2023
Unprompted review
Reply from Pyronix
Hi,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great for commercial but expensive for domestic use
As a homeowner it's very frustrating and expensive that even though I own the equipment, each time there is an issue we have to call an alarm company.
I'll leave you all to make your minds up about them, personally I think their response says it all!
18 September 2023
Unprompted review
Reply from Pyronix
Hi,
Thank you for your review and feedback, we really appreciate it. As our products are not a DIY kit, they are designed to be installed and maintained by a professional installer. If you would like further information on our products, please email customer.support@pyronix.com and we will advise.
Extremely helpful and polite as usual.
10 October 2023
Unprompted review
Reply from Pyronix
Hi Graham,
Thank you for the review. Great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
App connection issues
Hi, just like one of the previous reviews I saw the app takes several times before it connects. I really like it when it works but I suspect there is a technical issue that causes this. It certainly is not my internet connection that is reported each time the connection fails. Please sort this out Pyronix 🙏
2 October 2023
Unprompted review
Reply from Pyronix
Hi, could you confirm if you are still experiencing this issue with the app? We have undertaken some routine maintenance on the Cloud which has improved connections. If the connection has improved and you are happy, we would appreciate you updating your score. However, if you are still having issues please get in touch by emailing customer.support@pyronix.com, so we can help resolve.
Pyronix when are you going to sort your app out…
Arrgh Pyronix when are you going to sort out the issues with the HomeControl2.0 App. My alarm is fantastic, it works perfectly with one exception. The App. It repeadly fails to connect, after about 5 attempts it eventually connects, alarm has a signal of 19. So frustrating!
28 September 2023
Unprompted review
Reply from Pyronix
Hi, could you confirm if you are still experiencing this issue with the app? We have undertaken some routine maintenance on the Cloud which has improved connections. If the connection has improved and you are happy, we would appreciate you updating your score. However, if you are still having issues please get in touch by emailing customer.support@pyronix.com, so we can help resolve.
good equipment supported well
The product itself is well featured and reasonably easy to install, with one minor hiccup which a quick 'phone call to technical resolved there and then.
(Professional installer)
26 September 2023
Unprompted review
Reply from Pyronix
Hi,
Thank you for the review. Great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Excellent service from Alan at tech…
Excellent service from Alan at tech support
22 September 2023
Unprompted review
Reply from Pyronix
Hi Hugh,
Thank you for your review, we really appreciate it. Pleased to hear about your positive experience. We will pass your comments across to Alan 👍
non-existent after-sales assistance
non-existent after-sales assistance. to avoid
18 September 2023
Unprompted review
Reply from Pyronix
Hi Andrea,
Thank you for your review, we are sorry to hear this. Could you provide further details on the issue you have experienced via email? Please send this across to customer.support@pyronix.com and we will look into this.
Polite tech staff
Call answered quickly. Very polite tech support advisor. Explained slowly and clearly to resolve my issues. 5 star service.
19 September 2023
Unprompted review
Reply from Pyronix
Hi Mohammed,
Thank you for the review. Great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Very helpful technical staff who…
Very helpful technical staff who answered all my queries in a friendly and efficient manner. To be honest anytime I have called Tech Support they have always been professional and helpful. Keep it up!
18 September 2023
Unprompted review
Reply from Pyronix
Hi,
Thanks for the review. Great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
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