Puzzleplayonline Reviews 

Why is this company allowed to promote itself so regularly on daytime tv? Apart from the obvious opportunity to scam vulnerable people and the high phone charges, I see the draw date of the competition is 1 year from now. August 27!!! They might not even exist then. Please tell your elderly relatives plus to steer well clear. And ITV should stop showing these ads!

Steer clear.
RIP off Britain.
What appears a simple word search On ITV during afternoon quizzes. August 2026.

The answer is (FAWLTY TOWERS) will cost you a fortune. £3.20 via a premium rate number. Why isn't this information spoken during the advert.
Then an additional chance to win with the answer (SUNFLOWER)
The call will then cost you £7.20.

Afterwards you will get bombarded with follow up competitions.
Tell vulnerable pensioners to be careful who will have a shock phone bill.
Or contact phone provider to Barr premium rate calls.

Absolute scam, they will call you saying you’ve entered the winners draw and then ask for your card details to pay postage for raffle tickets, what they don’t tell you is that they take out £20 from your account every month and there’s no way to stop it unless you block the payment through your bank

Just had same call as others let her waffle then hung up blockedseriously why would you pay to get freebies do is e disgusting people

scam!!

said they’d post a book and raffle tickets but just sent a letter.

This company is a scam part of CHURCHCASTLE LIMITED, what I do not get is why ITV allows them to advertise on there channels, it’s so blatantly obvious a scam they don’t even mix it up, all ways the same FAULTY TOWERS, SCRABBLE, PORUGAL, SUNFLOWER

This company is a fraud. They don't pay they suspend you for no reason. When you ask why they don't respond. Fraud don't fall for it

The absolute scum of the earth! 🤬
What I fail to understand is HOW puzzlepacks is endorsed by ITV (which is why I’m sure the majority of people believe that they are legitimate)
They need to be stopped!

Absolutely disgusting company preying on vulnerable elderly people to scam them out of money.Called my mother today trying to get her bank details and to get her to subscribe to paying £20.00 a month.My mum said she seen it advertised on tv so she thought it was a legitimate company.Shame on ITV for letting scammers advertise on national tv to conn elderly people of of money now my mums cards have had to be cancelled.

I just want to thank the users of TP for sharing reviews. I entered the TV comp they've just called me and asked me to read out my card details which I instantly hung up on she claimed to put me on hold whilst this was happening but I could very much hear everyone in the background. I had entered their final stages of a comp and whilst doing so I am able to receive 30 lotto tickets and puzzle books.. she had me until she asked me to say my bank details correctly. Not on. Glad I came on here. If something's too good to be true don't believe it.

CONCERNING this PUZZLEPLAYONLINE I did report them 2025 to Trustpolit.com and ITV I did have three £19.95 plus 3 out of my bank and reported it as a SCAM to bank and money returned. I have previously reported on Trust Pilot about Puzzleplayonline and they have been reported to ITV but it was back on ITV last week. Shame on ITV for letting these people put it back on tv. SCAMMERS

I think I’ve been scammed like the majority of the reviews on here! I entered the “free” competition advertised on T.V then received a phone call from a lovely sounding lady to say I’d won the first stage of their prize & to receive my prize of lottery tickets & a puzzle competition book I just need to pay £1.95 for the postage & my parcel should arrive within 5 days. As she sounded nice & I had entered the competition in the first place I thought why not. It’s been 10 days now & no parcel! The worrying thing is she said there was also a subscription of £19.99 pm and if I wanted to cancel the information would be contained within the envelope! I called my bank yesterday to tell them all this & they said I need to call Puzzleplay online first and looked up the number for me which is 01273094986. I decided to call my bank again today as I read on one of the reviews calling Puzzleplay online was a waste of time so my bank has cancelled my card so no more payments can be taken.

Absolute SCAMMERS, dont fall for the £1.95 fee like i did, im furious that they advertise in the sun newspaper where they advertise, shame on the sun newspaper also for letting them advertise in there paper

My mum just came through to me asking about providing her sort code and account number over the phone to this competition she saw on itv. I work for a fraud dept in a bank myself and queried why these details would be required as normally its for the set up of a direct debit, the caller denied this and stated it was just for the 1.95 delivery charge which clearly is not the case. This is a scam to take larger sums out your account for false lottery tickets! Do not engage.

Absolute frauds …. Similar to lots of other poor people on here my mother has also been scammed. How is it that ITV are continuing to let these scammers advertise and pull these people in!!
Shocking!!

I entered the TV draw and a week later I had a call ( they were persistently ringing ). Congratulations they said you have made it to the next stage of our draw.. As a well done we would like to send you multiple lottery tickets and some puzzle books, all they ask is for a £1.99 postage fee.. something smelled fishy, giving so much away yet they needed a small postage fee.. Alarm bells started ringing as once they have your bank details you don't know if they are going to take £1.99 or £199.. when I asked this the response was we have been on TV for over 7 years and are a reputable company.. I asked what there name was again, googled it, seen the horrific trust pilot reviews and mentioned this to them then the line went dead.. Very dodgy..

Firstly I would like to thank others for leaving reviews here on this company. It helped ! My elderly parents informed me that payments had been taken from there credit card to Puzzleplayonline. I was able to google this company and contact them direct to cancel this what seems to be a subscription. My parents had no idea how this started, only that they thought there were getting free puzzle books delivered. The first payment was £1.98 but then they started taking £19.95 each 2 weeks. This went on for 10 payments before they told me. There was no line of any communication, no thing at all apart from these payments going out. We had to ring the bank as it was scam and in turn the bank froze all my parents cards and bank access. They were told it may take up to 10 days to get new cards. They have been unable to get shopping or buy any thing. This should be allowed. This company target the elderly and just take their money !

I've had the same experience as everyone else.

We entered the competition thinking it was part of ITV , like all of you guys say to !

Unfortunately, they used my details to take out a mobile contract. So double check your banks for things etc.
I've been able to sort it all out but was head banging.

I reported it to ITV who said they could do nothing about it because it is not one of their competitions.

I reported it to itv competitions who did nothing about it .

My advice is , report it to action fraud , the more people who have this problem with this company, the more they can look into it.

Also I have taken my experience to Rip off Britain.

Again, the more of us , that go to them , the more they can help people like us , we know how fab they are .

Just remember, there's so many many scammers out there .

As mentioned here this is an absolute scam, lowest form of pond life who steal money from accounts after asking for one off payment of £1,95. Absolute low life. Cannot understand how ITV endorsed these appalling scammers

Got caught out with this company .if they ever phone you do not fall for paying 1.95 postage as after they will take 19.95 every 2 weeks .i had to phone my bank to block them as i had no joy cancelling with them