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Purl Soho Reviews 

2,294
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,659 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, highlighting the beauty and feel of the yarns, which are often described as soft and easy to work with. The ordering process is frequently noted as easy and seamless, with many appreciating the detailed descriptions and user-friendly website. Reviewers also commend the excellent customer service, citing quick, helpful, and thorough responses to inquiries, even in complex situations. The delivery service is consistently fast and efficient, with products arriving well-packaged to ensure protection. However, some people mentioned receiving yarn with color discrepancies compared to online images or finding knots in their skeins. A few other people also felt that certain yarns, despite being advertised for specific uses like baby blankets, resulted in a rough texture.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful, soft, and high-quality yarns,... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the yarns, often... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency, with... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting fast and speedy... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-notch, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

Rated 5 out of 5 stars

Purl SoHo used to be a bricks & mortar shop in NYC, but have moved online. Their yarns are consistently superior quality. They can be on the pricey side, but they have frequent sales. Customer service... See more

Rated 5 out of 5 stars

This company is great! Beautiful yarns sometimes yarn not available in local stores; a wide range of animal & plant fibers. Ordering is easy & delivery is well packed & arrives relatively fast to Seat... See more

Rated 5 out of 5 stars

I LOVE Purl Soho. I recently made Andrea Mowry's Traveller Hoodie using their Good Wool (sport) and it's my favorite sweater of all time. I love this yarn. Their customer service is tops, very help... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,294)

1,540 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and beautiful yarn

I could not believe how quickly I received my order! The yarn is beautiful. Plus they sent me a surprise gift - a 25 g. ball of really nice cotton yarn. I can hardly wait to finish a current project, so I can play with my new yarn. Purl Soho is great! I will be ordering from them again.

8 June 2026
Rated 5 out of 5 stars

Prompt Shipping, Not a yarn I would recommend.

I gave a 5 star review due to the prompt shipping. However, I am not giving even a 2 star for the Japanese Denim Cotton that I purchased. Perhaps I should have know better with this yarn, but the color is not the same even with the exact same dye lots. Certainly, not a product that I would ever recommend.

29 May 2026
Purl Soho logo

Reply from Purl Soho

We’re so sorry your skeins of Japanese Denim Cotton were visibly different, even within the same dye lot, and have gone ahead and processed a refund for your order. We’ve reached out to you directly from customerservice@purlsoho.com with more details and also with a gift card we hope you enjoy. We will keep a careful eye out for your reply!

And just some background on the Japanese Denim Cotton... It is dyed using a ring-dyed technique that creates vibrant, long-lasting colors, but this process can occasionally result in more variation from ball to ball. We didn't encounter this in our sample making, but if/when you do, alternating balls every row or round is a great way to mitigate the difference in color. We completely understand, however, if this isn’t the experience you were hoping for!

Thank you for your super kind shout-out about our shipping speed, and please don’t hesitate to let us know if there’s anything else we can do for you!

Rated 5 out of 5 stars

Top tier customer service

One of the skeins of blackbird linen that I purchased had a knot tied in the middle due to a break in the yarn. After Purl Soho became aware of the issue, they immediately took action to make it right. Fantastic company!

24 May 2026
Purl Soho logo

Reply from Purl Soho

We are so sorry you encountered a knot in one of your skeins of Blackbird Linen. We know how frustrating that is and would love to send you a complimentary replacement!

We also want to assure you that knots or joins are fairly common and not necessarily an indication of poor yarn quality. Although the industry standard is 4 knots per kilo of yarn, we only tolerate 3 knots per kilo, with the ideal always being as few knots as possible.

Please keep an eye out for an email from customerservice@purlsoho.com regarding the new skein of Purple Plum, and don’t hesitate to reach out if there’s anything else we can assist with!

Rated 5 out of 5 stars

It's all Lovely.Thanks for the mini.The…

It's all Lovely.Thanks for the mini.The Lavender Moon Quartz yarn is over the Moon Great demure lavender greyish to ed London Fog moment.This yarn will be for a Christine gown on a Memory Bear that I knitted.It will be in a Heart frame with flowers.i will send photos.The yarn is fine lace lightweight Lovely I'm designing the dress. Fantastic Quality Lace knitting guage.💜🕯️🕊️💜

4 May 2026
Rated 5 out of 5 stars

I LOVE Purl Soho

I LOVE Purl Soho. I recently made Andrea Mowry's Traveller Hoodie using their Good Wool (sport) and it's my favorite sweater of all time. I love this yarn. Their customer service is tops, very helpful when I had a choice to make re: which mohair to pair with a tweed yarn I was buying. The person answered my question and offered an additional option I hadn't even considered, which I ended up going with! Very grateful. I love their sales, also. And quick order fulfillment. The quality of the experience and products is fabulous and a good value, as well.

20 September 2025

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