Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

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Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!
Contact info
United States
- customerservice@purlsoho.com
- www.purlsoho.com
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Great service and beautiful yarn
I could not believe how quickly I received my order! The yarn is beautiful. Plus they sent me a surprise gift - a 25 g. ball of really nice cotton yarn. I can hardly wait to finish a current project, so I can play with my new yarn. Purl Soho is great! I will be ordering from them again.
Beautiful yarn and I can't wait to get…
Beautiful yarn and I can't wait to get weaving with it!!
Prompt Shipping, Not a yarn I would recommend.
I gave a 5 star review due to the prompt shipping. However, I am not giving even a 2 star for the Japanese Denim Cotton that I purchased. Perhaps I should have know better with this yarn, but the color is not the same even with the exact same dye lots. Certainly, not a product that I would ever recommend.

Reply from Purl Soho
Japanese cotton yarn…The images you…
Japanese cotton yarn…The images you presented in the website were excellent representations of the yarn and pattern! I’m loving the Japanese cotton and the pattern is very well written! Love it!
The yarn was perfect for the scarf
The yarn was perfect for the scarf - the direction were clear and easy to follow. It will make a great scarf to wear with jeans
Delivery was fast and the quality of the yarn is fantastic.
Awesome online yarn shop
Fast shipping, really nice yarn and a great website. Always nice to browse and ordering is easy.
perfect indigo dyed yarn.
Top tier customer service
One of the skeins of blackbird linen that I purchased had a knot tied in the middle due to a break in the yarn. After Purl Soho became aware of the issue, they immediately took action to make it right. Fantastic company!

Reply from Purl Soho
High quality yarn arrived speedily
The yarn arrived speedily, considering it was coming from the States. I am always impressed with the high quality of Purl Soho's yarns and the patterns are innovative and inspired.
I love that Purl Soho give a free…
I love that Purl Soho give a free sample yarn each purchase I make. It helps me get a feel for new yarns to me, and makes me want to buy again from them.
It's all Lovely.Thanks for the mini.The…
It's all Lovely.Thanks for the mini.The Lavender Moon Quartz yarn is over the Moon Great demure lavender greyish to ed London Fog moment.This yarn will be for a Christine gown on a Memory Bear that I knitted.It will be in a Heart frame with flowers.i will send photos.The yarn is fine lace lightweight Lovely I'm designing the dress. Fantastic Quality Lace knitting guage.💜🕯️🕊️💜
Beautiful yarn at great prices
Beautiful yarn at great prices! Ships quickly. The colors are gorgeous!
I love my yarn
I love my yarn. It is just as good and better than the pictures online. It is very soft and fluffy.
Favorite shop for yarn online
Favorite shop for yarn online. Lovely options, fantastic customer service, lots of great free patterns. I am a repeat customer
Wonderful customer service
Wonderful customer service. Beautiful products.
I was happy with the personal service…
I was happy with the personal service regarding my order as well as a great product.
I LOVE Purl Soho
I LOVE Purl Soho. I recently made Andrea Mowry's Traveller Hoodie using their Good Wool (sport) and it's my favorite sweater of all time. I love this yarn. Their customer service is tops, very helpful when I had a choice to make re: which mohair to pair with a tweed yarn I was buying. The person answered my question and offered an additional option I hadn't even considered, which I ended up going with! Very grateful. I love their sales, also. And quick order fulfillment. The quality of the experience and products is fabulous and a good value, as well.
Easy to navigate ordering process and a…
Easy to navigate ordering process and a prompt reply when I had a question (after the order).
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