DO NOT USE PURE SPA
If I could give no stars I would.
Bought over £300 of gift vouchers as a Christmas gift. Booked appointments at Pure Spa Peterborough branch after looking at their website. A couple of days before appointment we received a call saying Peterborough branch had closed down! We were offered an alternative in Peterborough but were not told its for women only - the gift cards were for my husband! Other salons are over 100 miles away! They refused to refund my money and told me the gift cards were non refundable - this situation was down to Pure Spa but they were not prepared to take responsibility. My husband spoke to a person at Pure Spa and explained the situation. She apologised and said she would speak to her manager - we didn't hear back. DON'T USE THIS COMPANY - THEY ARE QUITE WILLING TO TAKE YOUR MONEY BUT ARE NOT WILLING TO HELP IF ANYTHING GOES WRONG.
