We have four of their high end air purifiers and are very happy with them. The UV tube is hard to replace, but that's a quibble. Their customer service on a warranty matter was prompt and courteous. A... See more
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Nel was outstanding with her customer care and product guarantee. I purchased a weighted heated blanket 3 years ago and it stopped working….I was so pleased that my call was answered right away by a r... See more
The customer service team at Pure Enrichment are the most responsive I've ever contacted. I had an auto essential oil diffuser that didn't work and they replaced it right away. Their emails are friend... See more
Company replied
I purchased a battery powered heat wrap from a reseller on eBay that was advertised new still in box but they didn't include the battery making the unit useless. I can't find one to buy so I contacted... See more
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Company details
Written by the company
Pure Enrichment provides various lines of products all aimed to enhance one’s self and one’s everyday life. From aromatherapy and relaxation to cosmetic care and purification systems, all our products are meticulously crafted to meet the highest design and quality standards. All Pure Enrichment products are backed by industry-leading warranties.
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3.9
Great
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer care is non-existent.
I purchased a humidifier from a retail store. I had issues with the tank drying out. After much back & forth with the company it became too late for me to return it to the retailer. They wouldn’t refund me but you’d think that they’d offer me a small online store credit to show good faith & maintain customer retention. I complained to the bbb and the company couldn’t be bothered to respond. We’re talking a retail product of $23. They’re clueless when it comes to customer care.
4 August 2022
Unprompted review
Reply from Pureenrichment
Hi JudyL, We appreciate your feedback. We are very sorry to hear about your experience and would like to help make it right. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
Great Fan
I just received my 2-in-1 floor and table fan. I love it because it is small and is working great.
22 June 2022
Unprompted review
This is our third heating pad from…
This is our third heating pad from you.They are reliable
keep me warm and helps my husband sooth his stiff back.Will purchase one for my daughter.She tried ours and loved it.
26 February 2022
Unprompted review
Excellent product 3 in 1 air purifier
I purchased The 3 in 1 air purifier from pure enrichment from Menards and it is more than excellent.I live in a forest area and summer is moist,winter is dry.My animals and I are are breathing better and feeling better.More than satisfied with this product.Thank you.
8 February 2022
Unprompted review
PURE JUNK
purchased pureenrichment from wal-mart.com and they do not tell you the truth about what you are buying !! and there is no customer service for I beleave in trying to work with anyone BUT YOU CAN NOT IF THEY WILLNOT CONTACT YOU BACK !! SO I WILL NEVER PURECHASE FROM PURE ENRICHMENT EVER AGAIN AND WOULD ADVICE EVERY ONE TO DO THE SAME
2 February 2022
Unprompted review
Excellent purchase
I purchased an XL size heating pad over three years ago, and I have been very satisfied. It is especially good for sore backs and pulled muscles. The extended length has really come in handy. I highly recommend it.
3 January 2022
Unprompted review
I Love This Humidifier
I love my new Pure Mistaire Silver Ultrasonic Cool Mist Humidifier. This is the second one I have purchased to use in my home. Both of my humidifiers are easy to fill. They are quiet and do a great job of adding moisture. You will have to refill it daily. There are different speeds for releasing the moisture. If the water gets low, the light at the bottom changes from blue to red. When the water is all gone, the unit automatically shuts off. Also, a really nice feature is that the nozzle rotates & can redirect the mist.
3 December 2021
Unprompted review
MistAire humidifier works great to…
MistAire humidifier works great to provide moisture to our bedroom. The only downside is the LED light in the button. The light is very bright and does not turn off. As someone who likes the room to the complete dark this is a downside.
11 December 2020
Unprompted review
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