Pure Beauty Reviews 

505
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally competitive pricing across popular skincare brands, noting that items always arrive promptly and are securely packaged to prevent any damage. Consumers also really appreciate the user-friendly ordering process, alongside the wonderful bonus free samples and gifts included with their purchases. However, some reviewers were not happy with delivery delays, mentioning that certain orders took a very long time to arrive or faced unexpected dispatch issues. A few other people also felt that customer support was unhelpful when dealing with missing items, damaged products, or complaints.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting they are genuine, high quality, and arrive in... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast shipping times and prompt... See more

Price

People report positive experiences with price, often highlighting the very competitive pricing and great... See more

Order

Consumers find order to be positive, highlighting fast shipping and competitive prices. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, highlighting fast, efficient experiences and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Pure Beauty for a number of years now and they are consistantly very competitive in their pricing - especially for Dermalogica products I’ve had cause to ring them about an orde... See more

Rated 5 out of 5 stars

I have been ordering from Pure Beauty for many years now. Their prices are very competitive and much lower than other Dermalogica suppliers. They also give free samples and free gifts depending on am... See more

Rated 5 out of 5 stars

I ordered something from Pure Beauty just because it was the cheapest online, but then had to be away from home as a result of a family crisis, so the item was sent back by Royal Mail. I was really pl... See more

Rated 5 out of 5 stars

I bought some Medik8 products from Pure Beauty and I received the order confirmation within minutes as expected. However, after two days I still hadn’t received a dispatch confirmation. I was a bit w... See more


Company details

  1. Beauty Salon
  2. Beauty Product Supplier
  3. Hair Product Store
  4. Health and Beauty Shop
  5. Skin Care Clinic

Written by the company

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

505 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(505)

208 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pure Beauty is the place I always head…

Pure Beauty is the place I always head to for my Dermalogica fix. They're well priced and the delivery is always speedy. Last time I purchased, the moisturiser I was after was on sale AND I got free travel size Multi Vitamin Power Firm products, so I was super happy : ) I would highly recommend them to anyone.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

A very happy customer for at least 15 years!

I have used Pure Beauty for many years now and I can only be completely positive about the website, the ease of use and the products are always delivered in great condition and on time. I love that most items are usually in stock and the selection is great. I wouldn’t use any other site for buying my Dermalogica!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

The only company I trust

Pure Beauty is the only company I will order my Dermalogica products from & have done so for years.
The service is always reliable, quick & ordering is easy. The added feature of free samples is appreciated as they are very handy for travelling.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

This was my first time ordering from Pure Beauty, I ordered a Murad Moisturiser. The price was the best price I found for this product and was delivered promptly. Will definitely use again.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Great

Ordered night cream, which is fab. Pure beauty was the best price & UK based, if they keep their prices low I will be buying much more from them. I’m a Skinceuticals & Medik8 fan.

18 October 2025
Unprompted review

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