I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
Company replied
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
Bad broker to use for EAs.
Bad broker to use for EAs.
Completely lost the edge, the moment I switched to a better broker with real raw spread it became better.
17 February 2026
Unprompted review
Reply from PU Prime
Dear JB gamy,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations.
PU Prime provides a range of account types designed to accommodate different trading strategies, including the use of Expert Advisors (EAs). Trading performance, particularly when using automated strategies, can be influenced by multiple factors such as spread structure, commission model, liquidity conditions, execution speed, and overall market volatility. Variations in these elements may affect strategy outcomes, especially for systems that are highly sensitive to spread or latency.
Our pricing and execution model are structured to reflect real-time market conditions, and spreads may fluctuate depending on underlying liquidity and volatility. We continuously monitor execution quality and infrastructure performance to ensure consistency and fairness across all client accounts.
If you would like us to review your experience in more detail, we welcome you to contact our Trading Support Team at trading@puprime.com via your registered email address so we can assess your account setup and provide clarification where needed.
We appreciate your feedback and remain committed to maintaining a transparent and professional trading environment.
Kind regards,
The PU Prime Team
Reference number 908556
Reference number 908556
Trading Account 908556
I have repeatedly informed you that the PAYMAYA e-wallet was hacked and is no longer under my control. Despite this, you deliberately processed the refund to a compromised and inaccessible account. That is not an error — that is negligence at best, and intentional misconduct at worst.
Let me be very clear: I would not be chasing you for weeks if I had received my funds. Your repeated requests for documents, followed by shifting explanations and new excuses, clearly demonstrate delay tactics.
You were already provided with my correct bank account details. Instead of correcting your mistake, you are now attempting to “verify” a hacked account that I explicitly told you I cannot access. This circular reasoning is unacceptable and unprofessional.
If the funds are not immediately reprocessed to the correct bank account, I will:
• File a formal complaint with the Financial Commission
• Escalate this case to financial regulators
• Submit a fraud report to the relevant authorities
• Publish a detailed public review of your misconduct
Your actions are being documented.
Process the refund correctly and resolve this matter immediately.
6 January 2026
Unprompted review
Reply from PU Prime
Dear King Jesus,
Thank you for taking the time to share your concerns.
As a regulated broker, PU Prime operates in accordance with strict anti-money laundering (AML) and fund return policies. Under these regulatory requirements, refunds must be processed back to the original funding source. This is a standard compliance obligation applied consistently across all client accounts and is not discretionary.
According to our records, the refund was successfully processed to the original payment channel, and a transaction reference number has been generated and provided to you. This reference number can be used by the receiving bank or payment provider to trace and confirm the status of the funds within their system.
As we are unable to discuss account specific details in a public forum, we kindly encourage you to liaise directly with your payment provider using the transaction reference number for further clarification. Should you require the reference again or any additional assistance, please contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can support you accordingly.
PU Prime remains committed to handling all refund matters in line with regulatory standards, security protocols, and established procedures.
Kind regards,
The PU Prime Team
Dreadful manipulation and slippage
It’s impossible to trade with this broker. My account is getting slipped between $1-$2 on both entry, and exit causing me to lose thousands of dollars. Completely unprofessional. I’m getting an explanation that it’s market conditions. I’ve ran tests opening the exact same positions on 2 separate accounts, and one gets slipped $2, while the other is executed perfectly. Blatant manipulation of my execution.
16 February 2026
Unprompted review
Reply from PU Prime
Dear Rumen Georgiev,
Thank you for taking the time to share your feedback. We understand that execution quality is critical to trading performance and take such concerns seriously.
As a regulated broker, PU Prime operates under strict execution and compliance standards. For confidentiality reasons, we are unable to discuss account specific details in a public forum. However, we would like to clarify that slippage can occur in both directions during periods of volatility, rapid price movement, changes in liquidity, or varying order sizes. Slippage is a function of available market liquidity at the time an order reaches the execution venue and is not applied selectively to individual clients.
Regarding your comment about testing two separate accounts, execution outcomes may differ due to factors such as account type, liquidity pool routing, order size, timing differences measured in milliseconds, or server latency. Even small timing variations in fast-moving markets can result in different fill prices.
PU Prime does not manipulate individual client execution. All trades are subject to systematic pricing and liquidity conditions, and execution data is recorded within our server logs.
If you would like a detailed review of the specific trades in question, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered account details and provide the relevant order numbers. Our team can then conduct a technical review of the execution records and provide a formal explanation.
PU Prime remains committed to fair execution practices, transparency, and maintaining a secure trading environment for all clients.
Kind regards,
The PU Prime Team
Very happy
Honestly, I do not understand why there are bad reviews. Probably fake or something.
I have been with PU prime for a few months now.
Chat support is always there to help.
Withdrawal is very fast especially crypto withdrawal. I’ve had my crypto withdrawal with 30 minutes.
Bank accound withdrawal less than 24 hours.
I am extremely happy with PU prime.
This is a real person. Real account. Real trader.
13 February 2026
Unprompted review
Reply from PU Prime
Dear Gabriel Filip,
Thank you very much for taking the time to share your experience.
We truly appreciate your detailed feedback and are pleased to hear that you’ve been satisfied with our chat support and withdrawal processes. Providing timely assistance and efficient withdrawal services including crypto and bank transfers is a priority for us, so it’s great to know that your experience has reflected that.
Your trust and confidence mean a great deal to us. We remain committed to maintaining transparency, reliability, and professional service for all our clients.
Should you ever need further assistance, our team is always here to help.
Kind regards,
The PU Prime Team
Unfair deduction and false accusations – My money is stuck
I am Kashif Ali Karamat, a gold trader with account number 22754909. My account manager was Muhammad Ejaz.
I have been trading with PU Prime for a while, but recently they deducted a significant amount from my account without any valid reason. During fast market movement, they accused me of "abusing" their systems, which is completely false. I have always traded fairly and followed all rules.
When I reached out for clarification, I received no proper response. My requests to return my funds or restore my account have been ignored.
I want to congratulate PU Prime on their new UAE licence, but I also want to remind them that regulation comes with responsibility. A licence means protecting traders, not just collecting them.
I kindly ask PU Prime to review my case and return my money. Mr. Muhammad Ejaz is fully aware of my situation.
Other traders, please be cautious and always document everything.
#PUPrime #ForexScam #WithdrawalIssue #TraderBeware #RecoverMyFunds
13 February 2026
Unprompted review
Reply from PU Prime
Dear Kashif Ali,
Thank you for taking the time to share your feedback. We acknowledge your concerns and appreciate the opportunity to respond.
As a regulated broker, PU Prime adheres to strict compliance and monitoring standards across all client accounts. In certain circumstances, trading activity may be subject to review in accordance with the Client Services Agreement and applicable regulatory requirements. These measures are in place to ensure fairness, protect system integrity, and maintain a consistent trading environment for all clients.
Please note that such reviews are conducted in line with established Client Services Agreement and are not applied arbitrarily. However, due to confidentiality and data protection obligations, we are unable to discuss specific account details publicly.
To ensure your case receives appropriate attention, we kindly encourage you to continue liaising directly with our support team using your registered account details via trading@puprime.com
for trading-related matters or info@puprime.com
for general inquiries. The relevant department will be able to provide clarification in accordance with our procedures.
PU Prime remains committed to transparency, regulatory compliance, and maintaining a fair and secure trading environment for all clients.
Kind regards,
The PU Prime Team
PU Prime Deletes Client Profit Unilaterally When You Win — Extremely Dangerous Broker Behavior
I am writing this review as a serious public warning to all traders.
My experience with PU Prime has been deeply disappointing and alarming.
When traders lose money, brokers stay silent and let clients suffer normally.
But when a trader finally wins and makes profit, PU Prime suddenly applies vague clauses and removes profits unilaterally, without transparent trade-level proof.
Profit Can Be Deleted Anytime “At Their Discretion”
PU Prime deducted my profits and restricted withdrawals using general accusations such as:
“arbitrage”
“suspicious trading”
“bonus manipulation”
Yet they provided no clear evidence, no detailed explanation, only broad claims under their internal discretion.
This creates a dangerous reality:
You can trade normally, take real market risk, and still have your profit erased the moment you succeed.
Trading Has Risk — But Brokers Must Not Cancel Wins
I traded XAUUSD (Gold), one of the most volatile instruments in the market.
Gold trading involves extreme risk:
margin calls happen fast
losses can occur anytime
volatility is part of the product they offer
I used leverage officially provided by PU Prime.
It is completely unfair for a broker to accept client losses freely, but cancel profits only when the outcome is positive.
No Peaceful Resolution Possible
I tried to resolve this privately and professionally.
However, PU Prime stated clearly that their decision is “final” and refused further discussion.
That is why I am forced to take this matter public.
Final Message to the Public
Be extremely careful with PU Prime.
A broker that can delete profits whenever you win is not a safe place for serious traders.
If you trade here, understand this risk:
Your profit may not belong to you — only your losses do.
Sincerely,
Kelvin Sulistyono
MT5 Account: 23550384
===========================================================================
UPDATE :
Response to PU Prime
Thank you for your public response.
However, as of today, PU Prime has not responded to my previous emails in a substantive or professional manner regarding the unilateral PnL adjustment applied to my account.
While you state publicly that you are committed to fairness, transparency, and regulatory compliance, I have yet to receive:
A detailed execution report
Clear pricing evidence
A transparent explanation of the exact basis for the balance deduction
I have contacted your support team using my registered account details, as suggested. Unfortunately, there has been no meaningful resolution, nor has my deducted balance been restored.
I remain open to resolving this matter professionally and privately. However, transparency must be demonstrated not only in public statements, but also in actual communication and action.
I will continue to update this review based on the outcome of the case.
Kelvin Sulistyono
11 February 2026
Unprompted review
Reply from PU Prime
Dear KELVIN SULISTYONO,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and secure trading environment for all participants.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss account specific details in a public forum. Please be assured that all trading reviews are conducted strictly in accordance with the Client Services Agreement, applicable, and regulatory requirements.
If you believe your matter requires further clarification, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered account details so the relevant department can address your enquiry directly. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, regulatory compliance, and the consistent application of its trading policies.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear Dex,
We understand that withdrawal experience is an important part of trading, and we regret to hear that your expectations were not met. PU Prime processes withdrawal requests in accordance with our Client Services Agreement and applicable regulatory requirements. Processing times may vary depending on the selected payment method, intermediary institutions, and any necessary verification or compliance checks.
Please note that once a withdrawal is approved and processed on our end, the receiving bank or payment provider may require additional time to complete the transaction.
If you are experiencing a specific delay or issue, we encourage you to contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can review your case and provide a clear update.
We remain committed to improving our services and ensuring a smooth withdrawal experience for our clients.
Kind regards,
The PU Prime Team
PUPrime Unresolved Withdrawal Blocked for Weeks With No Evidence or Transparency
I am raising serious concerns regarding PU Prime’s handling of my withdrawal and compliance process.
I traded on my PU Prime account using my own independent strategy and analysis. After experiencing a significant drawdown, I managed the account back close to breakeven. I submitted a withdrawal request to secure part of the gains.
The withdrawal was rejected under the label “WR Blacklist”, without any much further explanation. I was later informed by an account manager that I was allegedly involved in “bonus hedging.” I want to state this clearly: I have never engaged in any form of cheating, abuse, manipulation, or prohibited trading activity.
Despite this serious allegation, PU Prime has never provided:
1. Any specific transaction references
2. Any supporting evidence
3. Any investigation timeline or expected completion date
I was told that the matter is under review by the risk team using AI, yet almost four weeks have now passed with no outcome or meaningful update. Support repeatedly redirects me to the account manager, while the account manager claims to have no information to share. This ongoing loop reflects a clear lack of transparency, accountability, and urgency in handling client funds.
Holding a client’s withdrawal for weeks without evidence, clear communication, or resolution is unacceptable. An investigation of this nature should be concluded within a reasonable timeframe, particularly when no wrongdoing has occurred.
What's weird is that they have approved my previous withdrawal. Only after I managed to get great gains and almost breakeven on the account's P&L, they decided to block my withdrawal.
I am posting this publicly to urge PU Prime’s risk and compliance team to immediately conclude the investigation, clearly communicate their findings, and unblock my withdrawal without further delay. Clients deserve fair treatment, transparency, and timely resolution of withdrawal requests.
14 January 2026
Unprompted review
Reply from PU Prime
Dear Asri,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss account-specific details in a public forum. Please be assured that all account reviews including withdrawal assessments and risk-related evaluations are conducted in strict accordance with the Client Services Agreement, applicable promotional terms where relevant, and regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established internal policies and procedures. Each case undergoes a thorough and properly documented review to ensure consistency, accuracy, and full regulatory compliance.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general follow-up, our Customer Care Team is available via Live Chat or at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review process.
Kind regards,
The PU Prime Team
Terrible support
Terrible support, had an issue that had to be solved to complete my trade and was always getting disconnected. Huge line! Then when I did they don't solve, tell me to send emails. Bad support, they don't really read. Agent was Mouhcine
6 February 2026
Unprompted review
Reply from PU Prime
Dear Mad,
Thank you for sharing your feedback.
We understand that experiencing disconnections and waiting in a queue while dealing with an active trade can be frustrating. During periods of high enquiry volume, wait times may be longer than usual, and in some situations, temporary connection interruptions may occur.
With regard to being advised to send an email, certain matters require escalation to the relevant department for detailed review, particularly when account-specific or technical verification is involved. This process ensures that cases are properly assessed using the necessary system records and logs rather than being handled solely via live chat.
Your comments regarding your support interaction have been noted and shared internally, as we continuously review our service standards and team performance.
If your issue remains unresolved, we encourage you to contact our Customer Care Team at info@puprime.com using your registered email address and include the details of your previous interaction so the relevant team can conduct a thorough follow-up.
Kind regards,
The PU Prime Team
Hellp their I have been Unable to…
I have been Unable to withdraw because of my unverified proof of adress. I have uploaded several documents and statements but ALL of them are being rejected.I have written emails to the customer care but no response. Why reject my documents and my friend who refered me used the same document for his verification?I am now beyond frustrated because I'm a student and I need the money for school.PLEASE PUprime verify me so I be able to withdraw!!
2 January 2026
Unprompted review
Reply from PU Prime
Dear Sila Mwanthi,
Thank you for sharing your feedback. We sincerely regret to hear about your experience and understand how stressful this situation must be, especially when you need access to your funds for important personal matters.
Please allow us to clarify that proof of address verification is conducted in accordance with regulatory and compliance requirements. Each account is reviewed individually, and documents are assessed based on specific criteria such as issue date, document type, full name match, address consistency, and document clarity. Even if another client has submitted a similar document type, verification outcomes may differ depending on individual account details and document compliance.
Kindly contact our Customer Care Team at info@puprime.com using your registered email address and include the documents you previously submitted. Our team will recheck your case, clearly explain the specific reason for any rejection, and guide you on the exact document requirements to complete your verification successfully.
We understand your urgency and remain committed to supporting you through the verification process so you can proceed with your withdrawal.
Kind regards,
The PU Prime Team
Very dissatisfied and disappointed with…
Very dissatisfied and disappointed with this brokerage. I did not receive withdrawals up to 2000$. Banks were denying ever getting any of those withdrawals. While puprime takes 1 day to reply me any request I make. Very disappointed with this
2 February 2026
Unprompted review
Reply from PU Prime
Dear Tony anyaegbu,
We are sorry to hear about your concerns and understand how worrying this situation must have been for you.
Upon reviewing the withdrawal request in question, we can confirm that the transaction was processed successfully on our end and an ARN (Acquirer Reference Number) was generated. An ARN is issued only after the funds have been released and returned through the banking network. This reference number enables the receiving bank to trace and locate the funds within their system.
In some cases, when a bank initially advises that funds have not been received, it may be because the transaction is still pending internal allocation or requires manual tracing using the ARN. We strongly recommend providing the ARN to your bank’s card or payments department and requesting a formal trace investigation, as they are able to locate the funds using this reference.
If you are experiencing difficulty resolving this matter, we kindly encourage you to contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can verify your account and assist you accordingly.
Due to confidentiality and data protection obligations, we are unable to share account-specific details publicly. However, we remain fully committed to assisting you and ensuring the matter is properly clarified.
Kind regards,
The PU Prime Team
Stops working so you lose
I was tradind in the platfor for some time, amased a certain amount of money, then one day the markets started to drop. I tried to close trades but to no luck. Their support confirmed the problem but sayed if i got loses to contact other department, so I did. The result was they say there was no issue evan thou i have screenshots to the conversation with them and the confirmation ot it.
25 January 2026
Unprompted review
Reply from PU Prime
Dear Galin Minchev,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how concerning it must have been, particularly during a period of market decline.
We take any report regarding trade execution or platform functionality very seriously. While our support team may acknowledge receipt of a report or assist in escalating a case, all conclusions regarding alleged technical issues are determined following a detailed review by the relevant department. This review is conducted using server logs, execution records, and system data to objectively assess the conditions at the time in question.
Please note that if any scheduled maintenance is required, announcements are communicated in advance through our official channels so clients can make the necessary arrangements. Any temporary trading suspension or system safeguard is applied at the system level and affects all relevant instruments uniformly never selectively or with the intention of disadvantaging individual clients.
During periods of heightened market volatility, rapid price movements, reduced liquidity, or broader infrastructure strain may impact execution conditions across the industry. In certain circumstances, protective technical measures may also be applied to preserve pricing integrity and overall platform stability.
We understand you mentioned having screenshots of prior communication. Should you wish to have the matter reviewed again, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address and include all relevant materials. Due to confidentiality and regulatory obligations, we are unable to discuss account-specific details publicly.
PU Prime remains committed to maintaining fair trading conditions, transparency, and continuous system improvements to support a stable and secure trading environment.
Kind regards,
The PU Prime Team
SCAM ALERT
SCAM ALERT! it's one thing they blocked me but they froze and stole my friends funds while trades were active. When the profit hit above 5k the broker immediately disabled trade and withdrew funds into the brokerage.
2 February 2026
Unprompted review
Reply from PU Prime
Dear Fazeel Abdullah,
Thank you for sharing your concerns.
We take allegations of this nature extremely seriously. PU Prime does not “freeze and steal” client funds, nor do we withdraw funds from client trading accounts without proper basis. As a regulated broker, we operate under strict compliance, audit, and client fund safeguarding requirements in accordance with the Client Services Agreement and applicable regulatory obligations.
As this review refers to a third party, we are unable to investigate without specific verified account details. We strongly encourage your friend to contact our official support channels directly at trading@puprime.com or info@puprime.com using their registered email address so the relevant department can conduct a formal review and provide clarification.
Due to confidentiality and data protection obligations, we cannot discuss account-specific matters publicly.
PU Prime remains committed to transparency, regulatory compliance, and maintaining a fair and secure trading environment for all clients.
Kind regards,
The PU Prime Team
FRAUD ALERT
FRAUD ALERT! Things are not looking good for traders with this broker. I personally know someone who's funds were stolen and locked out of the accounts while the trades were live. This is NOT without proof.
2 February 2026
Unprompted review
Reply from PU Prime
Dear F A,
We take any allegations of fraud or fund misappropriation extremely seriously. PU Prime operates as a regulated broker and adheres to strict compliance, security, and client fund safeguarding standards, in full accordance with the Client Services Agreement and applicable regulatory obligations.
As your review refers to a third party rather than a verified account under your own name, we are unable to investigate the matter without specific account details. If the individual concerned believes an error has occurred, we strongly encourage them to contact our official support channels directly at info@puprime.com using their registered email address so that the relevant team can conduct a formal and thorough review.
Due to confidentiality and data protection obligations, we are unable to discuss account-specific matters in a public forum.
PU Prime remains committed to transparency, regulatory compliance, and maintaining a secure trading environment for all clients.
Kind regards,
The PU Prime Team
Ridiculous amount of chart manipulation…
Ridiculous amount of chart manipulation it is wild the things I have seen the charts do while i am trading and win a couple trades the charts legit speed up 10x faster and start glitching. If you open a big lot with a small balance they will literally manipulate the chart to hunt your account to blow then return to normal market structure. But other than that if you have enough balance and stay below a certain lot size they can only manipulate the charts so much to look and stay legit. And I’d love to hear and see some retail investors beat this guys tricks
20 October 2025
Unprompted review
Reply from PU Prime
Dear Franklin B.W,
Thank you for taking the time to share your concerns. We understand how frustrating unusual price movements or platform behavior can feel, particularly during active trading.
PU Prime does not manipulate charts or selectively target client positions. The price feeds displayed on our platform are derived from external liquidity providers, and execution follows market-based pricing. Rapid price movements, especially during periods of high volatility or low liquidity, can cause charts to appear to “speed up,” or move sharply within a short period of time. This is a characteristic of real-time market conditions rather than manual intervention.
Additionally, position size relative to account equity naturally increases exposure to market fluctuations. Larger lot sizes on smaller balances can result in amplified price impact and faster margin depletion during volatile movements. This may create the impression of targeted activity, when in fact it is the effect of leverage and market volatility.
We take allegations of pricing or execution irregularities seriously. If you believe there were specific instances of abnormal behavior, we encourage you to contact our Trading Support Team at trading@puprime.com with the trade IDs, timestamps, and screenshots (if available). Our team can review server logs and execution records to provide a detailed clarification.
PU Prime remains committed to fair trading conditions, transparent execution, and regulatory compliance.
Kind regards,
The PU Prime Team
Terrible Customer support - days with no repsonse - AVOID
Awful customer service. Days without response.
They have to "escalate" for the simplest concerns. A long wait for rubbish support.
Avoid if you want to deal with a real
21 January 2026
Unprompted review
Reply from PU Prime
Dear Hugo K,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with our customer service did not meet your expectations.
We understand how frustrating it can be to wait for a response, especially when the matter appears straightforward. In some cases, inquiries may require escalation to a relevant department to ensure the information provided is accurate and compliant with internal procedures. However, we acknowledge that response times should remain reasonable and clearly communicated.
Your comments regarding delays and support quality are taken seriously, and we continuously review our service standards to improve efficiency and responsiveness.
As we are unable to review specific cases publicly, we kindly invite you to contact our Customer Care Team at info@puprime.com using your registered account details and reference any existing ticket number. We would appreciate the opportunity to look into your case and provide proper assistance.
PU Prime remains committed to delivering professional and reliable support to all clients.
Kind regards,
The PU Prime Team
Scam Alert!
UPDATE: It's been 9 days as of now and I reach out and try to get Thier attention everyday but nothing solved yet. They still ignoring me and I don't know if I will be able to get myoney back but I doubt it!
Scam Alert! Be aware that this company will not give you withdrawals and take away your funds any time they like . They will terminate your contract and withhold your funds to themselves. That's exactly what happened to me today. I went to withdraw just a fraction of my $5k profits and they rejected the withdrawal, terminated the contract and all profits to be ceased by the broker. Think twice if you want to trade with this broker or already trading with them. I won't let this matter slide. It's going to be my mission to expose these crooks. This is NOT a mislead or fake review. I have every proof of this happening.
2 February 2026
Unprompted review
Reply from PU Prime
Dear Sadia,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, and related actions are conducted strictly in accordance with the Client Services Agreement and applicable regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established policies and internal procedures. Each case undergoes a thorough and carefully documented review to ensure consistency, accuracy, and full regulatory compliance.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general follow-up, our Customer Care Team is available via Live Chat or at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review process.
Kind regards,
The PU Prime Team
Freking misleading scammers
Freking misleading scammers! Beware! They give bonus credit when you join, which normally is only for trading, but one day you can trade with credit, the next you can't and they tell you you have to depost more to have a higher balance! WTH IS THAT?! Stay away, awful people and company!
2 February 2026
Unprompted review
Reply from PU Prime
Dear Ivan Mitov,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the bonus credit has led to frustration, and we appreciate the opportunity to clarify.
Promotional bonus credit is provided under specific terms and conditions and is intended to support trading margin, not as withdrawable funds. The availability and usability of bonus credit may change depending on account equity, margin level, open positions, or if the account balance becomes negative. In certain situations, trading restrictions may be triggered in accordance with the promotion rules.
Requests to deposit additional funds are not mandatory requirements imposed arbitrarily, but may be suggested when margin levels fall below required thresholds to maintain open positions. These mechanisms are standard risk controls designed to protect both clients and overall account stability.
We understand that changes in available margin can feel unexpected if the promotion terms are not fully clear. For this reason, we encourage all clients to review the full bonus terms in the Promotions section of the Client Portal.
As we are unable to discuss account-specific details publicly, we kindly invite you to contact our Customer Care Team at info@puprime.com using your registered account details so the relevant team can review your case and provide a detailed explanation.
PU Prime remains committed to transparency, regulatory compliance, and maintaining fair trading conditions for all clients.
Kind regards,
The PU Prime Team
The people who help me are completely…
The people who help me are completely useless and lie about helping you, then ask for a 5-star review after doing nothing. I asked them to help me remove an affiliate link because I can't do it myself, and they said it happened, which isn't true at all. I'm already trying for the sixth time, and they're still lying and refuse to help me. If you start using Puprime, be careful what you do; they'll try to rip you off in other ways.
1 February 2026
Unprompted review
Reply from PU Prime
Dear Hxd Slavic,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel.
PU Prime does not condone misleading communication or unresolved support requests. We also do not require clients to leave positive reviews in exchange for assistance. If this has been your experience, we would like the opportunity to review the matter.
Regarding affiliate links, certain changes or removals may require verification and must follow internal procedures for security and compliance purposes. However, you should receive clear and accurate communication regarding the status of your request.
As we are unable to review account-specific details publicly, we kindly ask you to contact our Customer Care Team at info@puprime.com using your registered email address and reference your previous correspondence or ticket numbers. If possible, please include screenshots so the relevant team can investigate thoroughly and provide a definitive resolution.
We take service quality seriously and appreciate the opportunity to address your concerns properly.
Kind regards,
The PU Prime Team
⚠️ Broker Risk Alert
⚠️ Broker Risk Alert: Trading Halt During High Volatility (PU Prime)
Yesterday my broker PU Prime halted trading, reportedly due to “system upgrades”, which prevented me from closing active BTC positions.
This occurred just before / during a sharp downside move in Bitcoin, and trading access was not restored while volatility expanded. As a result, long positions were exposed with no ability to manage risk.
Whether intentional or not, this raises serious concerns:
Trading was halted during peak volatility
Clients were unable to close or hedge positions
The halt disproportionately affected long exposure
Risk management control was effectively removed from traders
I am not claiming intent — but the timing is extremely questionable and deserves transparency.
If a broker can disable execution during major moves, that is a structural risk every trader needs to understand before depositing funds.
This post is for awareness, not accusations.
Traders should demand:
clear incident reports
timestamps
compensation policies
and proof this was not selectively harmful
Risk isn’t only market-based — it’s also counterparty-based.
Trade safe. Document everything.
31 January 2026
Unprompted review
Reply from PU Prime
Dear David Gold,
Thank you for sharing your feedback. We understand your concerns regarding trading access during periods of heightened volatility and appreciate the opportunity to clarify.
From time to time, temporary interruptions may occur due to scheduled maintenance, system upgrades, liquidity provider connectivity matters, or unexpected technical factors. When maintenance is scheduled, announcements are published in advance through our official communication channels to ensure that clients are informed and able to make the necessary trading arrangements beforehand.
These measures are never implemented with the intention of disadvantaging clients or selectively impacting specific positions. Any temporary suspension of trading is applied at the system level and affects all relevant instruments uniformly.
During periods of extreme market volatility, rapid price movements, liquidity gaps, or broader infrastructure strain across the market can impact execution conditions industry-wide. In certain situations, technical safeguards may be applied to preserve pricing integrity, platform stability, and overall system security.
We understand how frustrating it can be to experience limited access while managing active positions. Please note that PU Prime does not selectively restrict trading based on exposure direction (long or short). Any interruption would apply across the board rather than targeting specific clients or positions.
If you would like a detailed review of the specific timeframe, including server logs and execution records related to your account, we kindly encourage you to contact our Trading Support Team at trading@puprime.com using your registered account details. Due to confidentiality obligations, we are unable to review account-specific information publicly.
PU Prime remains committed to maintaining fair trading conditions, operational transparency, and continuous system improvements to support a stable trading environment.
Kind regards,
The PU Prime Team
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