Pumpmaster Ltd Reviews 

Within 2 days of phoning Saniflo I had an appointment arranged to suit my working day. The person in the office was really polite and helpful over the telephone.
Mark their technician arrived on time. He was polite, thoughtful and clearly very experienced in his job. He identified the problem and set about getting it sorted. He fitted a new system, took away the old one and cleaned and tided up. Mark tested all the appliances and showed them to me before he left.
The whole experience was professional and painless in what was, to be frank, a rather unpleasant situation.
Thank you to all those involved. How great to get such pleasant, efficient and good customer service.

What can I say, I rang in a panic with problem unit on free tel no 0800 2922542 Call was answered quickly with a very friendly and helpful lady, they put me at ease and organised a speedy (Guildford) engineer visit,I couldn't be happier all done for a fair price by nice people, I would recommend. thank you

Darren was great.
Really thorough.
Showed me what he'd done and what was wrong.
Left it clean and spotless and popped a handy sticker on the toilet to warn others not put anything other than tissue down the toilet. Hopefully avoiding future problems/breakdowns.
I Would recommend his services!

The polite and efficient Saniflo technicians that attended my Sanislim (Mark and Darren) over the last 2 years have, with remarkable patience, warned me that my wastepipe configuration was the root of my problems as it had a number of 'elbows' in its routing. But they tried to help and made it work as best they could. I thank them for their patience and advice as they could well have said its not worth maintaining while the wastepipe was in that condition. I have now re-routed my wastepipe with the help of a plumber with the recommenced 'non-elbow' fittings and the unit seems to be much 'happier' in its workings. Thank you Pumpmaster for your help and advice. Your engineers are worth their weight in gold.

Ramon recently attended and replaced a unit that was inferior, badly fitted and hadn't worked since I moved into the premises. He service was excellent in all respects, polite, informative, experienced and communicative. I have no hesitation
in recommending this company for their standard of customer service. Thank you Ramon.

Ryan, the engineer, has attended our property a few times. He is professional, courteous, and very customer centric. Quick to diagnose issues and straightforward with recommendations. A trusted trader if ever I met one.

fast, clean and efficient service, good communication and professional site work carried out in a busy restaurant. would ddef reccomend them.

Phoned to give arrival time as agreed, Matt a very pleasant man, clean worker and explained exactly what was wrong and what was needed, done the repair quickly and left utility room tidy as he found it.
Would use this company again and recommend them.
Charges were fair and work van carried all required spare parts.

Had an unpleasant experience with our Saniflo during the recent cold snap.

Phoned Pumpmaster and had an appointment the very next day.

The engineer they sent was courteous, helpful, friendly and very good at his job. A really helpful guy.

In the nicest way, I hope I never have to contact Pumpmaster again but if I did I wouldn't hesitate for a second.

Really good engineer, helpful and knowledgeable.

Have a long term relationship with theses guys and haven't failed to disappoint.

Highly recommended.

Booked to do an annual service, Ramon went above and beyond to ensure the pump and the toilet were in tip top condition. His attention to detail and thorough approach were very reassuring

Ryan arrived promptly having called us to let its know he was on his way. He was lovely and so helpful- he ended up saving us a fortune too. Highly recommend.

Engineer turned up on time, was friendly, professional, courtious, and did a very tidy job.

Ramon turned up exactly on time. He was helpful, positive, professional and a credit to the company. I am thinking of replacing the Saniflo Compact in the near future and when I do, Ramon will be the man I want to fit it.

I have had 3 dealings with Pumpmaster now, for various issues, and in every case the people I have dealt with have been responsive, prompt, and provided a great service and communication.

Darren called ahead and arrived within the time slot and delivered a fantastic service from start to finish. Very friendly, polite and professional, talked me through all the work that was completed and answered all questions thoroughly. Job was completed very quickly!
Could not recommend enough, Darren is an absolute credit to the company!!

Friendly from start to finish . Appt booked as soon as I phoned and engineer was professional throughout . Explained what problem was and sorted it . Excellent service

Great service from start to finish. I highly recommend Mark Harris - his work was exemplary, would definitely recommend his services.

My downstairs saniflow died 3 days before a disabled relative was due to visit. Pumpmaster told me the earliest date they could perform a repair was the following Monday, however they rearranged schedules and made sure a repair engineer could be with me the next day. Their engineer, Mark Harris was expert, professional and went above and beyond in fitting, adapting and resolving all issues, he also took the time to explain each part of the replacement and the reasons for it. A positive experience from Pumpmaster and especially their engineer Mark Harris.