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PuffinInsurance.com Reviews 

22,398
•
TrustScore 4.5 out of 5

4.6

Travel Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 773 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the very competitive prices and excellent overall value for money, especially when purchasing travel insurance policies that comfortably accommodate various pre-existing medical conditions. Travelers consistently note that the official website and online forms are extremely simple to navigate, making the whole process of buying coverage completely straightforward and quick. Some reviewers were not happy with surprisingly steep renewal quote increases over time that eventually made continuing their coverage much more difficult. A few other people also felt that specific policy details or unexpected administrative fees regarding refunds and cancellations were somewhat disappointing.

What people talk about most

Price

Users describe satisfaction with the pricing, highlighting that policies are well-priced, very competitive,... See more

User experience

Clients share positive opinions on user experience, consistently describing the platform as clear and... See more

Website

Customers consistently note positive experiences with website navigation, describing the online platform as... See more

Value for money

Reviewers highlight positive aspects of value_for_money, noting that quotes are very competitive and provide... See more

Service

Consumers have mixed feelings regarding the service, experiencing both appreciation and disappointment. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Puffin insurance is the best price travel insurance I have found. This is the second year I have insured with them. Their website gives you information in which policies cover, hence it makes the us... See more

Rated 5 out of 5 stars

Easy to complete application form. Low prices for good cover that made me double check the figures. Not needed to make a claim yet, but because it is underwritten by AXA I am confident that any futur... See more

Rated 5 out of 5 stars

Puffin came out as a clear choice for travel insurance, so we could make an informed decision on which provider to take. Signing up myself and my wife was clear and straightforward.

Rated 5 out of 5 stars

Online form fairly easy to navigate. Questions clearly set out. Seems fairly comprehensive insurance and fairly priced with various medical conditions declared. Hope I don't have to make a claim bu... See more

Company details

  1. Travel Insurance Company
  2. Pet Insurance Company

Information provided by various external sources

Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(22,398)

760 reviews in the last 12 months

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Rated 5 out of 5 stars

After researching for the best company…

After researching for the best company via Google, I am a first time user of Puffin Insurance - and I'm so glad I tried them. My policy was a great price, included extras (not offered by other companies!) and the whole process was so quick and easy enough for an old crock, like me, to navigate with their online portal.
Would highly recommend ☺️

2 July 2026
Rated 5 out of 5 stars

Tuk Tuk insurance

Had to have insurance for driving a tuk tuk in Thailand. When I spoke with puffin advisor she was very helpful and informed me it was covered under a trike. I asked for confirmation and adviser sent me an email saying that I am covered to present to tuk tuk company in Thailand. Great service and lovely to speak with someone not having to deal with automated responses. Will definitely use again for personal experience.

14 February 2026

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