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PUCKIPUPPY BIKES Reviews 

646
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers frequently praise the solid build quality and thoughtful design of the bikes, noting their stability and durability. Many find the bikes powerful, responsive, and comfortable, making them enjoyable for various terrains and long rides. Reviewers also commend the excellent customer service for being responsive and helpful, along with efficient shipping and secure packaging. However, some customers also noted concerns with product durability, experiencing issues like corrosion, accessories failing, or parts breaking down prematurely. A few other people also felt that customer support could be unhelpful or slow, sometimes requiring multiple steps and delays for resolutions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that many find the bikes well-built,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the bikes as well-built,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being responsive,... See more

User experience

Customers consistently note positive experiences with user experience, finding the products fun, smooth,... See more

Delivery service

Consumers generally report positive experiences with delivery service, noting that orders were easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased the Puckipuppy electric trike Husky model for our 14-year-old son, and it has been an excellent experience from start to finish. The trike is incredibly stable, which gave us peace of... See more

Rated 5 out of 5 stars

Good power and a very comfortable ride. Fat tire + dual suspension make off road riding comfortable. I am grateful for the large “grannie” seat for longer rides. Battery lasts me about 60 minutes... See more

Rated 5 out of 5 stars

Just got the bikes. We purchased 2 Beagle2 bikes. So far they have been great and great fun to ride. Really powerful and responsive. Seem to be made well and was very simple to do the minimal assembly... See more

Rated 5 out of 5 stars

Great bike, great design, solid quality. We've had our for almost 2 years now and have absolutely no regrets. After doing a lot of research, Puckipuppy was the best choice for quality and price. Their... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Manufacturer
  5. Outdoor Sports Store

About PUCKIPUPPY BIKES

Written by the company

About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs

Welcome to Join PUCKIPUPPY

Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion.

Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.

Shop Risk-Free with PUCKIPUPPY

Enjoy peace of mind with our easy returns, secure payments, and satisfaction guarantees!

Enjoy peace of mind with our easy returns, secure payments, and satisfaction guarantees!
At PUCKIPUPPY, we believe in providing our customers with the best shopping experience possible. That's why we offer a range of guarantees to ensure your satisfaction:

15-Day Returns

Free Shipping

2-Year Warranty Coverage

Secure Installment Payments

Local Customer Support


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

646 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(646)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Golden R

I have the Golden R, its a great hunting bike. Im 6'2" 230lbs and it has plenty of power to pull steep hills even loaded with stands and hunting gear. I had one minor issue with the bike shutting off when using the throttle from a dead stop. Two or three emails with customer service and new parts are in the mail. Great customer service.

30 October 2025
Rated 5 out of 5 stars

Great Customer Service

I am giving this company 5 stars based on their excellent customer service. I ordered a product that was not a good match - too powerful for my 90-year old father! The customer service team worked with me to process a return that was quick and fair. Thanks Puckipuppy Bikes!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

We bought property and 2 bikes came…

We bought property and 2 bikes came with the property. They we just 3 months old. One didn’t work. I contacted them and though it took multiple parts we got it fixed. Not one did they give me the run around. Great experience. This was from March - Oct of 2025.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Puckipuppy Support was AMAZING!

I notified Puckipuppy Support about broken display handlebar clamps on my GoldenR. Their response was immediate and a new/replacement Display: Labrador/Boxer/Boxer ST/GoldenR/Bulldog/Laborador pro was sent to me extremely quickly and without question. Received the replacement part within 4 days.

Amazing customer support!! Thank you very much!!

30 October 2025
Rated 5 out of 5 stars

Great e-bike

Great e-bike at a great price! I purchased the Corgi model back in March of 2025 and I have over 1400 miles it already. I use it to commute to work some days and other days just ride. The cruise control feature is awesome!!!! Love this e-bike and highly recommend !!! Customer service is awesome as well. Quick responses and a company that stands behind their product. Had an issue with the rear rack bag and battery charger that was quickly taken care of with no hassle!

3 November 2025
Rated 5 out of 5 stars

Great bike and company

Great bike and company. I got a Labrador model and it’s been great. My family enjoyed taking it on the trails and on longer cruise rides. We have put approximately 300 miles on it already since purchasing it earlier this year.

3 November 2025
Rated 5 out of 5 stars

Boxer ST with Complete Accesory Package

Boxer ST with Complete Accesory Package
Positive: Everything!
Ease of Purchase
Communications
Follow-up
Packaging
Delivery
Performance: Once I got used to tyhe Cadence sensor operated motor, I could navigate hills easily I was. Performs on flat/rolling roads/terrains very well. Battery last well. Very comfortable.

Negative: Not a huge deal; however, assembly instructions could be better.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Solid, Comfortable E-Bike with Great Range and Power

sed our Pucky Puppy electric bike a lot since we bought it, and we’ve been really impressed. The ride is super comfortable — the shocks, seat, and overall suspension make a big difference, especially on longer rides. The range is also excellent; we can go for hours without worrying about running out of power.

The accessories are another highlight — especially the extra lights, which really light up the trail at night and make evening rides safer and more enjoyable.

These bikes are definitely on the heavier side — not as light as a mountain bike, but also not as bulky as a moped. They strike a nice balance, and the weight gives them a solid, stable feel on the road or trail.

Overall, we’ve had a great experience. The Pucky Puppy delivers comfort, performance, and reliability — a perfect mix for anyone looking for an e-bike that’s fun and capable.

30 October 2025
Rated 5 out of 5 stars

These bikes are awesome 🤩

These bikes are awesome 🤩 my husband and I both purchased them and we love them. They are very sturdy and comfortable and they look great too!
We did a ton of research and these were by far the best quality for the price.
I highly recommend them, we ride them for hours the battery lasts so long and the seats are super comfortable.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

We bought 2 Bikes

We bought 2 Bikes, both Boxer models, one was the step through for my wife and the other was the regular one for myself. We bought these for our home in Eagle County Colorado where we have over 150 miles of paved bike trails but with so many miles to cover and with such dramatic elevation changes, you really need an E Bike to ride as much as possible. We would go out all day and ride at least 30 + miles out and then same back and these batteries were still going strong, we haven't tested how far we can push the batteries but they are strong! We love the Fat tires, we have taken them off road a few times and they handle the single track uphills no problem, we both highly recommend these bikes.

28 October 2025
Rated 5 out of 5 stars

Boxer Bike Praise

Smooth riding , takes bumps great , great brakes , great price! Lots of add ons with 99$ package I bought. Good size battery , great for 30 mile rides I take! Great looking & easy to get on & off with step thru frame! All around great bike!👍🇺🇸

27 October 2025

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