Really quick dispatch and delivery Tubes were well packaged to protect them from damage in transit. They work flawlessly in my UVB bed.
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Great product, quality finish, well packaged. Awesome aftercare service, they replaced a faulty tube as soon as reported.
I ordered the uvb tube then you informed me you were out of stock and new stock would be available mid august and asked if i would wait or cancel, The delivery took place last week well ahead of sched... See more
Company replied
Dispatch was fast but unfortunately despite even another customer mentioning how bad UPS is, they still use it 8 months later. Lo and behold - I’m still waiting for my parcel which just keeps gettin... See more
Company replied
Company details
Written by the company
Buy replacement Philips TL/01 100W Narrowband UVB Phototherapy Tubes for Psoriasis Treatment. Official suppliers of Philips phototherapy lamps.
Contact info
8 Sovereign Centre, IP1 5AP, Ipswich, United Kingdom
- customercare@psoriasiscare.co.uk
- www.psoriasiscare.co.uk
4.6
Excellent
74 reviews
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Really quick dispatch and delivery
Really quick dispatch and delivery
Tubes were well packaged to protect them from damage in transit.
They work flawlessly in my UVB bed.
7 April 2025
Great product, highly recommended
Great product, quality finish, well packaged. Awesome aftercare service, they replaced a faulty tube as soon as reported.
9 April 2025
Dispatch was fast but unfortunately…
Dispatch was fast but unfortunately despite even another customer mentioning how bad UPS is, they still use it 8 months later. Lo and behold - I’m still waiting for my parcel which just keeps getting “delayed”, and I’ve spent two days waiting in all day for this parcel - as UPS doesn’t provide delivery windows like most other couriers do. Instead, I have to wait in all day long only to be told at 7pm that the delivery is “delayed” for no reason. Waited in again all day for a second day running and it’s STILL not here. UPS support have no idea what is going on.
No apology, nothing.
I would give more stars but the fact the business continues to use this unprofessional courier despite customer complaints boggles the mind
29 November 2024
Unprompted review
Reply from Psoriasis Care
Hi Jordan,
We are really sorry that UPS let you down on this occasion, we do take our delivery options seriously and we will feed this back to them.
Thanks
Will
Psoriasis Care UK
Reply from Psoriasis Care
Hi,
Thank you for your kind review, we are delighted you are happy with our service.
Thanks
Will
Psoriasis Care UK
My order arrived promptly
My order arrived promptly, safely, and well packaged. Delivered by royal mail. I will definitely order again when I need to, from this service provider. I have psoriasis (quite badly at times), and this product helps me lots. Thanks.
22 July 2024
Reply from Psoriasis Care
Hi George,
Thank you for your kind review, we are delighted that your order arrived promptly and safely.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Excellent service and customer care…
Excellent service and customer care from phone enquiry through to next day delivery.
Also best price I found by far.
I’m a very happy customer.
Thank you
11 June 2024
Reply from Psoriasis Care
Hi Martin,
Thank you for your kind review, we are delighted you are happy with our service.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Good service
Product delivered on time and as described. I ordered a bulb which was well packaged. Would use this company again.
22 April 2024
Reply from Psoriasis Care
Hi,
Thank you for your kind review, we are delighted that you were happy with our service.
We wish you all the best.
Thanks
Will
Psoriais Care UK
There was no problem with the buying…
There was no problem with the buying and the site or the comms with Psoriasis Care and after the first email was told once its posted its out of our hands, but I cannot give five stars due to their chosen delivery company UPS which totally failed several times and eventually left the parcel (nearly £1000) outside my front door on the street, it took 10 days to do this. I will now never order anything from any company using UPS as their delivery option.
2 April 2024
Reply from Psoriasis Care
Hi Peter,
Thank you for your review. We can only apologise on behalf of UPS. We will investigate this and ask UPS for explanation of why this did not go to plan for you.
Again please accept our apologies, we share your frustration with UPS.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Reply from Psoriasis Care
Hi,
Thank you for your kind review, we are delighted that you were happy with our price and service.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Good job
Ordered Phillips narrowband bulb and received in in time. Service as expected.
29 February 2024
Reply from Psoriasis Care
Hi Natalia,
Thank you for your kind review, we are delighted that you were happy with our service.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Delivered almost immediately with good…
Delivered almost immediately with good communication.
15 February 2024
Reply from Psoriasis Care
Hi Brendan,
Thank you for your kind review, we are delighted that the item arrived quickly and safely.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
arrived within 2 days lots of revelant…
arrived within 2 days lots of revelant information made it easy to use would advise to change delivery service as refused to bring on to property and left in the street
14 February 2024
Reply from Psoriasis Care
Hi Dawn,
Thank you for your kind review, we are delighted it arrived promptly and with all the information it requires.
Due to the size of the units, they have to be delivered via the courier network and since COVID some delivery partners do not like to enter properties, we have requested this, but it is down to the discretion of the delivery company.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Reply from Psoriasis Care
Hi Alun,
Thank you for your kind review, we are delighted that you are happy with our website and delivery.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
The tubes have helped my skin!
5 January 2024
Reply from Psoriasis Care
Hi,
We are delighted to hear that the tubes are helping your skin.
Thank you for your kind review.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Really quick delivery and packaged well
16 October 2023
Reply from Psoriasis Care
Hi,
Thank you for your kind review, we are delighted that they arrived quickly and safely.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Reply from Psoriasis Care
Hi Marta,
Thank you for your kind review, we are delighted you are happy and your order arrived quickly.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Replacement tube
Replacement tube arrived quickly and exceptionally well packed and intact. Thank you
6 August 2023
Reply from Psoriasis Care
Hi Nick,
Thank you for your kind words, we are delighted that your tube arrived promptly and the tube was protected and arrived in good condition.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
I ordered the uvb tube then you…
I ordered the uvb tube then you informed me you were out of stock and new stock would be available mid august and asked if i would wait or cancel, The delivery took place last week well ahead of schedule, but most importantly i was kept informed of the status. well done
9 August 2023
Reply from Psoriasis Care
Hi Anthony,
Thank you for the kind review and thank you for understanding regarding the stock issue we faced.
We are delighted that the UVB tube arrived earlier than anticipated.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Reply from Psoriasis Care
Hi Hasiba,
Thank you for your kind words, we are delighted that your order arrived safely and promptly.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Brilliant packaging and service as usual
24 March 2023
Reply from Psoriasis Care
Hi,
Thank you for you kind review, We are delighted that you order arrived promptly and safely.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
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