Psicon Reviews 

586
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 405 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the staff for being kind, supportive, and professional, making interactions comfortable and informative. The service and user experience are consistently described as excellent, efficient, and well-handled. Many appreciate the clear communication, keeping them well-informed, and highlight shorter waiting times, with assessments often much quicker than anticipated. However, some customers also noted concerns regarding communication, mentioning long wait times for responses, unreturned emails, or difficulty reaching someone. Additionally, a few people felt their input as parents was not adequately considered during assessments, or that the process did not fully account for their child's specific needs.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, supportive, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the speedy treatment and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting that staff were friendly,... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers reporting speedy treatment and quick... See more

User experience

People report positive experiences with user experience, with many describing it as the best they've had,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son was on the NHS waiting list for over 7 years! Pushed back by covid at first then pushed back again as they said there waiting list was two to three years behind because of all the appointments... See more

Company replied

Rated 5 out of 5 stars

Being diagnosed with ADHD as an adult is life changing. Your behaviours that you have had since a child all makes sense and everything just clicks into place, Psicon offers fantastic support w... See more

Company replied

Rated 5 out of 5 stars

Despite being told originally, of the potential waiting list, we didn't have to wait too long at all! Process was well explained and relatively straight forward. Final diagnosis was within a four... See more

Company replied

Rated 5 out of 5 stars

Psicon are amazing. My entire diagnosis journey has been very well handled with prompt and polite information. Great and insightful guidance given. One very recent example that was outstanding.... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

586 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(586)

359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Psicon are amazing!

Psicon are amazing, my son has struggled for many years and within seven months we have a diagnosis which is life changing for him. All of the staff are incredible.

26 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words and recommendation. We're so pleased to hear that our teams could support you and your son through your journey. Your safety and well-being are always our top priorities, and it means a lot to know you felt genuinely cared for.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Professional support and a life-changing diagnosis

I cannot thank the Psicon team enough for the ADHD diagnostic report for my son. After a long and difficult journey, we finally feel heard and supported in this country.

A special thank you to Richard Adabonyan. His assessment was incredibly thorough and professional. What touched me most as a mother was that he didn’t just look at the symptoms; he noticed the child behind them, even highlighting my son’s musical talent with the accordion. Reading the report brought me to tears because it was the first time someone truly understood our challenges and provided a clear path forward.

The report is comprehensive, and the recommendations for medication and further ASD assessment steps are very clear. We feel a huge sense of relief knowing we are in such capable hands for the titration process.

I highly recommend Psicon to any parent seeking a professional, empathetic, and detailed neurodevelopmental assessment.

6 May 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Richard. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

ADHD support

Easy to use service, although my anxiety was high I was treated with sensitivity and am very hopeful their support will bring a brighter future.

6 May 2026
Unprompted review
Psicon logo

Reply from Psicon

We’re so glad we could support you. Thank you for trusting us and for sharing your experience.
Kind regards
Client Relations and Experience Team

Rated 5 out of 5 stars

The process from start to finish was 11…

The process from start to finish was 11 months, we was told my son will have to wait 4/5 years with the NHS for a diagnosiswith adhd and asd, I found rtc and it was the bestest ever thing I did, psicon have been professional all the way through and can not fault 1 thing at all.

22 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your review — we truly appreciate it.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Exceptional service

Exceptional service! Having gone through a very long, complicated and frustrating adhd assessment with cahms previously for another of my children, being turned away twice by cahms for my son, without seeing him, contacting nobody ect, I went down the path of right to chose with my gp. I had an email with a questionaire for myself and for my sons school before I had even left the gp’s waiting room!! Received confirmation emails when the had received the questionnaires back, received check in emails just to be curtious, the whole process was just very easy, very informative and stress free. From start to finish it took less than 6 months! My son got a diagnosis, that my daughter had to wait 2 and a half years for through cahms, and that timescale has now increased to 4 years!
I was told by pscion it could take up to 9-12 months to get an assessment. I was happy with that. So to receive one and a diagnosis within 6 months is absolutely fantastic! I have recommend them to anyone and everyone who is going through a similar situation. I cannot praise these people enough! Utterly amazing service!

28 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your kind words! We're delighted to hear that you and your son had a positive experience with our team. Supporting families is incredibly important to us, so it means a lot to know you felt welcomed, comfortable, and well cared for at our Basingstoke clinic.
Thank you again for choosing Psicon.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

I can't thank Psicon enough

I can't thank Psicon enough. Not only was our NHS assessment done extremely quickly, the communication while waiting was reassuring. Mark was amazing with our son, he quickly found a common ground with him which made my son feel at ease. The assessment was very relaxed which helped us and our son to answer all questions asked in more depth. Thanks again Mark!

20 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Mark. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Very professional

Very professional

8 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

My experience with psicon has been amazing

My experience with psicon has been amazing from start to finish, the journey has been really relaxed and explained all the way through, my journey took around 9 months to get a diagnosis for my son and everything was explained properly as a person not knowing much about ADHD I feel it was explained well and am so glad I decided to use psicon

5 May 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind review. Your feedback is important to us.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Excellent Service

Excellent provider for both of my children’s ASD assessments, all their staff were very friendly and good with engaging with my kids and I am now on the pathway for an ASD myself with them.

16 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words, recommendation and for taking the time to share your experience. If you require any further support please do reach out to us and we will be more than happy to help you in any way we can.
Kind regards
Client Relations and Experience Team

Rated 5 out of 5 stars

Rakel was lovely she made me feel very…

Rakel was lovely she made me feel very comfortable throughout the process.

5 May 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 1 out of 5 stars

Avoid. Convinced the majority are fake reviews to hide the truth.

Less than 1 star. Avoid. Expensive, disorganised, and potentially unsafe.

I was diagnosed with ADHD last year and approached PSIcon for support with treatment options. I won’t be returning.

The clinician arrived over ten minutes late to a £200 appointment (which lasted just 10 minutes), with no acknowledgment or apology. The consultation itself was difficult to follow, and more concerningly, no reference was made to the autoimmune medication I’m currently taking — a basic safety consideration that should be non-negotiable in any clinical assessment.
We had to request escalation to a second clinician to progress at all. Based on the experience, I strongly suspect the specialists are outsourced to an offshore service provider rather than in-house, which may explain the inconsistency in care quality and difficult language skills.

The most alarming part: I was informed I would need to pay an additional £800 before any prescription would be issued. No prior warning, no explanation — simply pay or receive nothing.
I came looking for professional medical support. What I found was an organisation that appears to prioritise revenue over patient welfare.
Please do your research before booking. There are better options available.

I strongly believe many of the positive reviews are left by PSICon themselves, masking negative honest reviews of this careless profiteering outfit.

7 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your feedback. We’re truly sorry to hear that your experience of our service has not met your expectations and this does not reflect our standard protocol. We are committed to providing the highest standard of care and take all concerns and feedback seriously

We would really welcome the opportunity to look into this further for you. If you are happy to do so, please email us with more details at feedback@psicon.co.uk and a member of our team will carefully review your concerns and respond as soon as possible.

Kind regards,
Client Relations and Experience Team

Rated 5 out of 5 stars

Had an assessment with Rakel

Had an assessment with Rakel.
It was a lovely conversation, she made us feel very comfortable and was very easy to talk too. She was so understanding of my daughter.

29 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Psicon is an amazing team

Psicon is amazing,the waiting time isn't that long. They are very helpful,and caring. They also offered help as you wait for an appointment.

27 February 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Amazing service and extremely supportive staff

We found Psicon to be extremely helpful and supportive, I would thoroughly recommend them.

1 May 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team

Rated 5 out of 5 stars

Straightforward and people focused

Not only did our son’s assessment happen much faster than we were expecting, but the process and the video call itself were all superb. Rakel was particularly great on the call - treating our son like an equal and ensuring he (and we) felt comfortable at all times - encouraging him to take movement breaks when needed. It was a straight forward and eye opening process and couldn’t recommend them more highly

29 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Highly recommend lovely staff clean and…

Highly recommend lovely staff clean and tidy building very friendly make you feel so comfortable and much quicker then nhs waiting lists

26 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Psicon from the moment that I chose them through the right to choose service until my sons official diagnosis I have been updated on my son‘s journey at every point. They’re easy to contact. Easy to speak to and the appointment came around very quickly. They are thorough, quick to gather evidence from parents and the school to help them understand my child.

The clinician we saw was lovely. She was kind, caring and she genuinely wanted to help my son. It made all the difference. I could take my time with explaining his difficulties and didn’t feel rushed. I didn’t feel like just another number, I felt like we were really respected and listened to. I’ve recommended the service to all of my friends with SEN!

26 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for taking the time to share such a detailed review of your experience. We’ll make sure your feedback is shared with all our staff, as it truly means a lot to our teams to know their efforts are making a positive impact. We greatly appreciate your time and input.
Kind regards

Client Relations and Experience Team

Rated 5 out of 5 stars

ADHD assessment

Our appointment for our sons ADHD assessment came through much quicker than anticipated through right to choose and were given a Teams appointment which was great as we were not in the area. Rakel immediately put us all at ease and made our 7 year son feel so comfortable to be himself and answer her questions. We had a diagnosis confirmed there and then and next steps explained clearly.
Thankyou so much for such a positive experience- couldn't have asked for more.

29 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

ADHD and Autism diagnosis

I have had both an ADHD and Autism diagnosis through Psicon and the service has been great. Everyone I have had contact with has been lovely and patient with me and it’s overall been a great experience.

25 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Only positive things to say

From the moment we arrived, we were made to feel incredibly welcome and at ease. The staff were so friendly and kind, which instantly helped us relax. From the second we walked through the door, we were greeted with genuine warmth and care.

The waiting area was also beautifully done it felt comfortable and homely, which made the whole experience even more reassuring.
The staff made my little girl so at ease and comfortable, very knowledgeable i gave found Psicon very responsive to any questions we have, I honestly can not fault the exceptional experience we have and are receiving from Psicon
I would definitely recommend them.

Thank you again for creating such a positive and supportive environment.

22 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback. It’s wonderful to know you’re satisfied with the experience. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team

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