Proxyrack Reviews 

363
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the proxy service is remarkably reliable, fast, and consistently delivers exactly what is promised to users across the globe. Many people also genuinely appreciate the highly responsive customer support team along with the straightforward, quick setup process for all daily projects. Some people were dissatisfied with certain technical aspects, mentioning unexpected difficulties during the initial configuration and poor overall connection stability. Others noted that specific features did not function as expected and experienced slow response times when seeking help from the support agents.

What people talk about most

Service

Consumers find service to be positive, highlighting stable proxies, great value, and fast, reliable... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the team... See more

User experience

Users describe ambiguous interactions with user experience, as many reviewers express great satisfaction with... See more

Website

People report ambiguous experiences with website, as opinions about its usability and performance are sharply... See more

Product

Customers had great satisfaction with the product, frequently highlighting that it is very good, cheap, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using ProxyRack for several months now, and it’s easily one of the most reliable proxy providers I’ve tried. The connection speed is stable, the IP pool is huge, and the uptime has been ex... See more

Company replied

Rated 5 out of 5 stars

I used to buy unmetered residential proxies from Proxyrack. Really good stuff. Ran 30+ sessions simultaneously, proxy connections died every now and then, but overall the quality was good, and much ch... See more

Company replied

Rated 5 out of 5 stars

Support has been very responsive recently. My payouts are now arriving within 3 days. Just a tip for other users: don't delete your devices from the dashboard while a payout is pending, as it can caus... See more

Company replied

Rated 5 out of 5 stars

I started using this a few years ago, just to try it out. After using it for a long time and experiencing the after-sales service, I found it to be a very good platform.

Company replied


Company details

  1. VPN Service
  2. also in
  3. Internet Service Provider

Written by the company

We have 607,452 proxies online right now and we are one of the largest private proxy services available to the public


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(363)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and Great support

I think Proxyrack should be one of the best value providers with all kinds of rotating proxies. USA DC proxies, global DC proxies, and residential proxies.
It is stable and really responsive to support all the time.

13 September 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT RECOMMEND Absolute Horrible Support

First off, DO NOT RECOMMEND Absolute Horrible Support. Takes days to get a single response if you’re lucky. For me it took 3 days to get a response back. I wanted to purchase a subscription, however the verification this business tries to force you to comply to when purchasing a subscription is ridiculous. I shouldn’t have to verify my identity when using crypto to purchase a subscription. I have seen others have the same exact issues. So previously you wasn’t required to verify ID using Payssion. It even stated this in their terms of service and their FAQ section. Now I can’t purchase a subscription to the proxies unless I verify my identification although I am using Bitcoin to purchase.. Well this is going to cause you to only lose more and more customers.

FIX THIS AND MAYBE ILL COME BACK

EDIT: I posted my original review on August 11th and it’s now August 21st and you are just now responding to my review. Hence why I said it’s horrible support. Took over 10 days to get even a response on trustpilot.

Also my name is John, not Mark. So I’m. It sure where in the world you got that name from but I’m not the other person that left a negative review. I am a separate individual reviewing your service which was proven when providing the documents to trustpilot so that they can verify my review.

11 August 2022
Proxyrack logo

Reply from Proxyrack

Hi Mark,

Thank you for taking the time to write this.

I just want to clarify that the primary reason we require KYC is to ensure the safety of our IPs and connection peers. This is a new practice, however, and our Terms of Service and FAQ section will be updated to reflect this very soon.

We take ethical proxy usage very seriously and the best way of ensuring this is by verifying each customer's identity. This helps us maintain a high-quality network and helps keep our IP peers safe from any potential malicious usage.

Rated 1 out of 5 stars

DO NOT RECOMMEND (AVOID)

Okay, so I will try to be as detailed about why I have given this a negative rating and review.

When you signup for ProxyRack, you initially are NOT required to provide identity verification. The ONLY way you have to verify identity with ID is if you choose Paddle as the payment processor when purchasing a subscription to their proxies.

Now, the issue that I was having is that when I selected to use Payssion which allows me to use Crypto to pay for a subscription and DOES NOT require identity verification since using Payssion. Apparently, they updated the terms and made it so that now, new accounts are required to verify identity using a 3rd party website regardless if you would like to purchase a subscription via crypto currency.

I absolutely understand requiring ID verification if someone would like to use a credit card, bank card, or even a bank account. But virtual currency that’s irreversible should not have to verify ID.

Another HUGE ISSUE is the response time it took to get any response from support.

So this took over 3-4 days for me to get a final answer on this situation because 2 days ago I was told by Ariana, “ If you pay through Payssion, you do not need to undergo the verification process”.

And Today, which is over 2 days since I was told that I received a message back from Ariana that says, “Unfortunately, the terms and conditions of the said payment method have been updated recently and now includes verification requirements for added security measures.”

So, this is absolutely ridiculous. Again, I am trying to pay with crypto so you either need to add a crypto payment processor like Coinbase or something to allow those that do not want to submit ID documents online an alternative to be able to purchase a subscription. You are only going to lose more and more customers. Im going to spread the word unless this changes either back to the way it was before this change was made or another crypto payment option so we don’t have to verify ID. And also it’s a shame it takes support over 1-2 days to respond to both email or messenger on the website.

DO NOT RECOMMENDED PURCHASING FROM PROXYRACK
very bad business practices.

9 August 2022
Unprompted review
Proxyrack logo

Reply from Proxyrack

Hi Mark,

Thank you for taking the time to write this.

I just want to clarify that the primary reason we require KYC is to ensure the safety of our IPs and connection peers.

We take ethical proxy usage very seriously and the best way of ensuring this is by verifying each customers identity. This helps us maintain a high quality network and helps keep our IP peers safe from any potential malicious usage.

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