Proviation Reviews 

Good online support, and efficient turnaround on the order. Emails sent to you for various points of the process and shipment of the order.

I ordered two items online but after checkout saw a third which I could do with (ipad kneeboard) and then called them up to see if I could add this. This was no trouble for them at all and it was done quickly. The delivery was free but arrived on the next working day.

I found the Proviation website easy to negotiate, the ordering and payment process straightforward and the prices competitive. I will definitely use the Proviation store again and recommend them to anyone looking for similar products.

It was just a map, but the free delivery made it the best price, and it was quickly delivered. Excellent Service!

We've ordered a few times. This order for oil couldn't be dispatched on one go but I was called to tell me about this literally within 10 minutes of ordering online.
Instead we arranged half to ship in time for the weekend and the remainder the following week.
Proviation included an extra can for nothing to keep us sweet ;)

A company serious about its customers and service... I will recommend the site to colleagues and friends alike because of this.

I couldn't praise this company enough on the price, ease of purchase or the delivery of item - Item arrived the day after dispatch, which is not bad for international postage to a tiny remote village in the middle of France (praise proviationshop or La Poste? Both! ).

I ordered a Duel gps XGPS150E about April 2013 to be used om my boat during the summer. I waited and waited. I got the first mail explaining why I hadn´t received the gps yet, I got the second mail explaining why I hadn´t received the gps yet. Both times it was due to delays in production. I understood and was patient. Finally I called England(from Denmark) asking how long I had to wait. I was told that my order was finalized meaning I should have received the item already. But I hadn´t received anything nor had I received any email about the delievery. In the meantime Duel Electronics had made a new and better gps receiver the Duel XGPS160 and I was intrested in getting that instead even if I had to pay a bit extra. Due to the long wait the employee in customer service offered to deliever the Duel XGPS160 without any additional cost to me. It had been a long wait, but I was looking forward to getting the better Duel XGPS160.

(Update) I finally received my gps unit and I´m happy. Proviation made a great effort to get it to me when they realised it had gotten lost in the delivery. They even paid extra to ship it over night and they kept their promise til upgrade to the Duel XGPS160.

Great service after all:-)

My order was filled promptly but due to a recent move I had forgot to enter the delivery address separate to billing address. During the time that the parcel was in the couriers hands the customer service was excellent. I was contacted by a support person who monitored the package and sorted it out until it was delivered. Can't praise Proviations' customer support high enough in this case.

Placed an order in Dec and was told item was in stock so money was taken straight away three days later received an email to say we wouldn't get our delivery due to high demand of this product (x plane 10) we ordered this product as a christmas present for our son we still have not received this item after sending many emails and having rang many times .did speak to Alex on chat on the web site and was told it would be re dispatched .STILL NO SIGN OF THE ITEM and that was over a week ago . we ordered the game somewhere else and received it 3 days later !!!!!! I want a refund asap or i will be speaking to trading standing I have never experienced such very poor service

After speaking to Alex the very next day of this review he cancelled my order and I received a full refund to which I am very grateful.

This is the second time I have ordered from Proviation now and both times their service and communication has been dreadful.

The first time I ordered some products that said they were in stock and also paid for next day delivery. After waiting a couple of days I contacted them to find out what was going on and after waiting a few more days it turned that they didn't have the item in stock. I was obviously irritated that they couldn't keep on top of their own website and told them that I thought the service was poor to which they responded that they were not a major online retailer and I shouldn't expect the same level of service. I order from loads of independent online retailers for all kinds of things and I have never heard such a silly excuse. If you have the item in stock, you should you know. If you don't know, what kind of business are you running? If you promise next day delivery, you give next day delivery. And If you promise to contact people in the event of a problem like it says you do on your website, you do it. Its not difficult.

I thought that as it was the beginning of December last time and they were probably busy that I would give them the benefit of the doubt and try them again for another order. Big mistake. This time their website said that the product was not in stock and that it would be in within 7 business days and they would contact me to let me know what was happening. That was 14 business days (3 weeks) ago and I have heard nothing from them and they took the money for it over a week ago.

Generally a very poor company that clearly can't keep on top of their own stock, website, sales or customer relations. The only thing they do seem to be good at is taking money from your account with no communication that they have posted the item.

Avoid.

Good arrived in full on free standard delivery service. All worked out fine for me. I had to chase but when I did it was already on its way. An hour later I was called by a helpful man who gave me the tracking details. They are a good company and I felt safe.

Unfortunately I feel compelled to write this review as I am getting no where in contacting the company.

I placed an order on 22.10.13 & progressed chased this on 9.11.13 and received a response on 11.11.13 stating my order would be another 7-10 days. I waited a further 2 weeks as I had received no update however received no response. I contacted you again via the live chat line and was informed that you were awaiting stock and that I would receive an update via email. However yet again I received no contact whatsoever. So I emailed again on 19.1.14 and again have received no response. So today I telephoned only to be asked to leave a message as no one to take the call.

Interestingly the payment for my order was taken the following day upon placing the order but no product for over 3 months and no update either!

I find the whole process appalling in terms of customer service and extremely disappointing hence why I write this review as a last resort to request a refund of my money which you have now had for over 3 months!

Just wanted to post an update to confirm & say many thanks for processing my refund so quickly. I just wish this could have been sorted earlier and without having to write this review. I appreciate this May have been lost in the transfer from one system to another but would suggest you need to ensure the customer requirements is always at the centre of everything you do.

Satisfied with the service and with the product and would have no hesitation in recommending them.

Great price, clear communication, and low international shipment cost. Basiclaly what you want frm an on-line retailer.

Proviation gave me a full refund on a faulty pilot bag promptly on request. I spoke with [name] at some length and appreciate that they've had problems getting a replacement and that resulted in some delays but all sorted. Thanks Hal

Quick Delivery. Always informed by mail for each step from buy to delivery. I recommend this site :)

I ordered a product on the 30-12-13 and despite what they say, they took a payment from my card straight away on the order date.
After a few days waiting I contacted Proviation by e-mail and was told that the goods were not in stock but were expected by the 6-1-14.
On 7-1-14 I was told via e-mail that the goods were now available and were being processed and on 10-1-14 was told, again by e-mail, that the goods were on their way.
I was then informed on 16-1-14 by e-mail that Proviation were trying to get a tracking number from Saitek and I assumed they would give me this. But this was the last I have heard from them. I have repeatedly sent e-mails and have phoned the company but no reply. I have also requested a refund but there has been no reply to this either.
Certainly a company with no customer care service whatsoever and one to be given a wide berth.
I am still awaiting some communication from Proviation today 21-1-14.
UPDATE
I have been contacted by [name] of Proviation today 21-1-14 just after I posted my review and have been promised delivery of the goods tomorrow. I will hopefully repost tomorrow.
FINAL UPDATE
The goods have finally arrived. Just wish Proviation would improve their communications and I would then genuinely give them 5 stars.

Starting with an email to their enquiries we started a process of putting a complex order in place with a quote to begin with. The quote was completed quickly and they offered all kinds of options and in some cases, some better priced alternatives with a follow up phone call to discuss. Although the order was not of the highest value they took a lot of time to ensure we were happy and communicated constantly about various aspects of the delivery since they put out requests for some of the hardest to find components internationally.

All in all phenomenal. Very pleased and we will certainly be using them again - it is very rare to get this level of personal service from an online Company.

In response to message below my first review...

1. On your website it did not say the sunglasses were not in stock. I also paid for express delivery, which should not have been taken if my item wasn't in stock. I was totally led to believe throughout the shopping experience that my items would be dispatched immediately.

2. Void? What's void?! You've TAKEN MY MONEY. I need a refund, not a void. You took it in December. How bad is the customer service to not even know if a customer has been charged- even when they have said they were!

Still no refund in my account after it supposedly being sorted on Monday. 10 working days from Monday if no refund has been recieved I will be submitting my claim to the small claims courts.

I ordered a jacket from Proviation on 25th Feb 2013 with a supposed waiting time of 3-4 weeks. The jacket never arrived and getting in touch with Proviation proved to be somewhere between difficult and impossible. On the odd occasion I did get in touch with them they did seem genuinely concerned and keen to try and help hence the 2* and not 1* review, however, still nothing arrived.

I eventually asked for a refund after 4 months of waiting/ trying to contact them. It then took another month for a refund cheque to arrive. When it finally did turn up it was unsigned! It took a further week to get the cheque signed and sent back.

In summary, 5 months, 27 emails, countless phone calls and still no jacket. This is the worst customer service I have ever experienced.

After ordering the PMDG 737 NGX. They had not dispatched it after 10 days when the item arrived they sent me the iFly product instead. I tried to contact them by telephone but they were busy so I emailed them. It has now been a week and I have still not received a response from them. I hope to get through by phone soon.
My issue has now been resolved. They bent over backwards to resolve this and made sure I got the correct item quickly.

Pooleys pilot aircraft guid for the Piper Warrior PA28 is easy to read and is an excellent addition to the pilot manuals.