Absolutely fabulous experience for a person who was hesitant whether this service will be within my expectations. My agent called Ege was amazing. He answered all the questions that would seem silly a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was able to get a certified translation over a weekend from them. Usually we need to wait for a monday and this time - I didn't have the time to actually wait for offices to be open. Online certifie... See more
Company replied
The communication is excellent, the delivery is promptly and finally the Translation was very good. I once made a correction, it was in less than 30 minutes corrected and sent back completed. I can r... See more
Company replied
I have been working on Protranslate for at least 5 years and have always been quite comfortable with it. You can sense that after years of collaboration, the platform, and more specifically the tr... See more
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Company details
Written by the company
Protranslate.Net Provides Professional Translation Services Through Our Team Of Expert Translators. Click Here To Start Translating Your Documents!
Contact info
Istanbul, Turkey
- +90 850 532 1620
- info@protranslate.net
- www.protranslate.net
4.6
Excellent
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been work first time this month…
I’ve been work first time this month and I’m happy to service.They are fast.i ordered and couple hours my document is done.if I need next time I can work again them thank you very much.
9 July 2025
Unprompted review
Reply from ProTranslate.Net
Dear Mr. Erkan,
We’re so glad to hear that your first experience with us was a positive one! Thank you for your kind words. Delivering fast and reliable service is what we strive for, and we’d be more than happy to assist you again in the future.
Looking forward to working with you next time!
Best regards,
Protranslate Team
Thank you very much to you and your…
Thank you very much to you and your team, Thank you very much, You are really good and successful,
21 July 2025
Unprompted review
Reply from ProTranslate.Net
Dear Mr. Ömer,
Thank you so much for your kind words and appreciation! We’re truly happy to hear that you were satisfied with our service. Your support motivates us to keep doing our best every day.
We’re always here whenever you need us again.
Warm regards,
Protranslate Team
I was able to get a certified…
I was able to get a certified translation over a weekend from them. Usually we need to wait for a monday and this time - I didn't have the time to actually wait for offices to be open. Online certified translation is a blessing for such needs! I am happy to have found protranslate and happy to be able to do my paperwork's translation for my USCIS need. Process was quick - even the chat was staffed on a saturday night in USA - which is not typical where we usually get "AI" agents or annoying bots these days... Thanks for keeping the human touch!
12 July 2025
Unprompted review
Reply from ProTranslate.Net
Dear Kenny,
Thank you so much for your kind words! We’re truly glad to hear that we could support you just when you needed it most. Providing fast and certified translations over the weekend is exactly the kind of flexibility we aim for — and we’re especially happy to hear our real-time support made a difference!
Wishing you all the best with your USCIS process, and we’re always here if you need us again.
Warm regards,
Protranslate Team
Outcome is not usable
Outcome is not usable, so many ridiculous mistakes in translation and graphical appearance. It is clear that no human being went over this translation, probably just automatic translation. Google transllate would have done a better job.
11 July 2025
Unprompted review
Reply from ProTranslate.Net
Hello,
We’re truly sorry to hear about your experience. What you described is certainly not the standard we aim to deliver. Unfortunately, we were unable to reach you due to limited contact information. However, we’d really appreciate the opportunity to review the matter and make things right. Please feel free to contact us directly at info@protranslate.net so we can address your concerns properly.
Best regards,
Protranslate Team
Failure to deliver the translation service on the promised date and misleading communication, resulting in serious inconvenience
On July 7, 2025, I submitted a request to Protranslate for a service that included translation, notarization, and apostille. I was assured by their customer representatives that the document would be delivered no later than Thursday, July 10, 2025. Despite multiple follow-ups, the promised delivery was not fulfilled by the stated date.
I contacted customer service several times, but I was repeatedly given vague and misleading responses such as “it will be delivered today,” “it’s under review,” and “definitely tomorrow.” As of 6:00 PM on July 10, the document had still not been delivered. I had a deadline to submit the document to an institution in the United States, and this delay has caused direct professional and legal harm.
Furthermore, the email address provided to me (ezgi.akmese**protranslate.net) received no response, and despite several WhatsApp messages, I was unable to get a clear resolution from customer support.
This delay demonstrates:
Failure to fulfill the clearly stated delivery commitment
Misleading and evasive communication about the document's status
Lack of proper process tracking despite claims of being a corporate company
These issues violate consumer rights and raise concerns of deceptive business practices.
Therefore:
I am officially filing a consumer complaint against Protranslate.
I will report this incident on platforms such as Şikayetvar, Google, Apple, Trustpilot, and others.
All related documentation, including WhatsApp messages and screenshots, will be submitted to the relevant authorities as evidence.
Public Notice: I strongly advise others to think twice before working with this company to avoid similar experiences.
Yılmaz Er
10 July 2025
Unprompted review
Reply from ProTranslate.Net
Dear Mr. Yılmaz,
First of all, we sincerely apologize for the delay and communication issues you experienced. We truly appreciate your understanding and patience. Please kindly note that while we handle the translation process directly, notarization and apostille procedures are managed by external partners, and sometimes delays outside our control may occur in these stages.
Your refund has been processed, and your document was delivered despite the delay. It is very important for us to regain your trust and satisfaction. We are actively working to improve our processes to prevent similar issues from happening in the future.
Once again, we apologize for the inconvenience caused and remain at your disposal should you have any further questions or require assistance.
Best regards,
The Protranslate Team
Excellent
Excellent! I really appreciate the experience and was very happy for the perfect job did
2 July 2025
Unprompted review
Reply from ProTranslate.Net
Dear Djibriltamsirbarry,
Thank you very much for your wonderful feedback! We’re delighted to hear you appreciated the experience and were happy with the perfect job we delivered. We look forward to assisting you again in the future!
Best regards,
The Protranslate Team
Quick and accurate
I needed translations of various documents at different times, and each time they were delivered quickly and accurately. I used all the documents at official institutions in the U.S. and I never encountered any problems. I would never consider using any other translation service.
11 June 2025
Unprompted review
Reply from ProTranslate.Net
Dear Beril,
Thank you so much for your kind words and loyalty! We’re thrilled to hear that our translations have consistently met your expectations and worked smoothly with official institutions in the U.S. Your trust means a lot to us, and we’re always here to support you with any future needs.
Best regards,
The Protranslate Team
I needed to translate 2 documents in…
I needed to translate 2 documents in extremely urgency and I got an excellent work from ProTranslate.
I am glad to had find this great company.
11 June 2025
Unprompted review
Reply from ProTranslate.Net
Dear Larissa,
Thank you very much for your kind feedback! We’re delighted to hear that we could assist you promptly with your urgent documents and that you had a great experience with us. We look forward to helping you again whenever you need!
Best regards,
The Protranslate Team
Protranslate
I had a great experience with Protranslate.com! I needed to update my personal details several times, and they were so understanding throughout. They made changes three times and sent me updated versions each time without any complaints or delays. Their customer service is professional and efficient. I truly appreciate their patience and support. Highly recommended
16 June 2025
Unprompted review
Reply from ProTranslate.Net
Dear Muzan,
Thank you so much for your kind words and recommendation! We’re delighted to hear that our team could assist you patiently and efficiently with updating your personal details. Your satisfaction means a lot to us, and we’re always here to support you whenever needed.
Best regards,
The Protranslate Team
Reliable platform to work on
I have been working on Protranslate for at least 5 years and have always been quite comfortable with it.
You can sense that after years of collaboration, the platform, and more specifically the translation/revision project managers, have structured trust in me and I in theirs.
Payments are received without delay and without problems.
Deadlines are reasonable and can often be changed to suit your needs.
The quality of the submitted work is thoroughly checked so that the end client is fully satisfied.
4 June 2025
Unprompted review
Reply from ProTranslate.Net
Dear Fab,
Thank you very much for your loyalty and thoughtful feedback over these past five years! We truly value the trust and collaboration we’ve built together. It’s wonderful to hear that you appreciate our project management, payment process, and quality standards. We look forward to continuing this successful partnership for many years to come!
Best regards,
The Protranslate Team
Smooth, Fast, and Friendly Service
I used ProTranslate to translate a document into Turkish and get it notarized. The whole process was online, very professional, and super efficient. Their customer service was also incredibly responsive, answering all my questions quickly. I was really pleased and would definitely recommend them.
12 May 2025
Reply from ProTranslate.Net
Dear Ali,
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you found our service smooth, fast, and friendly, and that our customer support met your expectations. It was a pleasure assisting you, and we look forward to helping you again in the future!
Best regards,
The Protranslate Team
I need an urgent document to translate…
I need an urgent document to translate for my new wedding, and i was surprised, i recieve my document the same day, and even in advance of the scheduled time. The website is easy to use, and the team very friendly
22 May 2025
Unprompted review
Reply from ProTranslate.Net
Dear Fabrice,
Thank you very much for your wonderful feedback! We’re delighted to hear that we could deliver your urgent document ahead of schedule and that you found our website easy to use. It’s always a pleasure to assist you with friendly and efficient service. Congratulations on your wedding, and we wish you all the best!
Best regards,
The Protranslate Team
The translation was very well done and…
The translation was very well done and was delivered quickly
19 May 2025
Unprompted review
Reply from ProTranslate.Net
Dear Victor,
Thank you for your kind feedback! We’re glad to hear you were happy with the quality and speed of our translation. We look forward to assisting you again!
Best regards,
The Protranslate Team
EVERYTHING WAS PERRRFECT
EVERYTHING WAS PERRRFECT. They gave me a quote for almost half of other similar service providers. the translation was processed within app. 20 hours and looks great, neat.
22 May 2025
Unprompted review
Reply from ProTranslate.Net
Dear Efex,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you found our pricing competitive and the translation neat and timely. It’s great to know we could exceed your expectations. We look forward to working with you again!
Best regards,
The Protranslate Team
Responsibly dealing with unhappy customers
Initially, I was unhappy with the service (hence one star less), but eventually they have behaved responsibly by refunding partially costs due to delay.
22 May 2025
Unprompted review
Reply from ProTranslate.Net
Dear Iwona,
Thank you for your honest feedback and for acknowledging our efforts to address the delay. We truly appreciate your understanding and patience. Your satisfaction is very important to us, and we are committed to continuously improving our service.
Best regards,
The Protranslate Team
Protranslate is excellent
- Very good customer support online
- Hi quality transaction and certified translation
- Very on time delivery
Slightly hi cost
1 May 2025
Unprompted review
Reply from ProTranslate.Net
Dear Ali,
Thank you for your valuable feedback! We’re glad to hear that you appreciated our customer support, high-quality and certified translations, and timely delivery. We also appreciate your note about pricing and strive to offer the best value while maintaining our quality standards. We look forward to serving you again!
Best regards,
The Protranslate Team
Fast and professional
Fast and professional service at a competitive price. A simple way of ordering. I am highly satisfied with the service delivered. I sincerely recommend it and will definitely come back in the future.
26 April 2025
Unprompted review
Reply from ProTranslate.Net
Dear Sabina,
Thank you so much for your wonderful recommendation and kind words! We’re delighted to hear that you found our service fast, professional, and easy to order. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
Best regards,
The Protranslate Team
Efficient and professional
At first I contacted several companies but I received the best price, the best timing and the fastest response from ProTranslate. The process was very easy and efficient and you are finished with your part of the job within a minute. I continued working with ProTranslate on a series of documents and they never disappointed me. Very professional.
10 April 2025
Unprompted review
Reply from ProTranslate.Net
Dear Marina,
Thank you very much for your kind and detailed feedback! We’re thrilled to hear that you found our pricing, timing, and responsiveness to be the best. It’s wonderful to know that the process was easy for you and that we’ve consistently met your expectations across multiple projects. We look forward to continuing to support you with professionalism and efficiency!
Best regards,
The Protranslate Team
Everything was very smooth
Everything was very smooth, fast, and accurate.
31 March 2025
Unprompted review
Reply from ProTranslate.Net
Dear Berk,
Thank you for your feedback! We’re glad to hear that your experience was smooth, fast, and accurate. We look forward to helping you again in the future.
Best regards,
The Protranslate Team
fast and reliable
they are very fast, reliable and you can always get live support if you need. I am very satisfied with their service quality.
25 April 2025
Unprompted review
Reply from ProTranslate.Net
Dear Filiz,
Thank you for your kind feedback! We’re delighted to hear you’re satisfied with our speed, reliability, and live support. It’s always our pleasure to provide you with quality service. We look forward to assisting you again!
Best regards,
The Protranslate Team
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