Ordered in February, still haven’t received my pillow. Constantly emailing to ask to cancel and refund but I’m being totally ignored.
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ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their... See more
Company replied
I bought this pillow but it didn’t help with my neck pain unfortunately. I contacted them within the 30 day window for a refund but have ignored my 4 emails! On their website it states money back gu... See more
Please avoid this company. I ordered a neck pillow from an Instagram advertisement in November 2020 which said money back guarantee zero risk etc. Blatant lies. My pillow never even came and it took m... See more
Company replied
Company details
Information provided by various external sources
Good sleep is essential for optimal health and as vital as regular exercise and eating a balanced diet. ProSleepy™ helps you achieve that!
Contact info
Netherlands
- www.prosleepy.com
1.7
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
I love this pillow as it is incredibly…
I love this pillow as it is incredibly comfortable and cradles my neck and head perfectly so I get a great nights sleep and wake up without neck pain. Recently, I had major surgery which required me to sleep on my back for 6 weeks. I have never been able to sleep on my back but with this pillow I was so comfortable that I slept really well on my back. I highly recommend this pillow.
10 June 2021
Unprompted review
Reply from ProSleepy
Hi Wendy,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
I had a neck pain and back Shoulder…
I had a neck pain and back Shoulder pain always and keep buying so many pillow still cannot fix my problem. It’s so good after I found this pillow no more pain and no more awake in the middle of the night because of the pain. I like this so so much and really really good quality.
9 June 2021
Unprompted review
Reply from ProSleepy
Hi Windy,
Thanks so much for your review!
We're really happy to hear that your new ProSleepy pillow has made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Neck relief
I've had bad neck pain and had surgery . My neck was so sore so I ordered the pros leery pillow. It's wonderful. The first nite my neck was better. Thank you prosleepy.
8 June 2021
Unprompted review
Reply from ProSleepy
Hey there Sandy,
Thank you for the review!
It is a pleasure knowing that our pillows have made such a difference for you. We thank you for your patronage!
Looking forward to your future order then! :)
Warm Regards,
ProSleepy Customer Service
We just love our Pro sleepy pillows.
Thank you Pro sleepy, my husband sleeps so much better with his new pillow no more snoring 😴, it’s so good for me as I suffer with arthritis badly, I’ve not slept good for a while now because of pain since I’ve used my pillow I’m now getting good sleep therefore the pain is better, I know it will never leave me, but with my husband now sleeping soundly, there’s no noise from him and I’m able to sleep good with my fabulous pillow. All’s very good. Thank you
Pro sleepy.
8 June 2021
Unprompted review
Reply from ProSleepy
Hi Brenda,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
I love my ProSleey pillow
I love my ProSleey pillow - I don't wake up with neck or back pain anymore! It does take a couple of nights to get used to. Now I notice the difference if I'm travelling and don't have it.
8 June 2021
Unprompted review
Reply from ProSleepy
Hi Felicity,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Since my neck injury
Since my neck injury, this is the best pillow I found ro help me sleep better
7 June 2021
Unprompted review
Reply from ProSleepy
Hi Frederic,
Thank you for your awesome review!
We are delighted to know that you were satisfied with your order. Our company strives to deliver the best service we can provide and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
My partner snored every night and we…
My partner snored every night and we tried to figure out solutions. The pro sleepy pillow was the answer. Quiet nights. good sleep.
4 June 2021
Unprompted review
Reply from ProSleepy
Hi Jo,
Thank you for your honest feedback!
We are extremely grateful that your new ProSleepy pillow has made a huge difference for you. We look forward to hearing from you again when you purchase your next order with us in the future. :)
Best Regards,
ProSleepy Customer Support
My sleep has never been so good until I…
My sleep has never been so good until I found this pillow . I certainly recommand it .
4 June 2021
Unprompted review
Reply from ProSleepy
Hi Rita,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Love this pillow
Love this pillow, great for neck support. Takes a couple of nights to get used to but persevered and now won’t be without it.
4 June 2021
Unprompted review
Reply from ProSleepy
Hi Caroline,
Thank you for your awesome review!
We are delighted to know that you were satisfied with your order. Our company strives to deliver the best service we can provide and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
Love my pillow and my lumbar support
Love my pillow and my lumbar support! The product is as advertised, super comfy, very supportive where you need it most. My neck and back pain are almost non existent now and I've only been using it for about 3-4 weeks! Worth the money! Generally within a month I need a new pillow again because my neck needs continuous support, and this is the FIRST pillow to actually provide what I need for much longer than my usual experiences with pillows. I'm so grateful.
24 May 2021
Unprompted review
Reply from ProSleepy
Hi Mandi,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
We replaced our standard pillows with…
We replaced our standard pillows with ProSleepy pillows and the quality of our sleep has been greatly improved. They are surprisingly comfortable easy to manage. Another benefit is that these pillows have had an impact on my snoring I snore less than i would with a standard pillow. (I do not have sleep apnoea). We go camping regularly and these pillows fit comfortably on our camp beds.
23 May 2021
Unprompted review
Reply from ProSleepy
Hi Carisa,
Thank you for your awesome review!
We are delighted to know that you were satisfied with your order. Our company strives to deliver the best service we can provide and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
Finally found you
I used to have a pillow similar to this and my husband made me throw it out when we moved because it was old. I hadn't really forgiven him until I found this ProSleepy pillow. I'm finally sleeping more soundly again and waking up rested. It's smaller than I expected but it works just fine, and will be easier to take with me on trips!
21 May 2021
Unprompted review
Reply from ProSleepy
Hi Emily,
Thank you for sharing your experience with your new pillow! :)
Our pillows will often be smaller in size, due to the nature of the memory foam. Even though this might feel unusual at first, we designed it like this on purpose because this is the position that's best for your body.
Have a great day!
Best Regards,
ProSleepy Customer Support
Sleep like a young person!
Having never used ProSleepy products before and experiencing some trouble sleeping, I was very interested in their products. They are really comfy and well made products so I would recommend trying them if you are having any difficulty sleeping or just want a really good night's sleep!
18 May 2021
Unprompted review
Reply from ProSleepy
Hey there,
Thank you for the review!
It is a pleasure knowing that our pillows have made such a difference for you. We thank you for your patronage!
Looking forward to your future order then! :)
Warm Regards,
ProSleepy Customer Service
Sleep hygiene is so important when you…
Sleep hygiene is so important when you train hard. This is 100% the best pillow I've had the pleasure of owning pairs great with hybrid mattress your all lined up spine wise, BE WISE ! I first brought one 3weeks later ordered a second for other house WIN WIN !
17 May 2021
Unprompted review
Reply from ProSleepy
Hi Baron,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Don’t recommend !!!
Unfortunately can’t even use it. It’s to hard and cheap, you can tell it’s made in China. What a disappointing purchase. Go to a chiropractor to get a pillow- not on here!!!
13 May 2021
The shopping experience was really easy…
The shopping experience was really easy and simple
10 May 2021
Unprompted review
Reply from ProSleepy
Hey there Seyi,
That is awesome to hear! We are delighted to know that we have provided the best service you deserve. Please do let us know if you have further questions or concern. We would love to help you out.
Best Regards,
ProSleepy Customer Support
This is a very good product.
9 May 2021
Unprompted review
Reply from ProSleepy
Hey there Maycon,
Thank your for your review! We will certainly look forward to your next order! :)
Best Regards,
ProSleepy Customer Support
Supports neck, room for shoulders, soft on ears
I have suffered with a frozen shoulder injury for 4 years and really struggled to find a pillow that gave my shoulders room and didn't give me earache. This pillow is deeper than usual allowing my shoulders room when I sleep on my back and on my side. Its gentle enough to not give me earache like hard pillows have done. I took about a week to get used to as my neck was sore, which was the reason I bought this. I must say I feel very supported on this pillow and very happy to have purchased it.
29 April 2021
Unprompted review
Reply from ProSleepy
Hi Stephanie,
Thank you for your honest feedback!
We are extremely grateful that your new ProSleepy pillow has made a huge difference for you. We look forward to hearing from you again when you purchase your next pillow with us in the future. :)
Best Regards,
ProSleepy Customer Support
I have tried many pillows and I…
I have tried many pillows and I absolutely love this one. I was in a car accident over a year ago and this pillow has given me the best support helping in my recovery. It is smaller then I expect so it might not be for everyone. With that being said my husband asked me to order him one after he laid on mine!
29 April 2021
Unprompted review
Reply from ProSleepy
Hey there Nancy,
Thanks so much for your detailed and honest review. We are sincerely happy that our pillow has been beneficial to you and your husband a lot! :)
We look forward to assisting you again in the future! :)
Best Regards,
ProSleepy Customer Support
I ordered and returned - this is a con.
I ordered and found very uncomfortable so returned the pillows as per their guarantee. I had to pay for return to China. They were sent in December. They were left in customs in China for weeks. Today I received the pillows back! Whilst you claim you are not responsible for the shipping process, rejecting a delivery from the Chinese customs warehouse is wrong. This is a complete con. Buyer beware - YOU HAVE BEEN WARNED.
20 April 2021
Unprompted review
Reply from ProSleepy
Hi Paul,
Thanks for reaching out.
We're very sorry about your recent experience, please know that it is not our intention to upset you in any way. We hold our company to a very high standard and we would like to resolve your concern as soon as possible.
Basically, our return policy states that you will have to cover the costs to have it delivered back to our warehouse: https://www.prosleepy.com/policies/refund-policy
Kindly note as well that we do not have any control on the shipping process of the courier you've chosen.
In any case, we would like to sincerely apologize for the mishap, if you could kindly send us your order number, so we can find a solution together? No worries, we'll definitely make it up to you.
With our sincerest apologies,
ProSleepy support.
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