ProProfs Reviews 

288
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the incredible dedication of the support team, noting that staff members are always prompt, polite, and exceptionally effective at solving technical questions. People deeply appreciate the intuitive interface and the overall efficient service that makes daily tasks much easier, smoother, and remarkably productive for everyone involved. However, some customers also noted occasional reliability problems, such as unexpected technical glitches, session timeouts, and slower responses during certain busy periods. A few reviewers expressed frustration regarding specific administrative hurdles, mentioning that resolving certain unresolved concerns took longer than expected and caused operational disruption.

What people talk about most

Staff

Consumers find staff to be positive, highlighting dedicated, polite, and responsive support representatives... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick response times and... See more

User experience

Customers had positive experiences with user experience, finding the platform straightforward, very easy to... See more

Service

Reviewers mention positive feedback about service, noting top-tier support with fast responses, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's almost for 8 months I'm using this website for my continuing professional development. Last time I had the problem about some videos display. I informed support team and author of course. Custom... See more

Rated 5 out of 5 stars

ProProfs Knowledge Base has changed the way we store and keep our processes and procedures up to date. It has helped our team become much more efficient in providing great customer service. The... See more

Rated 5 out of 5 stars

ProProfs and the Knowledgebase I created on ProProfs are great tools. The Knowledge base is great for sharing information with our industry. Naveen was very prompt and helpful assisting me with some... See more

Rated 5 out of 5 stars

I was assisted by Shahid and had a wonderful experience. He helped answer all my questions and got my account fully sorted. Very helpful, asked the right questions, and resolved all my concerns. I’m v... See more


Company details

  1. Education & Training

Written by the company

ProProfs hosts more than 1,000,000 pages of content in 70+ languages and is a leading platform for online training and assessment with the world's largest library of professional tests & quizzes. ProProfs products, including Quiz, Survey, Learning Management System, Knowledge Base, Live Chat Software, Project Management, and Training tools, are used by many Fortune 500 companies such as Sony and Dell, along with users from leading educational institutes like Yale. ProProfs empowers users to work better, get smarter employees, and create happier customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

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4.6

All reviews

(288)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

neutral

ProProfs offers a variety of tools that are helpful for creating quizzes, surveys, and training materials. The interface is user-friendly, especially for first-time users, and the customization options make it flexible for different needs.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

I really like the platform

I really like the platform. It's really simple to use, and can be adapted in a variety of ways. I tested several options before trying proprofs, and it was the best and very well priced too. I highly recommend it.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

ProProfs is a great training platform

ProProfs is very easy to add content and create activities. The customer service is excellent and very open to feedback. The interface is clean and intuitive. I would highly recommend this for anyone needing a training platform.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and Flexible

I have been really pleased with the reliability and flexibility that the ProProfs QuizMaker software has given me for the courses I deliver. The automated scoring and notification emails, along with the generated certification is a real support. I haven't had any problems with the software at all, and it has been very easy to adjust questions as course candidates have made suggestions. After the initial set up ProProfs has made my work so much easier. Thank you.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using ProProfs for a few…

I’ve been using ProProfs for a few months to create quizzes and training materials for my team, and it’s been a really solid experience. The interface is easy to use, which helped me get started quickly without needing any training. I really like how flexible the quiz options are. You can choose different question types, adjust scoring, and even add feedback for each answer.

The ready-made templates saved me a ton of time, and the reporting features make it simple to track progress and see where people might need more help. I’ve also used the training tools to help onboard new team members, and they’ve given great feedback about it.

The only minor downside is that some of the more advanced features require an upgrade, but I’ve found the value is definitely worth the cost. Plus, any time I’ve had questions, their customer support has been quick to respond and very helpful.

Overall, I’d definitely recommend ProProfs if you’re looking for an easy, all-in-one platform for quizzes and training.

1 December 2024
Unprompted review
Rated 4 out of 5 stars

Easy to use!

I feel this platform is intuitive, easy to use, and saves me a ton of time. I do wish there were more test bank options on different subjects. The ai feature is really nice when you cannot find the questions you want. I have used this more than any other resource this year and it has been well worth the money!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Thanks

I appreciate the opportunity to provide feedback. I learned about this software through my daughter, who is a teacher, and it has been very useful for my teaching work, as I have large groups of 50 students at the university. It's very easy to use and convenient. I just wish I had the option to edit my own certificates, with different logos and text. I will continue using this software this year.

Best Regards

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Algebra 2 Finance (3rd yr of HS math)

I teach Algebra 2 Finance. I took it over from another teacher that had already created ALL of our assignments. We do a daily ProProf assignment as their homework, and have a quiz and Test ready to go for each chapter. It has made my life so easy! And puts the responsibility of grades on the student.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

New to ProProfs

I am new to ProProfs and so far, I am loving it! It is beginner friendly and the AI assistance makes things easier.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Best Kept Teacher Tools

Just the ease of use moving between science subjects to accounting and finance.

I've been using the ProProfs platform for 15 years as a public/private high school teacher in Dallas. Some of the same exams I have created for many subjects originally I'm still using today.

The most important has been ease of access, storage of data and quick results that I have created for anyone I need to assess. Proprofs has saved me hours and days of time by not having to duplicate or remake assessments.

For the marginal price I pay for this service its well worth its weight in Gold for the time and energy it saves me!

dkc
Dallas, USA

22 May 2025
Unprompted review
Rated 4 out of 5 stars

It is great having the tests ready for…

It is great having the tests ready for the class to take every year. It saves me a lot of time. Also, I modify or change the test as I need.
The only thing that I do not like is that a student can start the test early, look at the test questions, and close out without submitting it. The peek at the test is not recorded, and they get an unfair, early view of the test.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Better and better…

I have used ProProfs even more this year that in the past six. The AI element helped my students review chapters of a new text, and older assessments were easily updated. It’s been great.

22 May 2025
Unprompted review

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