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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting items are well-made, fit perfectly, and often exceed expectations for their price. Many appreciate the extensive range and longevity of clothing, finding products exactly as described. Reviewers frequently highlight fast and prompt delivery, with orders arriving quickly and well-packaged, often supported by an easy ordering process and a great website. Conversely, some customers experienced delivery issues, such as late arrivals, unreceived items, or courier problems. Others noted product concerns like sizing discrepancies or items with limited shelf life upon arrival, alongside difficulties with order tracking, incorrect items, or damaged packaging.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as exactly as described... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the prompt and fast... See more

Quality

People report positive experiences with quality, often describing products as exactly as described and of... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and deliveries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Supplied a pair of tent pole ends for my old ridge tent. Saved a still useable tent from the bin. Parts were well made, fitted perfectly and were very good value. Excellent service, will use again if... See more

Rated 5 out of 5 stars

The gloves arrived late. There was a slight mistake in the address. It was nobody’s fault. I cannot discredit the company.

Rated 5 out of 5 stars

Absolute brilliant company to deal with. Really friendly and knowlegable staff. Quality items, great value, Ulta fast delivery. Highly recommended... See more

Rated 5 out of 5 stars

These diaries are ideal for a handbag.plenty of writing spaces in the pages.look more expensive than they actually were.


4.1

Great

TrustScore 4 out of 5

223 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.1

All reviews

(223)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tongue in Cheek- Scammers

Order some packaging products received in 3 days very very poor quality. Contacted them for a return and refund. They were advertising on there website as Hassle Free returns in bold. So I emailed them for a free return and how to do this. So Crafty sent me a reply where do they advertise on their website for free returns asking me to notify them as they don't offer free returns. When I checked on their website they removed the caption which was visible on every page of pronto direct. Good thing I screen shot the web page and circled and emailed them. so many people they have fooled using this catchy adverting gimmick. When they were pointed out about this and to accept their responsibility for a free return refused to do so and rather sent me lengthy email to pay for returns and make sure ............to send them in original packaging.... labels.....the way the products arrived....keep a proof of postage.... in nutshell excuses excuses not to refund. Scammers...

23 October 2023
Unprompted review
Rated 4 out of 5 stars

Scoring as I have above enables a…

Scoring as I have above enables a little room for improvement. Not in reflection to a single area but in all fields no matter how good a service provided may be.
What made my experience a great one was the fact that even though the order I placed wasn’t of great value and quantity it was still treated as though it was!
From the time of ordering right up to the time these particular items were delivered and received at the nominated address it was dealt with promptly & was extremely informative throughout the shipping process which is why I would most definitely use Pronto direct’s service again in the near future.
Very friendly and professional service in the approach to the customers requirements and requests.

Great job 👍🏻
Thank you guys.

Brendan @
WALKER FIRE PROTECTION LTD

10 August 2023
Unprompted review
Rated 3 out of 5 stars

My order arrived in good condition & within the date quoted

My order arrived in good condition & within the date quoted without any issues. To be totally honest I was a little disappointed with the quality of the fleece. It wasn't the cheapest one or the most expensive I'd seen. It will do for now, it will only be used if it gets chilly while playing bowls.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Lovely quality products delivered quickly and at a great price. What more could you want

9 August 2023
Unprompted review

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