PROLIGHTING Reviews 408

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I've been buying from Prolighting for a few years now, and this company is by far the best for commercial lighting. They carry all the top-quality brands and are always super helpful when I place orde... See more

Rated 5 out of 5 stars

Our best advice is to call customer service first to determine what you need! Sizes are a bit tricky, so be sure to have the size of your existing bulbs available when you order. The chandelier took... See more

Rated 5 out of 5 stars

Have purchased from them numerous times. This company is the best for commercial and residential LED lighting needs. Wide range of quality products and extremely responsive via chat and email if I eve... See more

Rated 5 out of 5 stars

Prolighting is an actual company, and not just a web site like some of the other lighting sites that pop up. Before placing our order, I did my due diligence bc I had a bad experience with ano... See more

Company details

  1. Lighting Store

Written by the company

PROLIGHTING is the go-to online lighting resource for contractors and professionals, delivering top brands, fast shipping, and expert support to ensure your project is a success. With over 20 years of industry expertise, PROLIGHTING provides informed recommendations, technical support, and hands-on service. Homeowners and DIYers welcome. Give us a call or use our live chat feature, available M-F 8:30AM to 5PM ET.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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Rated 5 out of 5 stars

Excellent!

Pleasant when ordering - Turned order around same day - had it the next! I was very pleasantly surprised.

5 December 2014
Unprompted review
Rated 5 out of 5 stars

Made in USA matters

Went with ProLighting because they had good prices on made in usa gear, and the made in usa was highlighted. Although the main page made in usa link did not show simkar, that's what I bought, and am happy with the price, shipping, and experience. I found simkar on prolighting via google.

4 December 2014
Unprompted review
Rated 5 out of 5 stars

Online gem!

Great selection,excellent service,reasonable pricing; what more could you want?

28 November 2014
Unprompted review
Rated 5 out of 5 stars

great!

Best device, good stuff, good communication and excellent costumer service.!

27 November 2014
Unprompted review
Rated 3 out of 5 stars

Lack of Communication

I did not receive a notification of back order, I needed to go into the site and find out for myself and then there was no ETA so I had no idea if or when I would receive the items paid for.
Follow-up communication is all that is required

26 November 2014
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I requested a return authorization and have yet to get a response. I was told via the return tab on the web site that I would be receiving an email shortly with the information on the return procedures. That was four days ago. What is shortly? I would consider shortly within 24 hours! Still waiting to hear from them. I think they are waiting until their thirty day return policy ends and then I won't be able to get a refund.

22 November 2014
Unprompted review
PROLIGHTING logo

Reply from PROLIGHTING

Hi Larry. Thank you for taking the time to review our company. We apologize for the delay. We received the request Thursday morning (it was completed after hours on Wednesday). We were short-staffed last week - still no excuse. We'll have this to you Monday morning. We're not out to con you out of your refund - we're actually very lenient on the 30 day policy.

Thanks Again,

Pro Lighting Customer Service

Rated 5 out of 5 stars

fast and easy transaction.

Pro Lighting web site was easy to navigate. The items had good pictures and information. My purchase came quickly in the mail and was packed for safe delivery. Thanks for a great transaction and service.

15 November 2014
Unprompted review
Rated 3 out of 5 stars

Great prices but lots of backorders

1/2 my order was fulfilled and its been over 4 weeks. Their site shows in stock but some items are actually on backorder.
The 1/2 that was fulfilled was as promised and at a great price.

12 November 2014
Unprompted review
Rated 5 out of 5 stars

Pro Lighting made our Barn project light up!

We purchased three pendant lights for our barn upgrade project. They came on time, we simple to install and provide great light for the barn. Just what we had in mind. They also were delivered on time which was important for us since we had a schedule to meet.
Thanks Pro Lighting

11 November 2014
Unprompted review

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