PROLIGHTING Reviews 408

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I've been buying from Prolighting for a few years now, and this company is by far the best for commercial lighting. They carry all the top-quality brands and are always super helpful when I place orde... See more

Rated 5 out of 5 stars

Our best advice is to call customer service first to determine what you need! Sizes are a bit tricky, so be sure to have the size of your existing bulbs available when you order. The chandelier took... See more

Rated 5 out of 5 stars

Have purchased from them numerous times. This company is the best for commercial and residential LED lighting needs. Wide range of quality products and extremely responsive via chat and email if I eve... See more

Rated 5 out of 5 stars

Prolighting is an actual company, and not just a web site like some of the other lighting sites that pop up. Before placing our order, I did my due diligence bc I had a bad experience with ano... See more

Company details

  1. Lighting Store

Written by the company

PROLIGHTING is the go-to online lighting resource for contractors and professionals, delivering top brands, fast shipping, and expert support to ensure your project is a success. With over 20 years of industry expertise, PROLIGHTING provides informed recommendations, technical support, and hands-on service. Homeowners and DIYers welcome. Give us a call or use our live chat feature, available M-F 8:30AM to 5PM ET.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
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Rated 1 out of 5 stars

Terrible

Customer service needs to be retrained. They forget to tell me that my order never got placed until I called to see why it wasn't delivered. When I asked what had happened they could have cared less.

9 July 2015
Unprompted review
Rated 5 out of 5 stars

You asked for it.

I'm very happy with the product and service I received from ProLighting.com. These fixtures aren't sold in stores any more since the electronic ballasts became the latest trend. But these fixtures last so much longer than those electronic ones, in my opinion. I do hope they"ll be available for some time to come since I maintain over 100 of them through my work. Thanks for being there.

9 July 2015
Unprompted review
Rated 5 out of 5 stars

Good Service at a Good Price

When I needed a 12 volt transformer of some under cabinet lights, I looked on line and found ProLighting. Their web site was easy to understand and prices were great compared to some other sites.
Found what I needed and then placed the order. Came in a few days later and I just installed it today.
Works Great. It was easy to install. It was "just what I needed."
In the future I will be buying more from ProLighting.

7 July 2015
Unprompted review
Rated 3 out of 5 stars

Great lighting effect, disappointed with lever of light

I bought 12 LED Mini Star lights illuminate two display cabinets full of really nice pottery. The effect is spectacular! We have the cabinet lights turned on about 5 hours a day which means, according to the stated average life of 60,000 hours, should last about 20 years. However, I just had one light go out a little under a year. I had to order another for $45 plus S&H even though I let Pro Lighting know of the premature failure. Not sure if the failure was a fluke or not....I hope I don't lose any more anytime soon. Pro Lighting doesn't seem too customer oriented about this product, do it may be beneficial to get this light from another supplier our find another light that lasts as long as advertised. I love this light, but was very disappointed when it failed.

1 July 2015
Unprompted review
PROLIGHTING logo

Reply from PROLIGHTING

Hi Donald,

Thank you for taking the time to leave a review. The Mini Stars have a 3 year warranty, which means your warranty doesn't expire until 3/2016. We went ahead and credited your card in full for the order. Thanks again and sorry for the hassle.

Rated 5 out of 5 stars

Great service and price.

I needed a small transformer for a kitchen under counter light. Prolighting was out of the one that I wanted, but their staff offered a substitute that was slightly less expensive and worked without any problems. Shipping was quick. Wife is happy. I would use them again!

22 June 2015
Unprompted review
Rated 5 out of 5 stars

new customer order

I recently purchased two of the sealed HO lighting ballasts for my horse barn. We were a bit concerned about the quality of the light produced as well as the difficulty level in installing these ballasts. Also, we weren't sure about how quickly they would arrive here and also the quality of what we purchased. Our fears were alleviated when the ballasts arrived. they were securely packaged and much to the delight of my husband and son they were extremely easy to install. In spite of having a smaller wattage bulb, the light that was produced exceeded what we previously had by a large margin. We would purchase this product again and definitely from ProLighting!! Thank you!

21 June 2015
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I had to buy some o-rings for some Focus Lighting underwater lights and since Focus does not sell direct I had to use a distributor even though it drop ships from the Focus factory. AND Focus only ships UPS, which was like 10 bucks for 3 rubber o-rings when they could have sent them in an envelope for less than a dollar.

Anyway, order placed through Pro Lighting, then Focus ships it to my house and it turns out they had changed the designed of my light fixture but had claimed that the o-ring would work for both, which it wouldn't.

I contacted Pro Lighting, and even though they had ZERO fault in this, they not only refunded me the cost of the parts but the overpriced Focus shipping cost as well.

So I didn't actually end up paying for anything with Pro Lighting, but they will be first on my list when I need something.

18 June 2015
Unprompted review
Rated 5 out of 5 stars

honesty

The ballasts I ordered were exactly as advertised. Will use Prolighting again.

17 June 2015
Unprompted review
Rated 5 out of 5 stars

BEST FANS EVER

WE ARE NOT INTO ANYTHING FANCY..i HAVE BOUGHT THEM FROM OTHER DEALERS AND WAS NEVER AS SATISFIED AS I AM WITH THESE FANS..WALL CONTROL IS FANTASTIC..THE AMOUNT OF AIR COVERAGE IS FANTASIC..WE HAVE A 35 X 20 LIVINGROOM SPACE AND IT COVERS THE WHOLE ROOM..THEN WE DESIDED TO PUT ONE IN THE KITCHEN IT IS AMAZING EASY TO CLEAN..I DO PREFER NO LIGHTING ON A FAN TO ME IT MAKES A ROOM LOOK OVER POWERED BY LIGHT.. IN THE NEAR FUTURE WE WILL REPLACE ALL THE FANS WE HAVE IN OUR OUTSIDE COVERED DECK. SIX (6) FANS. YOU WILL NOT FIND A BETTER FAN AT THIS COST ANYWHERE. ^5 TO PROLIGHTING..

16 June 2015
Unprompted review

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