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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting that items like caps, shirts, and other gear are well-made and meet expectations. The delivery service is consistently praised for its speed and efficiency, with many people receiving their orders promptly and within the stated timescales. Additionally, the service provided by staff, both online and in-store, is often described as helpful and attentive. However, some customers experienced dissatisfaction with the ordering process and product fulfillment. Issues included significant delays in receiving orders, missing items, and incorrect sizes. A few people also mentioned problems with communication regarding online orders, specifically the inability to speak with customer service by phone, and concerns about the presentation of items upon arrival, such as damaged packaging.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the outstanding quality, great... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the impressive turnaround and speed,... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the easy ordering process,... See more

Service

People report positive experiences with the service. Many customers praise the excellent and fantastic... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the new Stansted FC cap! Been wanting one for ages and I’m So pleased with it. I bought the cap because I’m too fat for the shirt and I wanted to see the new kit before buying a top. The d... See more

Company replied

Rated 5 out of 5 stars

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... See more

Company replied

Rated 5 out of 5 stars

Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of da... See more

Company replied

Rated 5 out of 5 stars

I am always wary of ordering kit from an online company that I hadn’t heard of. I read some reviews about this company and I felt that it was legitimate. I placed my order not expecting that my order... See more


Company details

  1. Sportswear Store

Written by the company

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Contact info

4.2

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful and responsive

Really helpful and responsive. Did everything they could to ensure my son received his shirt in time for his birthday. The shirt is of a high quality. He will be really pleased. Thank you!!

15 May 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products from start to finish. Was buying a referee kit and this company were cheaper and delivered quicker than any other company I looked at and the products were personalised with a badge. The socks got a hole in them a few weeks after purchase and the company sorted it out and issued a refund within a few days. Will use this company for all future needs.

30 March 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Very helpful with excellent…

Very helpful with excellent communication and went out of their way to help. Will definitely buy from this company again and would highly recommend them to friends and family

8 April 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 1 out of 5 stars

Sizing poor

I ordered football shirt for my son, a medium as all his tee shirts are this size. Unfortunately when this arrived it fitted snuggly and really needed to be bigger. I was told when I asked that I was not able to change as it was made to order. I understand this but would expect to be ‘warned’ if an item comes up smaller than usual. I will not be buying from this company again

16 January 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Pat,

Thanks for your review of us.

It’s a shame the product you purchase from us wasn’t quite the correct size.

As shown online, when ordering a product with an embellishment on, which your order was, we are unable to accept any exchanges or refunds.

The size guide on the product does show that Macron sizing comes up smaller to normal brands sizes, plus we also have a store in Harold Wood which is not too far from Maldon that we encourage customers to come into store to try on products to get the correct fit.

We hope you will shop with us in the future.

ProKit UK

Rated 5 out of 5 stars

Very fast service

27 February 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Happy With Goods and Service

Purchased football boots and a football and I was happy with them both. The order arrived quickly with no issues.

11 December 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Fantastic Service

I purchased a Grays Athletic Football Shirt, and paid for the standard delivery. The shirt arrived a couple of days later which was very impressive. Great quality shirt and great service.

6 December 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Excellent service

Customised football gloves are excellent quality and value and shipped very fast. First class service

4 December 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Easy to use and top quality

Easy to use and top quality. Ordered 15 shirts, arrived swiftly. Issues with graphics ironed out by supplier. Overall easy and enjoyable experience.

6 December 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Excellent service

Excellent service. I email with a question and they responded straight away. I then placed my order and it arrived before the date ProKit had stated. Kit is a very good quality and personalisation looks excellent.

21 November 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 1 out of 5 stars

P Poor

It took a month for it to arrive, which is a joke when paying £6 for delivery.
When trying to call to find out where it was it was the sort of call that makes you want to punch yourself in the face - pressing options then it cuts out, start again, maybe after 25 minutes actually speak to someone.

21 October 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi, Thanks for your review.

All Club Shop orders are 14-21 working day delivery due to them being custom made items for your order.

Your order is then despatched on a next working day delivery via DPD which is at a cost.

Our phone lines for our Internet Department have been closed since September and their is an automated message, which states to email us your order number and enquiry and our response times are between 1-2 hours during work hours.

We hope this clears up any confusion and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Great service as always

Great service as always. All my previous orders have been posted but this time I collected the items in person. If you get a chance to collect the items make sure you do, as it’s like Aladdins cave for football. I’ll be back!

16 November 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi, Thanks for your review and we are glad you are happy with our service! We look forward to serving you again in the future.

Rated 5 out of 5 stars

My son joined a new team UPR and needed…

My son joined a new team UPR and needed the kit quickly, ProKit were great and made the process very easy, thanks again guys much appreciated.
Eddie - Upminster

1 November 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi, Thanks for your review and we are glad you are happy with our service! We look forward to serving you again in the future.

Rated 5 out of 5 stars

Winning Result with ProKit

ProKit helped us out very last minute for a kit and printing after we were let down last minute.
I have to say the whole team from start to finish were excellent and communication through the process was exceptional. The kit as arrived a week earlier than expected and in great order.
Great team and would recommend them to any club/team in the future and we shall be 100% having further conversations with ProKit on further business with the club.

13 November 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi, Thanks for your review and we are glad you are happy with our service! We look forward to serving you again in the future.

Rated 5 out of 5 stars

Brilliant customer service!

Ordered a few times from them and they have always delivered my items in good time! The customer service is brilliant, they are very quick to respond to any queries and happily adjusted my order when I needed to. It’s a shame other companies don’t show such good customer service!

9 November 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Rated 5 out of 5 stars

Footy kit class

Amazing quality kit

6 November 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Rated 5 out of 5 stars

Full football Kit plus 2 coaches…

Full football Kit plus 2 coaches jackets arrived on time, was exactly as requested including the customisation. Quality good and priced well.

26 October 2023
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

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