Proformfitness UK Reviews 

273
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Very dissatisfied with the Pro-Form CBC exercise bike. For £700.00 we didn’t expect a professional (gym) quality machine, but we did expect something that was fit for purpose. The longest we have been... See more

Rated 5 out of 5 stars

What a great exercise bike! It looks lovely and is easily put together. Some times it can be challenging to find the will power when exercising but Ifit’s interactive classes and pre recorded rides... See more

Rated 5 out of 5 stars

Bought two machines, a HIIT machine and an exercise bike, both machines are high quality and sturdily made. The screens on both make a real difference in training as does the iFIT trainers. Delivery w... See more

Rated 5 out of 5 stars

The quality of the H7 elliptical/stepper combo as well as the quality of the workouts available on iFIT. It all works flawlessly, takes up little to no power and is MUCH cheaper than a gym subscript... See more

Company details

  1. Fitness Equipment Store

Written by the company

For over 30 years, ProForm® has offered the motivation needed to start and continue a fitness transformation. We provide the confidence necessary to transform. Whatever your reason to be better, our goal is to instill confidence in you and see you change inside and out. We are passionate about helping others find success, and we continually lead the industry by staying on the forefront of fitness and providing the most effective workout possible. ProForm®. Smart Fitness Starts Here.


Contact info

3.2

Average

TrustScore 3 out of 5

273 reviews

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3.2

All reviews

(273)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent equipment, Great investment!!

Right from ordering to delivery the process was seamless. The rower is really great; excellent build quality, very study, super quiet and when using it with iFit, exercise is great fun. I am motivated to use it daily and really enjoy it.
And more importantly, it does not take up a lot of space.
Excellent piece of exercise equipment that I can use in the comfort of my house.
I would recommend this rower to anyone looking to purchase one.
Great investment!!

13 June 2023
Rated 5 out of 5 stars

Excellent value rower

The quality of the rower is very good and considering it is also one of the best value on the market. The seat is nice and wide (good for women's wider hips). The tension is nice and smooth and there is no chain noises like other rowers. I'm really enjoying the range of rowing classes, and the fact they are taught by ex olympians is awesome! Delivery was prompt and easy to put together. One improvement would be to be able to raise the screen higher and I couldn't get back to the main screen when I wanted to exit half way through a session.

4 June 2023
Rated 5 out of 5 stars

Really happy with my purchase from…

Really happy with my purchase from Proformfitness UK. Great price and delivered on time.
The equipment is better than expected, feels like professional gym equipment.
I’m sure this will keep me motivated to improve and maintain my fitness for many years to come.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

H7, with iFIT, is fantastic!!

The quality of the H7 elliptical/stepper combo as well as the quality of the workouts available on iFIT. It all works flawlessly, takes up little to no power and is MUCH cheaper than a gym subscription, for a quick at-home, HIIT workout.

The overall service, from order to build to using it 5x week, has been absolutely flawless, including a follow-up call for feedback.

22 May 2023
Rated 5 out of 5 stars

Easy to order and delivered quickly

Easy to order and delivered quickly. Also I was kept updated with delivery details which was great. The rower was easy to put together and I have used it 4 or 5 times a week since receiving it with no issues. IFIT was very easy to set up and really adds to the workout experience. All round a great rower and I would definitely recommend.

25 May 2023
Rated 5 out of 5 stars

Great piece of kit

An easy experience ordering online, elliptical machine was here in a couple of days.

Straight forward to assemble with easy to follow instructions

27 March 2023
Unprompted review
Rated 5 out of 5 stars

I would say the service was excellent....

I would say the service was first class from the date of order to delivery. I was kept up to date about the item and delivery was on time. Instructions were straight forward and set up easy to follow.
Had a little issue with connecting so emailed customer care who responded immediately. They were very helpful and the problem got sorted in a matter of a few minutes! Feeling extremely happy with my Proform experience so far. Can not fault the service.

25 May 2023
Rated 1 out of 5 stars

I give 1 star

An update***
Thanks for shaming my review, says a lot how professional you're. I paid money for what I got, so this is me who was shocked! I was asked to leave review by email. Usually I don't do that. I literally paid money. Got delivery and was struggling for a week to set it up! Did anyone call me? Did anyone helped me? What kind of reviews do you want? ***
I give 1 star! I paid £600 and hasn't got even attached basic tablet like in the picture was advertised.

26 May 2023
Proformfitness UK logo

Reply from Proformfitness UK

Hi Indre, your review comes to a bit of a shock to us (both the original and the edited one) - is there anything we can help you with as we've sadly not got any record of you getting in touch with us about this and we would have gladly helped you out with some product info before you purchased from us.

The 525 CSE+ bike you've bought doesn't have a built-in touchscreen but we clearly advised this on the product page on our website. You can pair your own smartphone or tablet device to access the iFIT workouts though through the iFIT app, which one of our images did show but we popped a little note underneath to say that this was for illustrative purposes only and the tablet was not included, sorry if you missed that.

It's a shame you only give ProForm 1 star for this though. We do hope you change your mind!

Thanks - ProForm Fitness UK team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had some queries before deciding which machine I wanted and the lady I spoke to was very knowledgeable and helpful. I also needed assistance after my purchase and again, the person I spoke to was very helpful. Very happy with my proform r-10 rower, I received detailed updates about the delivery, it was easy to assemble and set up. Would highly recommend.

23 May 2023

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