My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very goo... See more
Company replied
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Order was duplicated and sent out twice. So rather than 36 flowers being sent 72 were. Noticed when I checked the order on line the same order number was listed twice. Didn’t think much of it.
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Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
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Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
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Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.7
Average
2K reviews
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Reply from Proflowers
Thank you for your feedback. We understand your concerns regarding the shipping charges and apologize for any frustration this may have caused. We have since spoken with the customer and are pleased that we were able to address their concerns and reach a satisfactory resolution. We appreciate the opportunity to make things right and thank you for sharing your experience.
weird check out process and shady…
weird check out process and shady selling practices.
Website told me to order within a certain timeframe for no shipping fees on my order. I could understand a same day fee, but the promise via the website was that the delivery would have been free.
I thought the fee would have been taken off at the very end, and it never was, and on top of that, I didn't even get shown the total until after I paid??
I don't mind paying for flowers, but when a company uses shady selling practices to hook you in to order with them, just to not follow on their promises is really a shitty business practice. Next time I'll look for a more honest website and check out process.
15 July 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the checkout experience and the confusion regarding the free shipping promotion and final pricing. We have since spoken with the customer and are pleased that we were able to address their concerns and reach a satisfactory resolution. We appreciate the opportunity to make things right and thank them for their valuable feedback.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
They had exactly what I wanted and same…
They had exactly what I wanted and same day delivery.
15 July 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Usually deliver fresh flowers timely.
15 July 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
good selections
good selections, fast and easy to order..... great same day order pricing
15 July 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Flowers are always beautiful
Flowers are always beautiful. Shipping fee is too expensive.
15 July 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Lovely and Reliable
Proflowers is a relliable way to send flowers to anyone. The arrangements always are fresh, and delivered on time.
15 July 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
IT WAS EASY TO SEND FLOWERS FROM…
IT WAS EASY TO SEND FLOWERS FROM COLOMBIA, SOUTH AMERICA TO OUR DEAR FRIENDS IN DIFFICULT MOMENTS. THANK YOU
15 July 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
The flowers are nice with nice arrangement
The flowers are nice and were delivered to my mother at a reasonable time of day. The arrangements are true to form.
14 July 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Great prices compared to everywhere
Great prices compared to everywhere. Also immediate rewards! I made an error in one of my flower messages & the company corrected it within 3 minutes of my email!
14 July 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Very easy to complete this form.
14 July 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Order was duplicated and sent out…
Order was duplicated and sent out twice. So rather than 36 flowers being sent 72 were. Noticed when I checked the order on line the same order number was listed twice. Didn’t think much of it.
14 July 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize for the confusion caused by the duplicate order and the additional flowers that were delivered. We understand your concern after noticing the order appeared twice online. A supervisor has reached out and left both a voicemail and an email to discuss this issue and work toward a resolution. We appreciate the opportunity to make things right.
I always upgrade my orders
I always upgrade my orders. My last order for Jessica she sent me a picture of what she received. The bouquet wasn’t as attractive as the picture. Thought I’d try a plant instead.
14 July 2026
Reply from Proflowers
Thank you for your feedback. We understand your disappointment that the upgraded bouquet did not appear as attractive as the arrangement shown online. A supervisor has reached out and left both a voicemail and an email to discuss your concerns and work toward a resolution. We appreciate the opportunity to make this right.
Reply from Proflowers
Thank you for your review! We're delighted to hear that you were pleased with the quality of the flowers and that the delivery arrived on time.
On Time and Completely Beautiful!
Flowers arrived on time and completely beautiful - and my best friend was very happy with them! Thanks so much for helping me on her special day!
1 July 2026
Reply from Proflowers
Thank you for your wonderful feedback! We're so glad the flowers arrived on time and that your best friend loved them. We appreciate being part of such a special occasion.
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