Football boots were a lovely present for my grandson however they were too small and have sent for a replacement. Only complaint is charging £2.25 for return ordering another pair.
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Review summary
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Reviews shaping this summary
Ordered my Son’s 5th pair of Adidas Predator Elites and he couldn’t have been happier with them. It included some trading cards of current boots which was a nice touch. Very prompt delivery so... See more
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Great selection of elite football boots. Opted to select 2 sizes for comparison. Promptly delivered and return was easy to arrange - small cost, but getting the right boots is not easy, so happy to... See more
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Flawlessly efficient with every purchase I have made over the last 3 years. Availability, arrival times, price and the list goes on. Even purchases that didn't work out, swift efficient no argument... See more
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Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
175K reviews
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Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you found it easy to order and were able to quickly find exactly what you were looking for.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Speedy service and great shoes
30 June 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you were happy with both the speedy service and the shoes. It's great to know that your order arrived quickly and met your expectations.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Took full payment for items that are…
Took full payment for items that are not in stock and can offer no guidance of when the items will be in stock.
Order cancelled (at my request).
Really poor.
18 July 2026
Reply from Pro:Direct Sport
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and completely understand how frustrating it must have been to have payment taken for items that were unavailable, especially when we were unable to provide a clear timeframe for replenishment.
Having looked into this, I can see that your case is now being handled by our Customer Service team. They are currently reviewing the situation and will work to resolve this for you as quickly as possible. We appreciate your patience while they investigate and provide an update.
Please accept our sincere apologies for the inconvenience and disappointment caused. We value your feedback as it helps us identify areas where we need to improve our service and communication.
Best regards,
JT
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you were impressed with our product range and received brilliant customer service. Providing a great selection of products alongside excellent support is something we take great pride in.
Thank you for your kind feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
DELIVERY SCAMMERS
This company are Scammers. I’d advise you order straight from Nike/Adidas etc. My son ordered a pair of football boots where you have to pay delivery and return when they were too small. As they do not accept exchanges he had to order a bigger size and paid €12.56 for next day delivery which didn’t arrive til 4 days later. Told them I wanted the next day fee refunded but offered a store credit which he didn’t want. It also cost €13 to return the original boots. Don’t know why you reply to this when I can’t respond. I’ve supplied you with both order numbers numerous times through email but to no avail. STAY AWAY FROM PRO DIRECT AND ORDER STRAIGHT FROM MANUFACTURER.
7 July 2026
Unprompted review
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
Unfortunately, as no order number or order details have been added to this review, I am unable to locate your order, and as such am unable to comment specifically on this case.
We have full information around returns on our website, I'm sorry if you do not feel this is clear enough.
I am also sorry for any inconvenience caused.
Kind Regards,
JT
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you received great service and that your order arrived on time. It's always great to know we've met our customers' expectations.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Top notch service
Really good website a really good price plenty of communication regarding delivery date and brilliant condition when it arrived.
Thank you
14 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you found our website easy to use, received a great price, and appreciated the regular communication about your delivery.
It's also great to know that your order arrived in brilliant condition. Thank you for your kind feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Delivery bag arrived empty and unsealed…
Delivery bag arrived empty and unsealed inside a Royal Mail apology bag. The football shirt I ordered had either been pilfered at source, or slipped out during transit. I contacted RM at first and they informed me that Pro Direct were liable. Following an email to PD, an investigation was opened and I was issued a full refund.
There is no way of me knowing if it was just negligence or something more sinister, but it's left a sour taste in my mouth. Do better Pro Direct.
14 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry that you are unhappy with the delivery of your order.
I have taken a look into this matter, and I can see that you have been in touch with our specialist transit team in regard to this. We completely understand that this situation has been very frustrating, and this is not the quality service that we strive to provide to our customers. We sincerely hope that we will be able to provide you with a smoother and more satisfactory service if you choose to shop with us again.
Please accept our sincere apologies for any inconvenience caused.
Best regards,
IH
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you received really good service. It's great to know you had a positive experience with us and found everything met your expectations.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you found a good price and received your order quickly. It's great to know you had a positive experience shopping with us.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you received great service, found our prices competitive, and that your order arrived quickly. It's fantastic to know you had such a positive experience with us.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you were happy with your item and that it arrived very quickly. It's great to know you had a positive experience shopping with us.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're delighted to hear that you were happy with everything. It's great to know you had a positive experience with us.
Thank you for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
I still haven't received my order and…
I still haven't received my order and when I said I want compensation I received no reply
12 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry that you are unhapy with the delivery of your order.
I can see that a member of our customer service team has reached out to you via email with further information and a resolution to this matter.
Please accept our sincere apologies for any inconvenience this may have caused you.
Best regards,
IH
The Hoka trainers are excellent
The Hoka trainers are excellent. However, the delivery process from order picking to passing to the courier needs to be quicker. In addition the choice of the Royal Mail is always going to be problematic due to their inefficient service.
17 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you're enjoying your Hoka trainers.
We're sorry to hear that the delivery process did not meet your expectations. We understand how important it is for orders to be picked, packed and handed over to the courier as quickly as possible.
We also appreciate your feedback regarding both our dispatch times and your experience with Royal Mail. Comments like yours help us identify areas where we can improve.
Thank you for taking the time to share your feedback.
Kind Regards,
Pro:Direct Sport
Ordered footy boots for my Grandson
Ordered footy boots for my Grandson, online. Great site easy to navigate, arrived quickly and well packaged, even included a boot bag. Thank you he was over the moon with his boots.
23 June 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you found our website easy to navigate and that your grandson's football boots arrived quickly and well packaged.
It's great to know that the boot bag was a nice surprise and that he is happy with his new boots.
Thank you for taking the time to share your feedback.
Kind Regards,
Pro:Direct Sport
great service
16 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you received great service. It's always rewarding to know that our customers have a positive experience when shopping with us.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're happy to hear that you were pleased with the price of your Skechers Razor Aero and that your order arrived quickly. It's great to know you had a positive experience shopping with us.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
sent the wrong t-shirt size
sent the wrong t-shirt size
i ordered an 11-12 kids and got sent a M
16 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you received excellent service, with prompt delivery and regular updates throughout the process. It's great to know that everything went smoothly and that you were kept well informed.
Thank you for your feedback and for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
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