From the moment I walked into the store, the staff were attentive, supportive and friendly. I was able to shop and look around knowing that someone was there to help me if I had any questions. The cus... See more
Location
Switch locationUnit 1001, Montfichet Rd, E20 1EJ London, GB
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See what reviewers are saying
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... See more
Very professional and friendly staff at the Stratford Westfield branch. A vast different to the ones in Westfield Shepherd’s Bush where I had a bad experience several years ago. I had decided not t... See more
Company replied
From the moment I walked into the store the sales assistant greeted me with a friendly smile and asked if I needed any help while not being over bearing. I knew what I needed but didn't know the pro... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1001, Montfichet Rd, E20 1EJ, London, United Kingdom
4.8
Excellent
980 reviews
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The woman who served me was really…
The woman who served me was really lovely, showed me all my options and was very accommodating
10 August 2026
Great price so purchased
15 August 2026
Left me alone so I could pick what I…
Left me alone so I could pick what I wanted when I got to the till the young lady was very polite and helpful
15 August 2026
Great customer service
From the moment I walked into the store, the staff were attentive, supportive and friendly. I was able to shop and look around knowing that someone was there to help me if I had any questions. The customer service from start to finish was great and I left with purchases I’m very happy with.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly and helpful staff at the…
Friendly and helpful staff at the Westfield Stratford shop. Brought two sale items. Good value in the sale.
10 August 2026
Reply from ProCook - Westfield Stratford
We appreciate your positive feedback! We're so glad to hear that our team at the Westfield Stratford shop was friendly and helpful, and that you found great value in your sale purchases.
Anisa at Stratford
Anisa at Stratford, Westfield's store, was very polite, kind, and patient, and was discreet while assisting me with my email on the computer at the till.
7 August 2026
Reply from ProCook - Westfield Stratford
We're so pleased to hear our team member was polite, kind, and patient. It's wonderful that they were discreet while assisting you. Thank you for your wonderful feedback!
Friendly staff and variety of products
Friendly staff that actually come and ask if you need help. They were able to suggest items too.
7 August 2026
Reply from ProCook - Westfield Stratford
We're so glad you found our staff friendly and helpful, and that they were able to suggest items for you! Thank you for your kind feedback.
It was a pleasant experience
It was a pleasant experience, liked the product, given great advice, staff knowledgeable and very friendly, service is wonderful. I will return to shop there again.
1 August 2026
Reply from ProCook - Westfield Stratford
We're so pleased you had a pleasant experience and liked our product! We're especially glad our staff were knowledgeable and friendly, and that you found our service wonderful. We look forward to your return!
The staff at the shop was very friendly…
The staff at the shop was very friendly and helpful would definitely recommend to my friends.
Sadly I was not happy with the company dpd you use for delivery as they are a bunch of liars also their customer service I would not recommend calling them not very helpful
21 July 2026
Reply from ProCook - Westfield Stratford
We're delighted to hear that our shop staff provided you with a friendly and helpful experience. We're truly sorry to learn about your negative experience with the delivery company and their customer service. Your feedback is important to us.
Very nice persons and beautiful things…
Very nice persons and beautiful things thank you ❣️
1 August 2026
As good as ever
We had a pro cook in Kendal my home town. We miss it . While in London we popped in. We bought most of our Bakeware pans and cutlery from there. Its a great shop. Quality without paying silly prices.
26 July 2026
Multiple attempts to make my shop an…
Multiple attempts to make my shop an easier and greater experience from the staff working!
24 July 2026
The colleague serving us was very…
The colleague serving us was very polite and informative about the egg cups having a 1 year guarantee which we weren't aware of .
22 July 2026
Good Good Good Good Good Good Good Good…
Good Good Good Good Good Good Good Good Good Good Good Good
21 July 2026
The service assistants were very…
The service assistants were very helpful and attentive. Not easy to find such a service nowsday.
22 July 2026
Staff were really welcoming and helpful.
17 July 2026
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