Exceptional sales man and service. There was literally nothing we could have asked about the items we were looking at and comparing that the sales man couldn’t have answered - he was just brilliant. I... See more
Location
Switch locationUnit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ Swindon, GB
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Vistited The Outlet Centre in Swindon. Id been looking online at the gourmet saucepan sets so I roughly knew what I was after. I just wanted to say a big thank you to Amy & Sam who were both e... See more
Staff were helpful although item is wanted was not in stock told me plenty in warehouse gave phone number so I could phone to see when it was delivered.
We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after dec... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ, Swindon, United Kingdom
4.8
Excellent
614 reviews
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Great service great product
Great service great product, the staff in the Swindon shop were excellent!
19 September 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our service and products and found our staff excellent.
The workers were nice and helpful
The workers were nice and helpful, products even better and i found a lot of items there which i did not find on other stores in the same building.
18 September 2025
Reply from ProCook - Swindon
We're so happy to hear that you found our workers nice and helpful, and our products even better! We appreciate you noticing the variety of items we offer.
Reply from ProCook - Swindon
We appreciate you letting us know that our staff was helpful to you. Thank you for your positive feedback; we are so happy!
Very good experience
Good quality products and great service. Very helpful, friendly and informative staff. Shop was also well stocked.
11 September 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our products good quality and our staff helpful.
Best shopping experience in a long time
We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after deciding what set we wanted he was a further help, checking did we want non stick frying pan or not. Then advised us on knives and sharpener, utensils and offers.
13 September 2025
Reply from ProCook - Swindon
We're happy to hear that our sales assistant was helpful during your visit. It's great to know the advice on saucepans, knives, and utensils was beneficial to you. Thank you for your positive feedback!
Very helpful staff
6 September 2025
Reply from ProCook - Swindon
We appreciate your feedback! We are so glad you experienced great and pressure-free customer service; thank you for letting us know.
very pleased with the shop and staff
We were very pleased with the help the staff gave us. Nothing was too much trouble . The whole experience was good and resulted in a second purchase after advice from the assist
29 August 2025
Reply from ProCook - Swindon
We're very pleased to hear that our staff were so helpful and accommodating. It's great to know that your overall experience was positive and led to a second purchase thanks to their guidance.
Limited access
Half the shop was shut so we were unable to see half of the products
I understand that stuff might need to be moved around but doing it during open hours
28 August 2025
Reply from ProCook - Swindon
We regret that part of the shop was closed, limiting your product view. We acknowledge that this timing was inconvenient, and we'll review our procedures. Thanks for your feedback.
Reply from ProCook - Swindon
We appreciate your feedback! We're happy our staff was friendly and helpful to you, and we thank you for letting us know.
Very good and pleased with product
23 August 2025
Reply from ProCook - Swindon
We appreciate your wonderful feedback! We are delighted you are pleased with our very good product.
Helpful knowledgable staff and good…
Helpful knowledgable staff and good tools,we always use Procook.
23 August 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff and tools helpful.
Very professional
Very professional and polite young shop assistant. Paid attention to our needs and provided clear and concise product information.
26 August 2025
Reply from ProCook - Swindon
We appreciate you taking the time to share your experience. We're so happy to hear that you found our shop assistant professional and polite and that they provided clear product information.
not pushy
Acknowledged as soon as we entered the store, asked if we required help, answered questions all without being pushy.
21 August 2025
Reply from ProCook - Swindon
We're happy to hear that you felt acknowledged and received helpful, pressure-free assistance in our store. Thank you for sharing your positive experience with us!
Always love my Procook purchases
Always love my Procook purchases. Great quality, lovely cookware and from the Outlet always at a great price.
19 August 2025
friendly helpful service
Had a fault with a salt mill - replaced without any fuss or hesitation. Very friendly helpful service
21 August 2025
Reply from ProCook - Swindon
We're happy to hear that our service was helpful and the salt mill replacement was seamless. Thank you for your positive feedback; we appreciate it a lot!
Pleasant lady that served us
Pleasant lady that served us. Plenty of eye contact and smiled. Shop well stocked. Clean and tidy. Everything wrapped at the till. Wished us a good day. Service was great.
19 August 2025
Helpful staff and found what I was…
Helpful staff and found what I was looking for at a reasonable price
22 August 2025
Reply from ProCook - Swindon
We appreciate your review! We're so happy to hear you found our staff helpful and what you were looking for at a reasonable price.
Very helpful staff
Very helpful staff. Found exactly what I was looking for. Even to the point of letting me try out chopping knife before I decided which knife setwas thinking of buying.
As I spent over £100,free parking was a bonus I wasn't expecting.
19 August 2025
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