ProCook - Spalding Reviews 789

TrustScore 5 out of 5

4.9

Unit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB


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Rated 5 out of 5 stars

Salt and pepper electric mill. Bought these with confidence as everything I have bought from Pro cook has been great. Never had a problem and 3 years guarantee, you can't go wrong Staff very knowle... See more

Company replied

Rated 5 out of 5 stars

We called in at the springfields shop close to closing time , The young assistant offered advice , She was very professional, Her knowledge of products was outstanding , May I say an asset to your... See more

Rated 5 out of 5 stars

Visited ProCook in Springfield’s Designer Village, Spalding, and honestly couldn’t fault it. The staff were incredibly friendly and welcoming, and more than happy to help with anything I needed. The... See more

Company replied

Rated 5 out of 5 stars

We did not catch the staff members names, but I truly cannot remember a time where I have received such wonderful customer service. Nothing was too much trouble, the team working were knowledgable and... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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Rated 5 out of 5 stars

Salt and pepper electric mill.

Salt and pepper electric mill.
Bought these with confidence as everything I have bought from Pro cook has been great. Never had a problem and 3 years guarantee, you can't go wrong
Staff very knowledgeable and extremely helpful

28 May 2026
ProCook - Spalding logo

Reply from ProCook - Spalding

We're so glad to hear you're confident in our products and that your electric salt and pepper mills are meeting your expectations. It's wonderful that our staff was helpful!

Rated 5 out of 5 stars

We were approached in a friendly manner…

We were approached in a friendly manner by a staff member, not pushy related my purchase to a lived experience.

23 May 2026
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Reply from ProCook - Spalding

We're so happy our staff provided a friendly, non-pressured experience and connected with you personally. Thank you for your feedback!

Rated 5 out of 5 stars

The staff were friendly and…

The staff were friendly and knowledgeable. The products were stunning. The discount is jut a really good touch and I will return.

20 May 2026
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Reply from ProCook - Spalding

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our staff, products, and discount.

Rated 5 out of 5 stars

Lovely sales person -very helpful

Lovely sales person -very helpful
Great choice of items in the shop - well displayed

7 May 2026
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Reply from ProCook - Spalding

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our salesperson helpful and enjoyed our shop.

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpful. We always visit this shop when in Springfield’s shopping

8 May 2026
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Reply from ProCook - Spalding

We appreciate your kind words! We're delighted you find our staff friendly and helpful. We look forward to your next visit!

Rated 5 out of 5 stars

Going into your shop and greeted with a…

Going into your shop and greeted with a warm welcome was a good start and I specifically wanted to get a replacement item but couldn't remember what I wanted, with a helpful assistant and a simple question of, Do we have your Gmail address she scanned through all my past purchases and revealed what I was looking for and so we purchased what we were looking for and the assistant also pointed out that an extra item that I had purchased was actually in buy three for the price of two range to complete my purchases

30 April 2026
Rated 5 out of 5 stars

Nice lay out in shop,freindly staff and…

Nice lay out in shop,freindly staff and helpful my whole experience of my visit was enjoyable and my purchase was brilliant and just what I was looking for . Thank you for your service.

23 April 2026
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Reply from ProCook - Spalding

We appreciate you taking the time to share your kind words! We're so happy to hear that you found our shop layout nice, staff friendly, and purchase brilliant.

Rated 5 out of 5 stars

High praise for assistants.

The assistants are always helpful and never make you feel that you are being a nuisance asking questions about products. The item I purchased I feel is of good value.

23 April 2026
ProCook - Spalding logo

Reply from ProCook - Spalding

We appreciate you taking the time to leave us this great review! We're so happy to hear that you've found our assistants helpful and that you feel the item you purchased is of good value.

Rated 5 out of 5 stars

TOP QUALITY DISH

22 April 2026
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Reply from ProCook - Spalding

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

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