The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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See what reviewers are saying
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... See more
Company replied
While shopping for new knives, shop assistant Holly made my experience phenomenal. She didn't try and push a sale, answered all of my questions, made valuable suggestions, was warm and knowledgable.... See more
Company replied
I popped in for a small pairing knife - real life shopping is so much better for items you will use every day! An assistant approached with a smile and took to sales/security card to store behind t... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
839 reviews
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Polite and efficient
Customer assistant was very polite and efficient when I needed to pay.
I did not require any additional assistance.
17 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service appalling
Customer service appalling. No hello or can I help. Chatting amongst themselves.
At checkout no please or thank
You - very rude attitude
16 October 2026
Reply from ProCook - Portsmouth
Portsmouth
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Found what i wonted stright away
13 October 2026
Very helpful assistant in the Gunwalf…
Very helpful assistant in the Gunwalf Quays shop
12 October 2026
Reply from ProCook - Portsmouth
We're so pleased to hear that our team member at the Gunwharf Quays store provided such great assistance during your visit. Thank you for taking the time to share your wonderful feedback with us!
Great products and staff
Knowledgeable friendly staff in the Portsmouth store. Always quality products. Great service.
10 October 2026
Reply from ProCook - Portsmouth
We're so happy to hear that our Portsmouth store team provided knowledgeable and friendly service! We're also delighted that you are consistently pleased with the quality of our products. Thank you for your kind words.
Reply from ProCook - Portsmouth
We're so pleased to hear that you had such a great experience with our team during your visit.
First class quality
I can nearly always find what I need in ProCook. I love to visit the shop as it stocks so much. The quality is always first class and often there are items I can’t find anywhere else.
6 October 2026
Reply from ProCook - Portsmouth
We're so pleased to hear how much you enjoy visiting our store and exploring our wide range of stock. It's wonderful that you consistently find first-class quality and unique items with us!
Made very welcome by the delightful…
Made very welcome by the delightful assistant.
Very good advice and will return again soon Thankyou
1 October 2026
Reply from ProCook - Portsmouth
We're so happy to hear that you felt so welcome and received such great guidance during your visit! We look forward to seeing you again soon, and thank you for your kind words.
Staff were very friendly and…
Staff were very friendly and approachable. Could ask for better service.
30 September 2026
Very helpful staff
26 September 2026
Lack of service
Having made trip to store found I could have saved 10% on line and got free delivery with amount spent
Got home and found I was 1 item missing that had obviously been left on cash desk
Now either have to pay for delivery or take an hour out of my day and pay £3.50 to park to get missing item
29 September 2026
Reply from ProCook - Portsmouth
Heather
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Reply from ProCook - Portsmouth
We're so pleased to hear that you found our team member to be very helpful and knowledgeable. We truly appreciate your positive feedback!
Staff very helpful and welcoming
Staff very helpful and welcoming. Found what we wanted, store layout very good. Thank you 😊
25 September 2026
Excellent services and staffs are very…
Excellent services and staffs are very friendly.
19 September 2026
Excellent Service
The sales lady was very helpful and explained all about the knifes.
19 September 2026
Very helpful staff
18 September 2026
A cornucopia of kitchen goodies
What a fantastic shop! I was looking for some kitchen knives just for day to day use and found an amazing selection. I could have bought so many items in that place. Incredible!
14 September 2026
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