Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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See what reviewers are saying
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
Company replied
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and eff... See more
Company replied
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
335 reviews
Asks customers to review
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People are really helpful.
12 July 2026
Delightful store
Delightful store - Lovely presentation exceptionally good service and the product we purchased is first class
15 July 2026
Pro cook Westgate
Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
15 July 2026
Comprehensive guidance and excellent…
Comprehensive guidance and excellent advice on purchases.
Brilliant service. Would strongly recommend the Westgate shop.
13 July 2026
brilliant company
Super, the ladies were helpful and very nice. I am thrilled with my kitchen knives.
10 July 2026
As expected
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Superb service from a sales person
Superb service from a sales person
He explained to us patiently and guided us on using the non-stick pan properly.
2 July 2026
Reply from ProCook - Oxford
We're so pleased you experienced superb service from our salesperson! We're glad they patiently explained and guided you on using your non-stick pan properly. Thank you for your wonderful feedback!
Fantastic service
The website is easy to use, and when I have shopped in store the staff are always friendly and helpful. The products are priced fairly and have a premium feel to them.
23 June 2026
Reply from ProCook - Oxford
We're so pleased you found our website easy to use and our in-store team friendly and helpful. It's wonderful to hear you appreciate our fairly priced, premium products!
Bought cutlery and wine glasses
Bought cutlery and wine glasses. Good choice of products at a reasonable price. Helpful staff.
3 July 2026
Reply from ProCook - Oxford
We're so glad you found a good selection of products, including cutlery and wine glasses, at reasonable prices. It's wonderful to hear our staff was helpful!
The staff were very helpful
The staff were very helpful, helping me find the product I wanted .
20 June 2026
Reply from ProCook - Oxford
We're glad our staff helped you find what you needed. We appreciate your feedback!
A joyful adventure every time
Everything available. Great prices. Wonderful service. What more could you ask for?
15 June 2026
Absolutely brilliant customer service…
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we purchased the knives that suited our budget and needs making home cooking a pleasure.
14 June 2026
Reply from ProCook - Oxford
We're so pleased you received brilliant customer service and expert guidance on your knife selection. It's wonderful that our team's knowledge helped you find the perfect knives for your home cooking!
Reply from ProCook - Oxford
We're glad our cheerful staff provided effective service.
good quality products
10 June 2026
Good product & great service
7 June 2026
I was able to find exactly what I…
I was able to find exactly what I needed. The kitchen knives were affordable, and staff was very helpful in choosing which knives a new cook needs.
30 May 2026
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