I purchased a few items at discounted rates in the ProCook store at O2 shopping centre. The purchased items seemed to be of good quality and came with a 10 year warranty. I can't be any more satisfied... See more
Company replied
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
Great knowledge of staff Good area Lovely small to medium shop Need more options on chopping boards woth different sizes, especially for wooden chopping boards. Nothing else to state.
Company replied
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number o... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
383 reviews
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Friendly staff
Friendly staff, quality products, and an all-around enjoyable shopping experience.
27 May 2026
Reply from ProCook - O2 Icon
We're so glad you enjoyed our staff, products, and overall shopping experience. Thank you for your kind words!
Shopping at ProCook store
I purchased a few items at discounted rates in the ProCook store at O2 shopping centre. The purchased items seemed to be of good quality and came with a 10 year warranty. I can't be any more satisfied with the purchase.
25 May 2026
Reply from ProCook - O2 Icon
We are so pleased to hear you are satisfied with your recent ProCook purchase from our O2 store! We appreciate your kind words.
Good customer service
Staff were great and guided me to the right products. I was very happy with my cast iron pot as the colour I wanted had further discounts.
28 May 2026
Reply from ProCook - O2 Icon
We're so glad our staff could assist you in finding the perfect cast iron pot and that you were pleased with the discount!
Reply from ProCook - O2 Icon
We're happy you loved our knives set! Thank you for your positive feedback.
Reply from ProCook - O2 Icon
We appreciate your kind words.
Reply from ProCook - O2 Icon
We're glad you enjoyed our products and customer care!
Friendly polite and experienced staff
Friendly polite and experienced staff, clean and tidy location. Variety of goods at great prices and special offers available.
18 May 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed your visit.
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience. We appreciate your feedback.
Knowledgable staff
Knowledgable staff, fantastic roasting pans at a very reasonable price
16 May 2026
Reply from ProCook - O2 Icon
We appreciate your wonderful review! We're so happy you enjoyed our staff and pans.
Best shopping experience
As always this is my favourite shop. The products are well made. I wish I could buy everything 😀. One day...
The customer service is 5star. Everyone is very polite and helpful.
16 May 2026
Reply from ProCook - O2 Icon
We're so glad to hear we're your favorite shop and that you appreciate our well-made products! Your kind words about our 5-star customer service are truly valued.
friendly and professional staffs
friendly and professional staffs, helpful and know my needs , thx, products in good quality, thanks
15 May 2026
Reply from ProCook - O2 Icon
We're so glad you found our staff friendly, professional, and helpful. Thank you for appreciating our quality products!
Great knowledge of staff
Great knowledge of staff
Good area
Lovely small to medium shop
Need more options on chopping boards woth different sizes, especially for wooden chopping boards. Nothing else to state.
3 May 2026
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience and appreciate your kind words about our staff and shop! We'll definitely consider adding more chopping board options.
Reply from ProCook - O2 Icon
We appreciate you letting us know that you think our products are excellent; it means a lot to our team that you recognize our hard work!
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Had very bad experience.
17 April 2026
Reply from ProCook - O2 Icon
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Kitchen knives.
The vast product range in the shop was excellent and the staff very knowledgeable, attentive and helpful. Overall it was a pleasant experience.
20 April 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our product range excellent and our staff helpful, and that you had a pleasant experience.
The staff was very attentive and…
The staff was very attentive and professional. Answered all my questions and explain everything about the products I wanted to purchase
11 April 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was attentive, professional, and helpful to you.
Excellent service and very helpful team
18 April 2026
good service
23 March 2026
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