The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... See more
Company replied
Location
Switch locationUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... See more
Company replied
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... See more
Company replied
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, United Kingdom
4.8
Excellent
585 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Norwich
We appreciate your positive feedback! We're so happy you liked our customer service and product choices.
Reply from ProCook - Norwich
We appreciate you taking the time to let us know that our staff was helpful and friendly during your visit with us.
Great customer service.
Great customer service, very friendly, knowledgeable and professional. Overall great experience.
3 November 2025
Reply from ProCook - Norwich
We appreciate you sharing your positive experience! We're so glad to hear that you found our customer service knowledgeable, friendly, and professional.
Reply from ProCook - Norwich
We appreciate your positive feedback. We are so happy you enjoyed our great selection and professional, friendly service.
Reply from ProCook - Norwich
We appreciate you letting us know our staff was lovely and knowledgeable! We are so happy to hear it.
Reply from ProCook - Norwich
We appreciate your positive feedback regarding our helpful staff and good products; we are so happy you enjoyed them!
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff were amazing.
25 October 2025
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent choice of stock
Excellent choice of stock. Had everything we were looking for. Was very impressed with range of items for arthritic hands. Norwich staff lovely & friendly. Will be going in again soon.
21 October 2025
Reply from ProCook - Norwich
We're delighted you were impressed with our excellent stock choice and range of items for arthritic hands. We're so glad to hear that you found our Norwich staff lovely and friendly, and we appreciate your positive feedback!
Reply from ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear that our professional staff was easy to deal with for you. Thank you.
Great Sales assistants, lovely choice of items.
All the sales assistants were so helpful during our visit to the Norwich store. I'm a wheelchair user and getting around the store isn't always easy, but they were happy to find what I needed and bring it to me with different options and take what I wanted to the till for me. They were all very friendly. The new store in Chantry Place has a lovely choice of items too.
14 October 2025
Reply from ProCook - Norwich
We appreciate your positive feedback! We're happy to hear that the sales assistants in our Norwich store were so helpful during your visit and made it easier for you to get around. It's great to know you found a lovely choice of items in our new store.
Reply from ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear you liked our shop's layout and found our staff helpful and friendly.
Not a Notcutts
This is not at notcutts but at the Chantey shopping mall in the city centre.
Staff were very polite and knew what I needed after I had a quick chat with them.
5 October 2025
Reply from ProCook - Norwich
We appreciate your feedback and are happy to hear that our staff at the Chantey shopping mall location were polite and helpful. We're glad they could assist you effectively!
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great service
Great service, was going to buy separately as couldn’t see a set but sale associate said there was a set which worked out better value. She was very helpful, happy and polite.
Pro cook store in Norwich, chantry place
13 October 2025
Reply from ProCook - Norwich
We're glad you enjoyed your experience in our Norwich store. It's great to hear that our sales associate was helpful and that you found better value with the set. Thank you for your positive feedback!
Great service!
12 October 2025
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff friendly and helpful
Staff friendly and helpful, good range of kitchen equipment and found exactly what I wanted!
12 October 2025
Reply from ProCook - Norwich
We're so happy to hear that you found our staff friendly and helpful! We're glad you discovered exactly what you wanted from our good range of equipment.
I have not visited a ProCook shop…
I have not visited a ProCook shop before. Super chap helped me choose a product (steamer basket). He was very knowledgable and patient with my endless questions. Left with my new steamer and an eye on a kettle for an Induction Hob. Great store and will use again.
10 October 2025
Reply from ProCook - Norwich
We're glad you enjoyed your first visit to our shop and found our colleague helpful. We appreciate you mentioning their knowledge and patience while assisting you with your purchase. We hope you enjoy your new steamer, and we look forward to seeing you again when you're ready for a kettle!
Great shop with massive choices and the…
Great shop with massive choices and the young lady who helped us was extremely knowledgeable and helpful will definitely shop therr again
9 October 2025
Reply from ProCook - Norwich
We're glad you enjoyed your experience and found our selection massive. We appreciate your kind words regarding our team member's knowledge and helpfulness. We look forward to your next visit!
It works perfectly and is excellent…
It works perfectly and is excellent value for what it cost.
10 October 2025
Reply from ProCook - Norwich
We're happy to hear that our product works perfectly for you and that you consider it an excellent value. Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.