Brilliant shop, beautiful displays, well stocked with everything you need. Very polite and helpful staff, Nothing is a problem and eager to assist.
Location
Switch locationUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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See what reviewers are saying
Dionne was fantastic in helping us purchase some new knives. Friendly and knowledgable she was only too happy to show us a range of knives. She built lovely rapport with us and even offered to bring a... See more
Company replied
Lovely shop with a wide selection of quality products. I was able to find what I wanted and pleasantly surprised at the good quality and competitive price. Staff were friendly and helpful and I was... See more
Company replied
I bought a knife sharpener as a gift as I already have one. The shop assistant was knowledgeable about the product and recommended a cheaper one, I knew what I wanted and we had a good conversation re... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, United Kingdom
4.9
Excellent
623 reviews
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excellent staff and good knowledge of…
excellent staff and good knowledge of product
24 September 2026
Quick efficient service
Quick efficient service. Had the one egg frying pan ready to purchase advised not to as unsuitable for induction hob. We have induction hob, information very much appreciated.
24 September 2026
Lovely wine glasses and a great…
Lovely wine glasses and a great selection within the store.
23 September 2026
Very helpful staff
Very helpful staff, shop always looks pristine and very clean and tidy whenever you pop in
19 September 2026
fantastic products, service was great in store!
Honestly I walked in yo the shop at the Metro Centre store on Thursday 17th September, in the morning, maybe around 10:30am and the service was great, was getting some fantastic information about some knives I’ve been interested in and the lady that was at the shop gave a great service and i found what I was looking for, staff, product and service all fantastic - thank you
17 September 2026
Helpful assistant in the shop.
11 September 2026
Purchased in store and online
Purchased in store and online. Experience very good and products are of a high quality.
7 September 2026
Very helpful friendly staff.
Very helpful friendly staff.
Nice product, reasonably priced.
9 September 2026
Very very helpful staff
Very very helpful staff, knew the product very well. Would go back
8 September 2026
Staff member pleasant and helpful
Staff member pleasant and helpful. Accompanied me to item I wished to purchase. Checked how it operated. Purchased it and very happy
4 September 2026
Friendliness ofcthe member of staff and…
Friendliness ofcthe member of staff and hiw helpful they were.
1 September 2026
Purchased a superb set of knives with…
Purchased a superb set of knives with very helpful advice and professional, friendly service.
29 August 2026
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