Hugely knowledgeable and helpful staff. Personal service above and beyond including holding purchases till other shopping done. Service like this is why we need to stop online shopping and get back to... See more
Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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See what reviewers are saying
I always buy Pro cook , good quality product at very reasonable prices. I always go to the Livingston shop rather than buy online so I can ask questions face to face and feel the items I'm looking to... See more
Company replied
Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
Company replied
Hi, I was in the store in livingstone last week looking at the dinner sets snd the staff member asked me if I needed some help, I explained that im not sure what dinner set to purchase at this mom... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
787 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Availability of items.
16 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly helpful service
Great range of high quality excellent value products. Helpful friendly service
16 December 2025
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear you were pleased with our products and service.
High Quality Products
The range of high quality products is impressive and the staff are helpful and able to advise on products.
16 December 2025
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were impressed with our high quality products and helpful staff.
Shopping experience
The staff were very knowledgeable and extremely helpful.
I also think my purchase was value for money.
11 December 2025
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and knowledgeable and that you found value for money.
Reply from ProCook - Livingston
We appreciate your positive feedback. We are so happy to hear that you found good quality items and helpful staff.
A very pleasant young man served us and…
A very pleasant young man served us and was very helpful as he pointed out that we could have a discount as we had been in and bought an item two hours previously.
13 December 2025
Reply from ProCook - Livingston
We're glad you enjoyed your experience and appreciated the helpful service. It's wonderful to know our team member ensured you received the appropriate discount. Thank you for your positive feedback!
Good advice and help in purchasing what…
Good advice and help in purchasing what we wanted
9 December 2025
Easy to order and flexible quick…
Easy to order and flexible quick delivery.
Great quality product
16 November 2025
Reply from ProCook - Livingston
We're happy to hear that you found ordering easy and delivery quick. We appreciate your feedback on the great quality product.
Quality of goods and helpful staff
19 November 2025
Reply from ProCook - Livingston
We're happy to hear that you found our goods of high quality and our staff helpful. Thank you for your positive feedback!
Fantastic experience
We have shopped in ProCook Livingston for several years and we always leave with a smile on our face and in a great mood.
The staff particularly Joanne were amazing as always. Professional, friendly, knowledgeable and happy to spend time with you. A real credit to the company. Well done guys
28 November 2025
Unprompted review
Reply from ProCook - Livingston
We're happy to hear that you consistently enjoy shopping at our Livingston store! We appreciate your kind words regarding the team's professionalism and knowledge. It's great to know they make your visits memorable. Thank you for your positive feedback!
No Problems - All Good
A good selection was available and the prices were reasonable. Staff friendly and helpful, providing a good service. Thank you.
20 November 2025
Reply from ProCook - Livingston
We're happy to hear that you had a positive experience with our selection, prices, and staff! We appreciate you taking the time to share your kind words and thank you for your feedback.
Choice of offers was good and staff in…
Choice of offers was good and staff in store were very helpful and friendly
17 November 2025
Reply from ProCook - Livingston
We're happy to hear that you found our offers appealing and our team helpful! We appreciate you taking the time to share your positive experience with us.
Reply from ProCook - Livingston
We appreciate you mentioning our staff's helpful assistance with locating items and answering questions. We're happy to hear that.
Exemplary Service
I had reason to seek a replacement pan due to a problem with it. I received exemplary service from Stewart in the Livingston store, who initially sought to understand the problem and then guided me through the replacement process, including offering his own thoughts and recommendations on a suitable alternative. 48 hours later I am now in receipt of the new pan and delighted with it. Thanks
20 November 2025
Reply from ProCook - Livingston
We're happy to hear that you received such great support during the replacement process. It's wonderful that our team member helped you find a suitable alternative. Thank you for sharing your positive experience!
Reply from ProCook - Livingston
We're glad you enjoyed your experience with our team and selection. Thank you for your positive feedback; it means a lot to us.
Reply from ProCook - Livingston
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Livingston
We appreciate your positive feedback! We are so happy to hear you liked our product and staff, and that you found a great price.
Large selection of items so able to…
Large selection of items so able to find out that was suitable for us
13 November 2025
Reply from ProCook - Livingston
We're happy to hear that you found a suitable item from our large selection. Thank you for your positive feedback; we appreciate it a lot.
Good selection of products
12 November 2025
Reply from ProCook - Livingston
We appreciate your positive feedback! We're delighted you appreciate our product selection; it means a lot to us.
great selection of quality items
great selection of quality items , friendly non pushy staff
9 November 2025
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy you liked our quality items and friendly staff.
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