Just been in with a Professional Granite frying pan that has a 25yr warranty. I have used regularly since purchase in 2023 & the non-stick coating is starting to peel. I've never put in the dishwash... See more
Location
Switch location20-21 High Street, BN7 2LN Lewes, GB
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See what reviewers are saying
Very good service .not a booklet on care , however strange to purchase a good quality kettle for £50.00 and not to provide a cardboard box for protection but having to pay an extra 10p for a plastic... See more
Great selection of cookware & helpful, friendly, knowledgeable staff. Having just moved to a house with an Induction hob, we needed new pans that would be suitable. Not only was there a favourable pri... See more
Had an issue with 1 of my pans I bought from pro cook excellent customer service replacement pan was sent out 10/10 service there pans are covered for 26 years 💪💯😁
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
20-21 High Street, BN7 2LN, Lewes, United Kingdom
4.9
Excellent
432 reviews
Asks customers to review
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Very good service .however strange to…
Very good service .not a booklet on care , however strange to purchase a good quality kettle for £50.00 and not to provide a cardboard box for protection but having to pay an extra 10p for a plastic bag...strange.
How do they deliver when purchased on line ,also in a plastic bag.?
15 July 2026
Good service an helpful staff
10 July 2026
Polite and helpful staff
10 July 2026
The friendly staff and their knowledge…
The friendly staff and their knowledge of the products.
13 July 2026
Had an issue with 1 of my pans I bought…
Had an issue with 1 of my pans I bought from pro cook excellent customer service replacement pan was sent out 10/10 service there pans are covered for 26 years 💪💯😁
14 July 2026
Unprompted review
A company that actually honours warranties
Just been in with a Professional Granite frying pan that has a 25yr warranty. I have used regularly since purchase in 2023 & the non-stick coating is starting to peel. I've never put in the dishwasher or used metal utensils, but I do sometimes fry with olive oil, & I learnt that that is a big No-No for non-stick pans as it burns easily. I had no idea & hadn't been told this when I bought the pan.
Resigned to taking it home, I was really impressed & delighted when the manager said she's replace it as a goodwill gesture on this occasion. A big thank you to ProCook & I've learnt a valuable lesson. Great service
14 July 2026
Very helpful service
8 July 2026
Great staff and products
The sales assistant was knowledgeable and extremely helpful. She gave us time to make our decision without being pushy.
12 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely new store
Lovely new store, lovely layout. Staff were very helpful. Brought a dinner service and a set of knives and forks.
11 July 2026
Reply from ProCook - Lewes
We're so glad you enjoyed our new store's layout and found our staff very helpful. We hope you love your new dinner service and cutlery!
Reply from ProCook - Lewes
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be friendly and helpful during your visit.
All food and staff
All food, starters, deserts and snacks tried have been perfect for us. The staff are amazing, fun, informative and informative.
8 July 2026
Reply from ProCook - Lewes
! It's wonderful to know our staff are amazing and informative.
Love to see the new store well done it…
Love to see the new store well done it looks amazing
8 July 2026
Fantastic
Fantastic, I already had a full set of stainless steel pans but the half price sale in Lewes allowed me to buy the matching sauté pan at an amazing price !
10 June 2026
Reply from ProCook - Lewes
We're so happy to hear you found the perfect sauté pan in Lewes at such a great price! We appreciate your kind words.
Super helpful shop assistant
Super helpful shop assistant - able to answer all my questions about the different knife on sale
13 June 2026
Excellent service
6 June 2026
Good products at a very good (sale) price
Given the shop was undergoing a relocation sale which had left shelves depleted, we found what we wanted and and a few other bits and pieces.
And a generous sale discount helped as well.
11 June 2026
Reply from ProCook - Lewes
We're delighted you found what you needed and appreciated the sale discount despite our relocation. We value your understanding during this transition.
went in to buy a whole new kitchen
went in to buy a whole new kitchen, staff were amazing, very helpful. got all I wanted in one place, perfect. also know the quality will be very good as well.
8 June 2026
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