The kitchen knife and serving spoon perform effectively for their intended purposes. The knife cuts cleanly, and the serving spoon is practical for daily use. Overall, this product meets expectations... See more
Company replied
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love the shop ( though its hard to leave without buying another new knife ) good selection, they always seem to have what i need and good quality. They staff are friendly, helpful and knowledgeable
Company replied
Customer service was excellent,very friendly person on the till and nothing was too much trouble. We bought 2 teapots & 6 cups and saucers . I large and 1 smaller oven tray. The quality is very import... See more
Company replied
The member of staff was very knowledgeable an helpful. She was a real pleasure to be served by an made the whole experience very easy. We bought our plates, bows and cutlery from pro cook around a... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
770 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
The assistant was very helpful and friendly and able to advise us on the product we were looking for.
31 May 2026
Reply from ProCook - Lakeside
We're so glad our team was helpful and friendly, providing excellent advice on your product search. Thank you for your kind words!
Great customer service.
28 May 2026
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Lakeside
We're glad you liked the color! We appreciate your positive feedback.
The kitchen knife and serving spoon…
The kitchen knife and serving spoon perform effectively for their intended purposes. The knife cuts cleanly, and the serving spoon is practical for daily use. Overall, this product meets expectations for quality and function.
25 May 2026
Reply from ProCook - Lakeside
We are so glad to hear our kitchen knife and serving spoon are meeting your expectations for quality and function. Thank you for your positive feedback!
Excellent service from staff, showed us various options, no hard sell just excellent customer facing service.
Excellent service from staff, very knowledgeable and helpful. Purchased exactly what we wanted.
25 May 2026
Reply from ProCook - Lakeside
We're so pleased our knowledgeable team provided excellent service and helped you find exactly what you wanted. Thank you!
Great service and help in finding the…
Great service and help in finding the right product.
23 May 2026
Reply from ProCook - Lakeside
We're so glad we could help you find the perfect product! Thank you for your kind words.
Customer assistance were very helpful
Customer assistance were very helpful, and pleasant, found product I wanted
20 May 2026
Reply from ProCook - Lakeside
We're so glad our team was helpful and pleasant, and you found what you needed! Thank you!
Great staff
The staff that helped me in store was knowledgeable and friendly. She gave us personable tips which helped to persuade me to buy it
17 May 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff was knowledgeable and friendly, and provided helpful tips.
Really helpful staff who are friendly…
Really helpful staff who are friendly and knowledgable without being pushy.
16 May 2026
Reply from ProCook - Lakeside
We're so glad our staff was friendly, knowledgeable, and helpful without being pushy. Thank you!
Reply from ProCook - Lakeside
We're glad our staff was friendly and helpful, and you liked our quality products!
Great service very helpful and friendly…
Great service very helpful and friendly staff. Everything displayed beautifully.
8 May 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to share your experience! We're so happy to hear that you found our staff helpful and friendly and the displays beautiful.
Very helpful well informed staff & lots…
Very helpful well informed staff & lots of stock
12 May 2026
Reply from ProCook - Lakeside
We appreciate you sharing that our staff was helpful and well-informed!
Customer service was excellent,very…
Customer service was excellent,very friendly person on the till and nothing was too much trouble. We bought 2 teapots & 6 cups and saucers . I large and 1 smaller oven tray. The quality is very important to us and we are very happy around.
8 May 2026
Reply from ProCook - Lakeside
We are so pleased to hear you had such a positive experience with us and found our team friendly and helpful. We truly appreciate your kind words about the quality of your purchases.
Reply from ProCook - Lakeside
We appreciate you taking the time to share your positive shopping experience with us; we are so glad you found our store helpful and pleasant. Please could you upgrade your rating to reflect this, we would appreciate this.
Walked in saw what we wanted asked the…
Walked in saw what we wanted asked the assistant and she got what we needed great service
7 May 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to share your experience! We're so happy to hear you received great service.
Fast service and helpful lady to.
6 May 2026
Reply from ProCook - Lakeside
We appreciate your kind words.
Great store good staff
Love the shop ( though its hard to leave without buying another new knife ) good selection, they always seem to have what i need and good quality.
They staff are friendly, helpful and knowledgeable
5 May 2026
Reply from ProCook - Lakeside
We're so happy you enjoy our shop and find our selection to be good quality! It's wonderful to hear our staff are friendly, helpful, and knowledgeable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.