Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... See more
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
The couple of guys I dealt with were so good and so helpful, holding a display item for me that was otherwise out of stock. The well-reviewed 400 ml milk frother has proved to be an excellent buy. I... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
797 reviews
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I went to Procook shop in Kingston…
I went to Procook shop in Kingston shopping centre, the staff were amazing and helpful. Love to go back there and to buy more stuff for our new home soon.
29 October 2025
Reply from ProCook - Kingston
We appreciate you sharing your positive experience! We are so happy you found our products great and our service excellent.
Friendly and helpful staff
23 October 2025
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly and knowledgeable staff
25 October 2025
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Kingston
We appreciate your positive feedback regarding our good shop, products and helpful staff; we are so happy you enjoyed them!
The Pro- cook in Kingston stsff could…
The Pro- cook in Kingston stsff could see I was looking and help me find what I was looking for - another member said about a bag which needed as my plastic bag wasn’t enough and service was quick and very good - wrapped my purchase.
24 October 2025
Reply from ProCook - Kingston
We're happy to hear that our team assisted you in finding what you were looking for and provided excellent service. We appreciate your positive feedback regarding the wrapping of your purchase and the assistance with the bag.
Great place to shop
The look as you enter the store is and has always been amazing,one feels like buying everything.
22 October 2025
Reply from ProCook - Kingston
We're happy to hear that you enjoy the store's atmosphere and find our selection appealing. Thank you for sharing your positive experience with us!
The lady who’s served me (sorry didn’t…
The lady who’s served me (sorry didn’t got her name) she was so nice, polite showed me what I was asking for. Told me about promotion.she was so friendly no pushing very good customer service
16 October 2025
Reply from ProCook - Kingston
We're happy to hear that the service you received was so nice and polite. It's great to know that the employee showed you what you were asking for, told you about the promotion, and provided very good customer service. We appreciate your positive feedback!
Reply from ProCook - Kingston
We appreciate you letting us know about our helpful staff and the quality of our stuff! We are so happy to hear it.
quality products
14 October 2025
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
staff at kingston were brilliant.
18 October 2025
Reply from ProCook - Kingston
We appreciate you sharing that our staff was brilliant. We are so glad to hear it!
Reply from ProCook - Kingston
We appreciate your positive feedback! We are so happy you liked our product and found our customer service excellent.
Very helpful and friendly staff.
16 October 2025
Reply from ProCook - Kingston
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Yaking Note
When I made a suggestion about a possible future product, the staff seemed disinterested. Perfunctory service.
14 October 2025
Reply from ProCook - Kingston
We appreciate your feedback and regret that our service did not meet your expectations regarding your product suggestion. We will address this internally.
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you find our staff friendly and knowledgeable and like our store.
Having spoken to 2 people across 2 of…
Having spoken to 2 people across 2 of your stores in 2 cities; it seems you provide good training. Both were very knowledgeable about the products; both were patient and nice. Lady manager in Kingston and Male Manager in Bristol, both were very helpful.
We bought a 3 pan set, at a good price. We have used your pans before; quality seems quite good. Stores keep looking nicer with more products.
In addition we have learnt not to wash these non-stick pans in dishwasher, and we know exactly why. Dishwashers seem to shorten the life of most dishes/items we put in it; due to the very harsh chemicals they use.
We will of course NOT wash our new pans in the dish washer.
2 October 2025
Reply from ProCook - Kingston
We're happy to hear that you had positive experiences in our Kingston and Bristol stores. It's great to know our team members were knowledgeable, patient, and helpful. We appreciate your feedback on our pan set and store improvements. Thank you for sharing your insights on dishwasher use!
The service was very good we found what…
The service was very good we found what we required.
5 October 2025
Reply from ProCook - Kingston
We appreciate you sharing your experience with us! We are so glad that our service was helpful and you found what you needed.
Really helpful staff and a lovely shop…
Really helpful staff and a lovely shop to shop in. Lots of stock.
4 October 2025
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and enjoyed our shop.
First impressions are very good
First impressions are that this is a well made pan with a non stick coating that looks and feels very robust. Used once do far and the surface performance was exceptional. I would have preferred a shorter handle for storage but that’s a bit picky on a product that appears at first use to be very good.
8 October 2025
Reply from ProCook - Kingston
We're happy to hear that you find our pan well-made with exceptional non-stick performance! We appreciate your feedback regarding the handle length and will consider this for future designs. Thanks for sharing your initial positive experience.
The god quality of all your products…
The god quality of all your products and the good assistant of the personnel.
7 October 2025
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our products' quality and our personnel's assistance.
Staff are very accommodating and…
Staff are very accommodating and friendly. Good sales talk.
2 October 2025
Reply from ProCook - Kingston
We appreciate your positive feedback! We are so happy to hear that you found our staff accommodating and friendly and liked their sales talk.
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