The sales assistant was helpful and efficient and knowledgeable A great service by the lady . The knives are very good quality and there was a lot to choose from. I like the fact they have a ten year... See more
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The store is invitingly and clearly set out. There was a member of staff behind a counter near the entrance and she welcomed me and asked what I was looking for, she then found the item on her scre... See more
Company replied
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
I have been served several times at ProCook Hereford, and every experience has been excellent. Luke was extremely kind, polite, and very knowledgeable. He took the time to explain the di... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
308 reviews
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Great advice in store and the products…
Great advice in store and the products are very high quality.
Knowledgeable staff and kitchen products that you just want them all
10 December 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear about the great advice and high quality products you experienced.
Great shop with lovely staff.
I bought items that I had to return as they were not suitable. My return was accepted with no problem and my payment was credited to my account the following day. The lady that served me also helped with my new purchase. She was a trainee and was very helpful and pleasant. Lovely shop, beautifully presented with superb products and reasonably priced.
9 December 2025
Hereford pro Cook – nice staff
Helpful staff in the Hereford pro Cook
23 November 2025
Unprompted review
Reply from ProCook - Hereford
We're glad you found our staff helpful at the Hereford store. We appreciate your positive feedback and your recognition.
Staff were helpful and friendly
19 November 2025
Reply from ProCook - Hereford
We're happy to hear that our staff were helpful and friendly! We appreciate your positive feedback.
Excellent staff !!
The three young ladies working in your Hereford store were all extremely attentive and helpful ! Helping us with information about the products we bought and getting us the best deal we could !!
18 November 2025
Reply from ProCook - Hereford
We're happy to hear that the team in our Hereford store was so attentive and helpful during your visit. We appreciate you acknowledging their efforts to provide information and the best deals!
Very happy with this purchase
Very happy with this purchase. I was looking forward to receiving this as a Xmas present 🎁
16 November 2025
Reply from ProCook - Hereford
We're happy to hear that you are very pleased with your purchase! We appreciate you sharing that you looked forward to receiving it as a Christmas present.
Reply from ProCook - Hereford
We appreciate you sharing your positive experience! We are so happy you found our product and store experience great.
Excellent customer service will buy…
Excellent customer service will buy from them again
18 November 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this positive feedback! We are so glad you had excellent customer service.
Discount not issued as advertised and…
Discount not issued as advertised and advised by staff. Unfortunately did not realise until we had got home & live over 100miles away.
17 November 2025
Reply from ProCook - Hereford
We regret that the advertised discount was not applied and that you realized this after returning home. We appreciate your feedback and will address this with our team.
Everyone was very friendly and helpful
12 November 2025
Reply from ProCook - Hereford
We're so glad to hear that everyone was friendly and helpful! Thank you for your positive feedback; it means a lot to us.
Was looking for a gift for my wife's…
Was looking for a gift for my wife's birthday, manager luke went above and beyond to help show me all the knives he thought would be suitable and picked me a set which was on special offer for a fantastic price. My wife was over the moon.
13 November 2025
Reply from ProCook - Hereford
We're happy to hear that you found the perfect birthday gift! We appreciate your positive feedback regarding the assistance you received and that your wife was delighted with the knives. Thank you!
Reply from ProCook - Hereford
We appreciate your positive feedback! We are so happy to hear you found our staff knowledgeable and liked our selection.
Knowledgeable staff
The staff in Pro Cook Hereford have exceeded my expectations yet again. They are friendly, knowledgeable and helpful. I went in with some ideas and came out with two great presents for my son and some useful information.
10 November 2025
Reply from ProCook - Hereford
We're happy to hear that our team's knowledge and helpfulness exceeded your expectations. It's great you found perfect presents and useful information. We appreciate your positive feedback!
All the workers were very helpful
All the workers were very helpful, and were very professional, with the information about the products .The shop had a big selection and well displayed.
9 November 2025
Reply from ProCook - Hereford
We're happy to hear that you found our workers very helpful and professional, especially with their product knowledge. We appreciate your positive feedback regarding our big selection and display!
Great service as always.
7 November 2025
Reply from ProCook - Hereford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Such helpful and knowledgeable staff in…
Such helpful and knowledgeable staff in the Hereford store
9 November 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our Hereford store staff helpful and knowledgeable.
Very happy with the service and help I…
Very happy with the service and help I was given
9 November 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We are so happy to hear about the service and help you received.
Great products and a really helpful…
Great products and a really helpful sales assistant. And a good offer.,
8 November 2025
Reply from ProCook - Hereford
We appreciate your positive feedback! We are so happy you liked our great products, helpful sales assistant, and good offer.
Reply from ProCook - Hereford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Nice to visit a store
I have shopped online with Procook; this was the first time I had visited a store. There was a huge selection of cookware and it was great to be able to browse and see the actual products. The staff were friendly and helpful.
6 November 2025
Reply from ProCook - Hereford
We're glad to hear you enjoyed visiting our store and seeing our cookware selection in person. It's great to know our staff were friendly and helpful. We appreciate your feedback!
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