The sales assistant was helpful and efficient and knowledgeable A great service by the lady . The knives are very good quality and there was a lot to choose from. I like the fact they have a ten year... See more
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The store is invitingly and clearly set out. There was a member of staff behind a counter near the entrance and she welcomed me and asked what I was looking for, she then found the item on her scre... See more
Company replied
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
I have been served several times at ProCook Hereford, and every experience has been excellent. Luke was extremely kind, polite, and very knowledgeable. He took the time to explain the di... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
309 reviews
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Excellent store
Excellent store, products beautifully displayed and the staff were so good. Could not fault our experience.
12 June 2026
Sylvia was amazing and friendly
Sylvia was amazing and friendly. Really helpful and well informed. Thanks so much, definitely be back
8 June 2026
Unprompted review
They was very helpful and gave us a…
They was very helpful and gave us a demonstration in the Hereford shop. We are very pleased with the product.
1 June 2026
Lovely staff who were very helpful and…
Lovely staff who were very helpful and knowledgable. Great product and a nicely laid out shop. Full marks!
30 May 2026
Nice friendly service.
29 May 2026
Gentleman in your Hereford shop was so…
Gentleman in your Hereford shop was so helpful… I recommend your store
2 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady that served me was very…
The lady that served me was very informative about the product I was buying
1 June 2026
Reply from ProCook - Hereford
We're so glad our team member was informative about your product. Thank you for your kind words!
found what i wanted for a great price…
found what i wanted for a great price and helpful staff really helped with my visit
31 May 2026
Reply from ProCook - Hereford
We're so glad you found what you needed at a great price and our staff was helpful! We appreciate your visit.
Reply from ProCook - Hereford
We're so glad our staff was helpful and friendly. Thank you for your kind words!
Reply from ProCook - Hereford
We're so glad you enjoyed our products and found our staff helpful!
Excellent service
Excellent service, delightful friendly staff. quality productand good value. Nice choice of things. Love this shop
26 May 2026
Reply from ProCook - Hereford
We're so happy you enjoyed our excellent service, friendly staff, and quality products! We appreciate your kind words about our selection.
Staff very helpful and i love the…
Staff very helpful and i love the knives that I have I bought over the last 6 months
19 May 2026
Reply from ProCook - Hereford
We appreciate your kind words! We're so glad you love our knives and found our staff helpful.
Reply from ProCook - Hereford
We really appreciate your kind review.
Excellent customer service.
Excellent customer service.
Friendly and helpful staff.
Dog friendly and even a little treat for my dog!
Also excellent products.
18 May 2026
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff were friendly and helpful, and that your dog enjoyed their treat.
Reply from ProCook - Hereford
We really appreciate your kind review.
Reply from ProCook - Hereford
We appreciate your kind words.
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