The store is neat and all employees were very professional. (My kitchen tools are all from this store so I met most off the staff🥰)Kitchen ware seems intimidating due to its low price but actually ex... See more
Location
Switch locationUnit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX Hatfield, GB
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Visited the Galleria in Hatfield last week to renew some procook knives and pans - This happends rarely as their products are so good. The young lady who served me was so friendly, helpful and very kn... See more
Company replied
I am a regular customer of pro cook for over 15 years and it has never disappointed me,recently I had been looking for a fry pan and there i found a good deal of stainless fry pans set. So I quickl... See more
We bought a measuring Jug from Pro Cook at Hatfield galleria which we did not notice had a crack were the handle joined the bowl. However without a formal request Procook have offered to replace... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX, Hatfield, United Kingdom
4.8
Excellent
296 reviews
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I have recently bought the ex-display…
I have recently bought the ex-display pan set. It was amazing price. I am using it now and it is excellent quality.
23 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sales assistants were very friendly…
The sales assistants were very friendly and helpful.
Everything that we wanted was in stock, and was reasonably priced.
21 April 2026
Reply from ProCook - Hatfield
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our sales assistants were friendly and helpful to you.
Reply from ProCook - Hatfield
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Hatfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Lovely staff, good product
Lovely staff, very helpful
Very happy with the quality of the knife I purchased
11 April 2026
Excellent service after my parcel was…
Excellent service after my parcel was delivered damaged and missing items. Although bought online it was easy to make a return at a local branch. I was very pleased with my purchases.
13 April 2026
Well laid out store with friendly staff
9 April 2026
Very sweet and professional staff, ALL OF THEM
The store is neat and all employees were very professional. (My kitchen tools are all from this store so I met most off the staff🥰)Kitchen ware seems intimidating due to its low price but actually excellent products!. So far all the stuff I bought were great. There's few item I needed to return, but there return policy is smooth I just needed to show the receipt and they exchanged it.
7 April 2026
ProCook Perfection
Visited the Galleria in Hatfield last week to renew some procook knives and pans - This happends rarely as their products are so good. The young lady who served me was so friendly, helpful and very knowledgable about the ProCook products it was a pleasure doing business with her. So after a coffee I returned to the shop and bought another product . As usual all my purchases that day are working beautifully and I am more than happy to endorse ProCook Products and their staff.
7 April 2026
Reply from ProCook - Hatfield
We're happy to hear you had such a positive experience at our Galleria store in Hatfield. We appreciate your kind words regarding our products and the helpfulness of our staff. It's great to know you enjoyed your visit and are happy with your purchases. Thank you for endorsing ProCook products and our team.
Reply from ProCook - Hatfield
We appreciate you letting us know our staff was very friendly and that you were happy with our service; it means a lot to our team.
Staff helpful and friendly and range of…
Staff helpful and friendly and range of quality products meets my neey
24 March 2026
Reply from ProCook - Hatfield
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff and products meet your needs.
Reply from ProCook - Hatfield
We appreciate you letting us know our service was friendly and quick; it means a lot to our team.
This company have a good selection of…
This company have a good selection of quality products. Their staff are exceptionally helpful and are knowledgable about the products they sell. I wish as a pensioner that I could afford more of their wonderful products.
11 March 2026
Reply from ProCook - Hatfield
We appreciate that you find our selection good quality and our staff helpful. We're happy to hear they're knowledgable. Thank you for your feedback.
Does what it says on the tin
Shop was well laid out and I could easily find what I was looking for. Prompt and friendly attention from the staff too.
14 March 2026
Reply from ProCook - Hatfield
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop well laid out and our staff prompt and friendly.
People quite helpful
8 March 2026
Staff was polite and was happy to help…
Staff was polite and was happy to help answers my questions. The shop was clean tidy and laid out well very friendly. This is my fourth time in the shop and the service was always the same thank you to the staff for a warm welcome as always a pleasure to to go to your Hatfield shop
4 March 2026
Reply from ProCook - Hatfield
We appreciate you taking the time to leave us this feedback! We're happy to hear that our staff was polite and happy to assist you with your questions and that you find our shop friendly, clean, and tidy. We're pleased you consistently enjoy your visits.
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