The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... See more
Company replied
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Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... See more
Company replied
Great customer service. Good range of everyday items and reasonable price. I purchased a 3 for 2 offer on everyday knives and they all come with knife covers as well.
Company replied
Fantastic service from the staff at ProCook. Explained well the difference in pans and their use to allow us to make a decision.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
360 reviews
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Very helpful service from team who were…
Very helpful service from team who were knowledgeable and keen to help
13 April 2026
Good shopping experience
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff and good shopping experience.
8 April 2026
Very helpful staff & very knowledgeable.
8 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The attendant was truly helpful and…
The attendant was truly helpful and told us honestly what to expect from different tools. First good sales staff I seen for some time
11 April 2026
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that the attendant was truly helpful and honest with you.
Polite and knowledgable staff
7 April 2026
Reply from ProCook - Guildford
We appreciate you letting us know our staff was polite and knowledgable; it means a lot to our team.
Staff member was friendly and helpful.
6 April 2026
Reply from ProCook - Guildford
We appreciate you letting us know our staff member was friendly and helpful; it means a lot to our team.
Well-informed and friendly staff and a…
Well-informed and friendly staff and a nice clean inviting showroom.
4 April 2026
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our showroom and staff.
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Guildford
We appreciate you letting us know our staff was helpful and knowledgeable; it means a lot to our team.
Great service
Great service, quality products, knowledgeable staff! Loved the layout and design of store. Easy to find products. Thank you!
1 April 2026
I came into the Guildford store to find…
I came into the Guildford store to find some pasta bowls that matched our other plates. Due to the Oslo range being hand made, the colour can vary quite a lot and the pasta bowls on display were a lighter shade than I was looking for. The staff member who assisted me (sorry, I didn’t get his name!) was so helpful in going out back to find more of the same product and I was able to purchase a set of 4 that were a darker finish.
I always find the team very friendly and helpful and this time I especially appreciated him searching through back room stock to find the products that I was looking to purchase.
Thank you!
16 March 2026
First time in Guildford store
First time in Guildford store. Staff friendly and helpful. So many items y chose from.
24 March 2026
Reply from ProCook - Guildford
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Very useful small pan
Very useful small pan, with an exceedingly useful lid. Good value.
26 March 2026
Reply from ProCook - Guildford
We appreciate you letting us know your thoughts! We are so happy to hear that you found our small pan and lid useful and a good value.
Excellent and very helpful in the shop
22 March 2026
Reply from ProCook - Guildford
We appreciate you sharing that our team was very helpful; we are so happy you enjoyed that!
Nice to see a cooking shop on the high…
Nice to see a cooking shop on the high street again.
25 March 2026
Reply from ProCook - Guildford
We're happy to hear that you appreciate having a cooking shop in town again. Thank you for your positive feedback; it means a lot to us.
A superb choice of kitchen items
All the staff were very helpful and pleasant. The shop has a lovely feel about it.
25 March 2026
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and pleasant and enjoyed our shop.
Reply from ProCook - Guildford
We appreciate you letting us know our attendant was very nice, and our customer service was great; it means a lot to our team.
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