Genuinely friendly interaction. Thank you! Lovely lady who served us (younger, dark hair) was kind and helpful.
Location
Switch locationUnit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL Glasgow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Your assistant was very helpful explaining what frying pan would be good for my use
We spoke to a member of staff regarding a set of knives hhat we wanted, she was able to advise us and guide us and helped us to buy thf most appropriate set of knives. We are extemely pleased with ou... See more
Company replied
Great shop, dropped in for a small pan for frying eggs and couldn't help having a look around and left with a pizza cutter, spatula and a potato masher. If you build it they will come, and the gentle... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL, Glasgow, United Kingdom
4.9
Excellent
725 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products
Great quality products - my go to for kitchen ware . Got new oven trays - and in the sale so fantastic value.
29 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quality goods and fantastic…
Quality goods and fantastic service.staff you can be proud off
29 January 2026
Reply from ProCook - Glasgow
We appreciate your positive feedback! We're so happy you liked our quality goods and fantastic service with staff you can be proud of.
Nice and good reception.
24 January 2026
Really pleased with all the pans I…
Really pleased with all the pans I bought. The sales assistant was very knowledgeable and helpful in helping me to choose the appropriate pans for my needs.
17 January 2026
Helpful staff good customer service
23 January 2026
Reply from ProCook - Glasgow
We appreciate your feedback and are happy to know our staff provided good customer service!
Panini press and grill
Been looking for some time now for a panini press the only one which suited me as it came with interchangeable plates and also opened flat was available in ProCook; it wasn't the cheapest option but you get what you pay for and I've always stuck to that ideal. I've bought several cookware items here and the staff are extremely knowledgeable about their products and this really helps when deciding on which product options to buy.
20 January 2026
Reply from ProCook - Glasgow
We're happy to hear that you found the perfect panini press with interchangeable plates that also opens flat. It's great to know our staff's product knowledge was helpful during your decision-making. Thank you for your positive feedback and for choosing us for your cookware needs.
Loved my knife set b3st ones iv…
Loved my knife set b3st ones iv had,going to but my sons a set each
25 January 2026
Reply from ProCook - Glasgow
We're happy to hear that you loved your knife set! Thank you for sharing your positive experience and for planning to buy more for your sons.
I bought a non stick milk pan for an…
I bought a non stick milk pan for an induction hob. Great pot, easy to use and clean and balances nicely in the hand.
24 January 2026
Reply from ProCook - Glasgow
We're happy to hear that you find the milk pan great and easy to use on your induction hob. We appreciate you letting us know it balances nicely!
Great shop with great service. The staff member I dealt with was very…
The staff member I dealt with was very friendly, helpful and knowledgeable. Great service
23 January 2026
Reply from ProCook - Glasgow
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly, helpful, and knowledgeable.
Fantastic service
Very happy with our purchase but even happier with the service we received from a lovely young lady who was so knowledgeable and took the time to explain the pros snd cons of each option and give us a knife sharpening demonstration. I even had the opportunity to try the knife before buying.
18 January 2026
Quality product
8 January 2026
Excellent Product and service
16 January 2026
Love this shop
Love this shop the staff are amazing the quality of products are brilliant and so much choice
11 January 2026
Reply from ProCook - Glasgow
We appreciate you taking the time to share your thoughts! We are so happy to hear that you love our shop, staff, and the quality and choice of our products.
Reply from ProCook - Glasgow
We're happy to hear that you had a good experience. Thank you for your positive feedback; we appreciate it.
Does what it says on the tin
14 January 2026
Reply from ProCook - Glasgow
We're happy to hear that our product met your expectations. Thank you for your feedback; it is greatly appreciated.
Very easy transaction
Very easy transaction. The staff were very knowledgeable and helpful.
The frying pan we bought is excellent. Heats up very evenly and cleans easily.
12 January 2026
Reply from ProCook - Glasgow
We're so glad the transaction was easy and our staff were knowledgeable and helpful. It's great to hear the frying pan heats evenly and cleans easily. Thanks for your feedback!
Happy with our purchase ☺️☺️. We spoke to a member of staff regarding…
We spoke to a member of staff regarding a set of knives hhat we wanted, she was able to advise us and guide us and helped us to buy thf most appropriate set of knives.
We are extemely pleased with our purchase and confident that we have made the correct choicd with the help of the staff member. We will return to buy other kitchen products..
8 January 2026
Reply from ProCook - Glasgow
We're happy to hear that our staff member was able to advise and guide you in selecting the most appropriate set of knives. We appreciate that you are pleased with your purchase and confident in your choice. We look forward to your return!
Lady that served us throughout our time…
Lady that served us throughout our time in shop was very good. She was very knowledgeable and friendly without being pushy.
12 January 2026
Reply from ProCook - Glasgow
We appreciate you taking the time to leave us this great review! We're so happy to hear that the service you received was knowledgeable and friendly without being pushy.
Great customer service
Great customer service, sales assistant explained all about the product so I could make and informed choice.
15 December 2025
Reply from ProCook - Glasgow
We appreciate you sharing your experience! We're so happy to hear that our sales assistant provided great customer service and product details, so you could make an informed choice.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.