Very helpful staff who were ready to assist, but knew when to give time to browse. Very personable, making for a great shopping experience. Bought a procook glass teapot and it's fab. Pours beautif... See more
Company replied
Location
Switch locationUnit 21 The Valley at Evesham, Twyford, WR11 4TP Evesham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A really well laid out shop with just about everything you need for a kitchen. Some high end products but also high quality products at reasonable prices. The staff are very knowledgeable and helpful... See more
Company replied
The staff are particularly helpful and extremely knowledgeable on the products and always go out of their way to assist and to help if an issue. I amnterrible with names but I think nit was Sarah at t... See more
We were greeted by staff as soon as we entered the store. Both were friendly and helpful, but not in the least pushy. Although we didn’t buy what we went for, we bought other things and came away wit... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 21 The Valley at Evesham, Twyford, WR11 4TP, Evesham, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Evesham
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Helpful, cheerful assistant
We went in for a pair of scissors and came away with 3 more items, thanks to a very helpful sales assistant.
I wish more sales people were as helpful and cheerful as the lady who served us in your store at The Valley, Evesham.
16 June 2026
Reply from ProCook - Evesham
We are so pleased to hear you had such a wonderful experience and found our team member at The Valley so helpful and cheerful. Thank you for your kind words!
Was happy with the help I received
Was happy with the help I received, although I did not receive the guarantee that should have been emailed to me
11 June 2026
Reply from ProCook - Evesham
We're glad we could help. We apologize for the missing guarantee and are looking into why it wasn't sent.
Reply from ProCook - Evesham
We're so glad our staff was helpful, polite, and knowledgeable! Thank you for your kind words.
Reply from ProCook - Evesham
We are so pleased our team was helpful and friendly. We appreciate your kind words!
Staff were very helpful and had great…
Staff were very helpful and had great product knowledge.
I bought a whetstone, and was given expert instruction, guidence and a demonstration on its use.
14 June 2026
Reply from ProCook - Evesham
We're so glad our team provided helpful product knowledge and expert instruction for your whetstone. Thank you for your kind words!
The assistant was very helpful without…
The assistant was very helpful without being in your face when we walked in
9 June 2026
Reply from ProCook - Evesham
We're so glad our assistant was helpful and provided a comfortable experience. We appreciate your feedback!
Japanese knives
The staff were all really friendly and helpful made the experience fun but also they were very knowledgeable about the product
10 June 2026
Assistant knew the stock and suggested…
Assistant knew the stock and suggested several items.
All good quality
9 June 2026
A very helpful shop assistant and a…
A very helpful shop assistant and a very friendly and helpful shop assistant who took are package to the car
31 May 2026
Clean and tidy shop
Clean and tidy shop, staff were knowledgeable and helpful. Service was friendly and helpful
7 June 2026
Friendly staff
2 June 2026
Good products at good prices
6 June 2026
The lady in the store was so very…
The lady in the store was so very helpful I couldn't ask for better service. Well done ProCook
4 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.