We bought a pots & pans set. Ideal price, good quality as a first set for my son just starting out in his first home. We were looking for some knives. The knives on the special.price were out of s... See more
Location
Switch locationUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... See more
Company replied
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... See more
Company replied
Excellent experience in the shop at Fort Kinnaird, Edinburgh . Picked a knife block set as a gift for my Son in law , the young lady assistant was very helpful and I even got a discount in the sale
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom
4.6
Excellent
486 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was in the shop twice
Was in the shop twice - first assistant was so helpful but when I returned the other assistant didn’t seem to know stock and I had to tell her that the shop did have the item I requested
8 April 2026
Reply from ProCook - Edinburgh
We appreciate your feedback. We're sorry the service wasn't consistent during your visits. We will address this to ensure our team has better knowledge of our inventory.
Uninspired experience 😟
On entering the shop I asked a member of staff for what I required. She politely answered pointing in the general direction of the product. I walked down the shop and started to look for the item. At this time she passed me twice with speaking when it was obvious that I was unsure about my purchase. I did choose a product and went to the till where another person took payment. All in all a rather dull uninspired experience.
5 April 2026
Reply from ProCook - Edinburgh
We appreciate your feedback and are sorry that your experience was not as inspiring as it could have been. We will address your comments to improve our service and ensure a more engaging shopping experience for our customers.
Staff in the store were helpful in…
Staff in the store were helpful in choosing the best/most suitable items i was looking for.
Becwarned though. These knives are sharp and have already drawn blood despite being sure they didn't actually make contact
4 April 2026
Amazing!…
Staff member Layla on Wednesday was amazing! She had so much knowledge about the pots and helped me look for exactly what I needed😊
1 April 2026
Unprompted review
Great product knowledge and excellent…
Great product knowledge and excellent customer service from the two girls in when I visited. Nicely laid out clean and tidy shop. Didn’t purchase on this occasion but will be back to do so.
29 March 2026
Reply from ProCook - Edinburgh
We're happy to hear that you received excellent customer service and found our shop nicely laid out. We appreciate your recognition of our product knowledge. We look forward to your return!
Didn't feel under pressure to buy…
Didn't feel under pressure to buy anything.
Very friendly staff, I have used the pans for a few weeks now and they are top notch
8 March 2026
Reply from ProCook - Edinburgh
We're happy to hear that our staff created a relaxed shopping environment for you. It's great to know you're enjoying the pans; thank you for your positive feedback!
Good price ,helpful assistant
Very happy with this store,good value with special deals very helpful assistance,would recommend.
17 March 2026
Very knowledgeable assistant
17 March 2026
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good pot and very sturdy easy clean and…
Good pot and very sturdy easy clean and strong handle.
4 March 2026
Reply from ProCook - Edinburgh
We appreciate you sharing that you find the pot sturdy, easy to clean, and that it has a strong handle.
Beautiful store well presented customer…
Beautiful store well presented customer service was excellent and I was delighted with my purchase.
6 March 2026
Reply from ProCook - Edinburgh
We appreciate you letting us know our staff was friendly and helpful and that you had excellent service; it means a lot to our team.
First class…
Very helpful staff and great range of cookware. Quality of items purchased is excellent.
27 February 2026
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and enjoyed our cookware.
Had a great experience at the Edinburgh store
Had a great experience at the Edinburgh store during the week. I had a problem with a product from the Elite range that I had bought in 2022 and wanted a replacement or refund as the coating had deteriorated badly. Amanda in the store was so helpful with advice and made it so easy to deal with the returned she gave me the confidence in the company and their guarantee to buy a lot of new and replacement Tri-ply cookware. Great customer service. A quick and easy guarantee that worked really well by not having had to retain a receipt because everything was stored on my contact details and email. Very happy with the new stainless steel items I got and feeling reassured that they will last or a the very least, if we do have issues with them, ProCook's guarantee will make it all good.
5 March 2026
Unprompted review
Reply from ProCook - Edinburgh
We're happy to hear that you had a great experience in our Edinburgh store. It's great to know that you found our guarantee process quick and easy. We appreciate your feedback and are glad you're happy with your new cookware.
Quality products at sensible prices
Great shop for cooking products you don't find everywhere.
Relaxed environment and friendly helpful staff
4 March 2026
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our unique products and found our staff helpful.
Good, quick and easy shopping experience …
The young lady who served me was polite, professional and knowledgeable about the products.
28 February 2026
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with our employee's service and knowledge.
Pots suitable for induction hob.
We have just bought a new induction cooker, which meant buying new pots. Having already bought pans and cast iron products before from Procook it was my first port if call for new pots.
Fully expecting the offer online not to be available in store I was pleasantly surprised to find this was not the case. The bundle I bought with the savings made was a great deal and I know the products are quality and will last for years.
The Edinburgh store is lovely, all items are clearly displayed and the team are always pleasant whenever I have shopped there.
23 February 2026
Reply from ProCook - Edinburgh
We're happy to hear that you had a great experience in our Edinburgh store while buying new pots for your induction cooker. It's great to know that you found the bundle deal and the quality of our products satisfactory. We appreciate your positive feedback about our team and store layout.
Reply from ProCook - Edinburgh
We're happy to hear that you find our design user-friendly and that it helps you achieve professional results. Thanks for your feedback!
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff welcoming and love our products.
It was excellent
It was excellent. Rebecca was extremely helpful & knowledgeable. My new crepe pan is wonderful 😊
23 February 2026
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and that you love your new crepe pan.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.