I popped in on 18/10/26 to purchase some new kitchen scissors. Nice clean well laid out store and most importantly i was greeted with a smile and dealt with with 10/10 customer service from the you... See more
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Excellent Service from the staff member. I was asked if I needed assistance viewing kitchen knives in their cabinet. I explained what I was looking for and the staff member went through the various... See more
The Eastbourne store was beautifully laid out with a fantastic selection of tempting products. The staff member was very informative. I bought a stunning Acacia wood tray with handles as a present for... See more
The gentleman who served me went out of his way to explain about the product I purchased and as it was a knife put it in the accompanying box and wrapped it appropriately very good service polite and... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, United Kingdom
- 01323 385786
4.9
Excellent
277 reviews
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Helpful staff
Helpful staff. A useful product purchased which fits my coffee machine needs for a larger 600 ml milk frothing jug. Favourable price too.
5 May 2026
May use AI-assist with repliesRead more
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Very helpful staff!
The lady greeted me straight away as i walked in. Asked if i would like help. Which i did!
She kindly showed me the plates i was looking for. I was finding a replacement plate for my mum as she chipped one from her set. So that was so much quicker with the lady helping me rather than me searching through the store. I was in and out in less than ten mins !
30 April 2026
Reply from ProCook - Eastbourne
We are so pleased to hear that our team was able to assist you quickly and efficiently in finding the replacement plate you needed. We appreciate your kind words about our service. Thank you for your positive feedback!
Very helpful staff felt valued as a…
Very helpful staff felt valued as a customer and the products are excellent
2 May 2026
We were looking for spoons
We were looking for spoons, and ProCook was our last attempt to find some. The store was closing but the shop assistant said if we were quick she'd stay open a bit longer. We found some soup spoons which were just what would do the job. The shop assistant had to then restart the electronic till system. So we were impressed by the attitude of the shop assistant.
1 May 2026
Replacing some cookware
Having decided to replace some cookware and after quite a lot of reseach I decided to buy two items from ProCook. I first viewed them in their local store where the assistant was very helpful. But I decided to order on-line for home delivery due to their size and weight. I opted for a named delivery date and they arrived exactly as schedules
22 April 2026
A difficult job done extremely well
Joe was terrific full of knowledge and enthusiasm; an excellent and fair salesman.
29 April 2026
Great customer service
Hi
Fabulous welcome from the Store Manager, and of course, good products. Great, genuine customer service. Thank you.
29 April 2026
Lovely wok & helpful service in store
The guy that helped us with our purchase was very helpful. He knew the products & helped us with our decision. Also, service with a smile!
25 April 2026
Helpful and friendly staff
Helpful and friendly staff. Product quality and price excellent
24 April 2026
Reply from ProCook - Eastbourne
We appreciate you sharing that our staff was helpful and friendly, and that you liked our excellent product quality and price!
Helpful staff but too pushy
Although the staff were very helpful it felt impossible to just browse and take time to consider a purchase as they were very pushy. It would have been much better to be allowed time to have a look without feeling the pressure to buy what would for me have been an expensive purchase. I left with a small relatively inexpensive item which wasn't what I originally entered the store to buy.
Also being told more than once that if I purchased on that day I would get 10% discount but it was only valid for that day just made it feel even more uncomfortable.
It's great to offer help as a staff member but to be overly pushy is definitely not good for making someone want to buy.
I doubt I will be back to the store after this experience!!
23 April 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to share your experience. We're sorry to hear that our team's approach made you feel pressured during your visit. We aim to create a comfortable browsing environment, and it seems we missed the mark. We'll address your feedback to improve our customer service.
The staff welcomed me as soon as i…
The staff welcomed me as soon as i entered the shop
They let me browse the shop but wer available to answer questions wen I needed them
They advised me on the use of one of the items I bought
27 April 2026
Reply from ProCook - Eastbourne
We're happy to hear that you felt welcomed and supported by our staff! We appreciate that you valued our availability and advice. Thank you for your positive feedback.
The manager was most helpful in…
The manager was most helpful in advising me on my purchase
20 April 2026
Reply from ProCook - Eastbourne
We appreciate you sharing that our manager was helpful in advising you on your purchase; it means a lot to our team!
Staff are lovely and very helpful
Staff are lovely and very helpful. Live shopping in all these shops. I can always find what I’m looking for.
25 April 2026
Reply from ProCook - Eastbourne
We appreciate your positive feedback! We're so glad to hear that you find our staff lovely and helpful and that you can always find what you are looking for.
Valued customer service
We were listened to and given suggestions and shown products that suited our requirements. We left the store feeling valued with the all we needed at a great price.
25 April 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you felt valued, listened to, and that our suggestions suited your needs at a great price.
The customer service was great
The customer service was great, very informative about the products, and very helpful with all the products I purchased
18 April 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our customer service informative and helpful.
Excellent service 5x⭐️ pleased with my…
Excellent service 5x⭐️ pleased with my purchase ✅ would shop here again when needed
22 April 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so glad you were pleased with your purchase and our service.
The salesperson was so helpful and…
The salesperson was so helpful and recommended items that I might be interested in and also the 3for£10 deal - really like my Santoku knife!
22 April 2026
Reply from ProCook - Eastbourne
We appreciate you sharing your experience with us! We're so happy to hear that the salesperson was helpful and that you really like your knife.
Reply from ProCook - Eastbourne
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
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