ProCook - Cribbs Causeway Reviews 

1,179
TrustScore 5 out of 5

4.8

Unit 11, The Mall, Cribbs Causeway, BS34 5DG Bristol, GB


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Rated 5 out of 5 stars

I was looking for fairly inexpensive plastic containers to use in the freezer. Pro Cook were selling sets if five containers for just £5.00. They have proved perfect for my needs. In addition I w... See more

Rated 5 out of 5 stars

Having searched everywhere for a new dining set we came across a beautiful one in Procook. We’ve bought a number of items there before and always pleased with the quality and this is proving to be no... See more

Company replied

Rated 5 out of 5 stars

The female staff who served me in the Cribbs Causeway Store Bristol was so helpful, she went over and above with more help than I was expecting whilst looking at teapots. Mentioning that I’d re... See more

Rated 5 out of 5 stars

Purchased a set of Pro Cook professional granite pans for our new induction hob. The pans are non stick ceramic coating and are PFAS free Staff were friendly and helpful, and explained the bulk purc... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 11, The Mall, Cribbs Causeway, BS34 5DG, Bristol, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,179)

26,078 reviews in the last 12 months

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Rated 5 out of 5 stars

I was looking for fairly inexpensive…

I was looking for fairly inexpensive plastic containers to use in the freezer.
Pro Cook were selling sets if five containers for just £5.00.
They have proved perfect for my needs.
In addition I was served immediately by a friendly and polite member of staff.
Excellent service thank you

23 July 2026
Rated 5 out of 5 stars

The female staff who served me in the…

The female staff who served me in the Cribbs Causeway Store Bristol was so helpful, she went over and above with more help than I was expecting whilst looking at teapots.
Mentioning that I’d recently bought a Denby which dribbled tea everywhere after every pour she suggested if I saw a particular one and would like to try in store by filling with water to see what the pour was like she could get it filled to try. This is exactly what she did for me not once but twice with two pots.
The result being i was happy and purchased a good pouring tea pot which happened to be their own Procook brand at £20.
This was half the amount I’d paid for the Denby one.
Have now used it at home and very pleased not to be needing a cloth to wipe my work tops after every pour.
Wish I’d got her name as it was great service. She was very cheerful & happy to help without pushing for a sale.

20 July 2026
Rated 5 out of 5 stars

Quality products and shopping experience

Having searched everywhere for a new dining set we came across a beautiful one in Procook. We’ve bought a number of items there before and always pleased with the quality and this is proving to be no exception. Lovely helpful staff around who really put themselves out creates a great shopping experience.

8 July 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're so pleased you found a beautiful dining set with us after searching! It's wonderful to hear that our quality continues to impress you and that our helpful staff contributed to a great shopping experience.

Rated 5 out of 5 stars

Great Deal

Great Deal. Awesome Staff.

7 July 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're so happy to hear you had a great deal and enjoyed our staff! We appreciate your kind words.

Rated 5 out of 5 stars

Staff friendly and helpful got rxactly…

Staff friendly and helpful got rxactly what we needed.

11 July 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're so glad our staff was friendly and helpful, and that you found exactly what you needed! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Greeted with a friendly smile

The blonde lady who served me was very helpful and friendly . When my kitchen is finished I shall be back to this store .

7 July 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're so happy to hear that our team provided you with such a helpful and friendly experience! We look forward to welcoming you back when your kitchen is finished.

Rated 5 out of 5 stars

New Pans for an induction hob

Purchased a set of Pro Cook professional granite pans for our new induction hob. The pans are non stick ceramic coating and are PFAS free
Staff were friendly and helpful, and explained the bulk purchase discount offers

5 July 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're delighted to hear you're enjoying your new Pro Cook professional granite pans on your induction hob. It's wonderful that our staff were friendly and helpful, and explained our bulk purchase discount offers. Thank you for your positive feedback!

Rated 4 out of 5 stars

Very helpful

Very helpful

2 July 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!

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